Windows XP Remote Assistance menu missing on helper end

[David Christensen]

I recently rebuilt my Windows XP Professional SP2 machine. When I try to
help someone via Remote Assistance, I can see their screen, but the menu is
missing (Take Control, Send a File, Start Talking, Settings, Disconnect,
Help).

Any suggestions?

TIA,

David

[Ramesh, MS-MVP]

David,

In the host computer, try this:

1. Right-click My Computer, and then click Properties
2. Click the Remote tab.
3. Click Advanced
4. Select the Allow this computer to be controlled remotely check box.
5. Click OK.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"David Christensen" > wrote in message ...
I recently rebuilt my Windows XP Professional SP2 machine. When I try to
help someone via Remote Assistance, I can see their screen, but the menu is
missing (Take Control, Send a File, Start Talking, Settings, Disconnect,
Help).

Any suggestions?

TIA,

David

[David Christensen]

"Ramesh, MS-MVP" wrote:
> In the host computer, try this:
> 1. Right-click My Computer, and then click Properties
> 2. Click the Remote tab.
> 3. Click Advanced
> 4. Select the Allow this computer to be controlled remotely check box.
> 5. Click OK.

Thank you for the suggestion. The check box is already checked.

I did some additional testing, and found that disabling McAfee VirusScan
Enterprise + AntiSpyware Enterprise 8.5.0i on the helper machine corrected
the problem. I will contact McAfee.

Thank you,

David

[Ramesh, MS-MVP]

Thanks for the update, David.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"David Christensen" > wrote in message ...
"Ramesh, MS-MVP" wrote:
> In the host computer, try this:
> 1. Right-click My Computer, and then click Properties
> 2. Click the Remote tab.
> 3. Click Advanced
> 4. Select the Allow this computer to be controlled remotely check box.
> 5. Click OK.

Thank you for the suggestion. The check box is already checked.

I did some additional testing, and found that disabling McAfee VirusScan
Enterprise + AntiSpyware Enterprise 8.5.0i on the helper machine corrected
the problem. I will contact McAfee.

Thank you,

David