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View Full Version : RE: ** DVD / CD-ROM drive disappeared **


Frustrated But Friendly
January 6th 08, 04:06 AM
I've read the thread, but when I access the support page at microsoft
suggested to restore my DVD drive, it lists three error messages...none of
which I have received. Anyway, I am operating on Vista, on a Dell Inspiron
E1705. Deinstalled a program yesterday, and today I get error messages when
I try to burn a photo slide show to DVD via Windows DVD Maker. And now, my
DVD Drive (E) keeps disappearing. Help!
-Frustrated

"Kumaran" wrote:

> Dear experts,
> I'm having Win XP Pro + SP2 in my COMPAQ laptop.
>
> I have installed SP5 for Visual Studio 6.0, after that DVD drive had
> disappeared from the windows explorer. When I checked with "Device Manager",
> it says driver files are corrupt ( Error code: 39 ).
>
> I tried following methods to fix the problems.
>
> - I tried "System Restore", but it did not fix the problem.
>
> - I uninstalled and reinstalled the driver, but again says driver files are
> corrupted ( code: 39)
>
> - I looked at the DVD drive manufacturer's website, it says there is no
> special driver available and
> the XP OS itself provides it. For the same reason, I could not get the
> driver from COMPAQ also.
>
> - Fortunately, I had complete XP installation files, but unfortunately when
> I attempted for reinstallation,
> it quits by saying that I already have a more recent version than the one
> currently being installed.
>
> How can I fix this problem.
> Will reinstalling SP2 solve the problem ?
> Is there any standard DVD / CD-ROM driver download available for XP Pro ?
>
> Experts, kindly help me.
>
> Regards
> Kumaran
>
>
>
>
>
>
>

January 6th 08, 06:28 PM
Frustrated But Friendly schrieb:
> I've read the thread, but when I access the support page at microsoft
> suggested to restore my DVD drive, it lists three error messages...none of
> which I have received. Anyway, I am operating on Vista, on a Dell Inspiron
> E1705. Deinstalled a program yesterday, and today I get error messages when
> I try to burn a photo slide show to DVD via Windows DVD Maker. And now, my
> DVD Drive (E) keeps disappearing. Help!
> -Frustrated
>
> "Kumaran" wrote:
>
>> Dear experts,
>> I'm having Win XP Pro + SP2 in my COMPAQ laptop.
>>
>> I have installed SP5 for Visual Studio 6.0, after that DVD drive had
>> disappeared from the windows explorer. When I checked with "Device Manager",
>> it says driver files are corrupt ( Error code: 39 ).
>>
>> I tried following methods to fix the problems.
>>
>> - I tried "System Restore", but it did not fix the problem.
>>
>> - I uninstalled and reinstalled the driver, but again says driver files are
>> corrupted ( code: 39)
>>
>> - I looked at the DVD drive manufacturer's website, it says there is no
>> special driver available and
>> the XP OS itself provides it. For the same reason, I could not get the
>> driver from COMPAQ also.
>>
>> - Fortunately, I had complete XP installation files, but unfortunately when
>> I attempted for reinstallation,
>> it quits by saying that I already have a more recent version than the one
>> currently being installed.
>>
>> How can I fix this problem.
>> Will reinstalling SP2 solve the problem ?
>> Is there any standard DVD / CD-ROM driver download available for XP Pro ?
>>
>> Experts, kindly help me.
>>
>> Regards
>> Kumaran
>>
>>
>>
>>
>>
>>
>>
Dear Kumaran
Have you checked if ther are upper or lower filters set in your registry?
You can check this opening the registry typing in the run Window

"Regedit" -Press enter-
Registry opens now
Open the folder
Hkey_local_machine
->System
->Current control set
->Control
->Class
Click now on the Line
{4D36E965-E325-11CE-BFC1-08002BE10318}
In the Right windo you may see
Upper filters and/or Lower filters
If you see then delete those filters and restart your PC.
Usually your Drive should be back.

Good luck

January 6th 08, 06:36 PM
Frustrated But Friendly schrieb:
> I've read the thread, but when I access the support page at microsoft
> suggested to restore my DVD drive, it lists three error messages...none of
> which I have received. Anyway, I am operating on Vista, on a Dell Inspiron
> E1705. Deinstalled a program yesterday, and today I get error messages when
> I try to burn a photo slide show to DVD via Windows DVD Maker. And now, my
> DVD Drive (E) keeps disappearing. Help!
> -Frustrated
>
> "Kumaran" wrote:
>
>> Dear experts,
>> I'm having Win XP Pro + SP2 in my COMPAQ laptop.
>>
>> I have installed SP5 for Visual Studio 6.0, after that DVD drive had
>> disappeared from the windows explorer. When I checked with "Device Manager",
>> it says driver files are corrupt ( Error code: 39 ).
>>
>> I tried following methods to fix the problems.
>>
>> - I tried "System Restore", but it did not fix the problem.
>>
>> - I uninstalled and reinstalled the driver, but again says driver files are
>> corrupted ( code: 39)
>>
>> - I looked at the DVD drive manufacturer's website, it says there is no
>> special driver available and
>> the XP OS itself provides it. For the same reason, I could not get the
>> driver from COMPAQ also.
>>
>> - Fortunately, I had complete XP installation files, but unfortunately when
>> I attempted for reinstallation,
>> it quits by saying that I already have a more recent version than the one
>> currently being installed.
>>
>> How can I fix this problem.
>> Will reinstalling SP2 solve the problem ?
>> Is there any standard DVD / CD-ROM driver download available for XP Pro ?
>>
>> Experts, kindly help me.
>>
>> Regards
>> Kumaran
>>
>>
>>
>>
>>
>>
>>
Hi Kumaran
Did you check your Registry settings for upper and lower filters?
You can check opening your registry
Open "Run"-> Type in - Regedit -
Click on "KKEY_Local_MACHINE"
-->System
-->Current control set
-->Control
-->Class
Click on "{4D36E965-E325-11CE-BFC1-08002BE10318}"
Delete Upper and/or Lower filter and restart your System

Usually your drive should be seen again

Good luck trying

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