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View Full Version : Please help, troubleshooting scan shows Ethernet card failure


Bigdogmom
March 20th 08, 03:17 AM
Question
Subject: Troubleshooting scan shows failure with Ethernet card, please help
3/11/2008 2:07 PM PST

By: Bigdogmom In: microsoft.public.windowsxp.network_web


Hello. My pc runs XP (pro) media edition. Display has all nvidia, including
ethernet card, IDE drivers, etc. I have been unable to FAX successfully from
my computer as I used to, and unable to view the status of my connections,
which I also used to be able to view. A few months ago I had multiple
trojans, and spyware, even with the programs to combat these on my computer.
I have worked very hard to clean this up, and now my pc is running very well
other than the networking issues. Last night I ran a diagnostic networking
scan, which showed failure with the 10/100 Fast Ethernet Card. I am going to
try to attach the scan results, in the hope that someone will be able to help
me figure out how to correct the above issues before I lose my mind.
Although there are several generic modems listed below, I have Verizon FIOS
internet, tv and phone that all connect to a router. Thank you in advance
for your time and help. Kindest regards, Cindy
Internet Service
+ Default Outlook Express Mail

incoming.verizon.yahoo.net / outgoing.verizon.yahoo.net

FAILED
InBoundMailPort = 110
+ InBoundMailServer = incoming.verizon.yahoo.net (FAILED)
Ping request could not find host incoming.verizon.yahoo.net. Please check
the name and try again.
InBoundMailType = POP3
Unable to connect to incoming.verizon.yahoo.net port 110
OutBoundMailPort = 25
+ OutBoundMailServer = outgoing.verizon.yahoo.net (FAILED)
Ping request could not find host outgoing.verizon.yahoo.net. Please check
the name and try again.
OutBoundMailType = SMTP
Unable to connect to outgoing.verizon.yahoo.net port 25
Default Outlook Express News

Not Configured

Internet Explorer Web Proxy

Not Configured

Computer Information
+ Computer System

YOUR-4DACD0EA75

AdminPasswordStatus = 3
AutomaticResetBootOption = TRUE
AutomaticResetCapability = TRUE
BootROMSupported = TRUE
BootupState = Normal boot
Caption = YOUR-4DACD0EA75
ChassisBootupState = 3
CreationClassName = Win32_ComputerSystem
CurrentTimeZone = -240
DaylightInEffect = TRUE
Description = AT/AT COMPATIBLE
Domain = MSHOME
DomainRole = 0
EnableDaylightSavingsTime = TRUE
FrontPanelResetStatus = 3
InfraredSupported = FALSE
KeyboardPasswordStatus = 3
Manufacturer = HP Pavilion 061
Model = ER900AA-ABA a1430n
Name = YOUR-4DACD0EA75
NetworkServerModeEnabled = TRUE
NumberOfProcessors = 2
+ OEMStringArray
bid=62NAemMPA1;ARDY;C_MOJ;DVDP_STD;IS.N60d;KBDRV;L Scribe;MDVD_ST
D;MSENC;MSMON_STD;PROD_MSWORKS;QUIF_NUE;RP_STD;SDM ED_PLS;SFCHK;.
aN;##













PartOfDomain = FALSE
PauseAfterReset = -1
PowerOnPasswordStatus = 3
PowerState = 0
PowerSupplyState = 3
PrimaryOwnerName = Cynthia Mericle
ResetCapability = 1
ResetCount = -1
ResetLimit = -1
+ Roles
LM_Workstation
LM_Server
Print
NT
Potential_Browser
Master_Browser
Status = OK
+ SupportContactDescription
HP Customer Care Centers provide support
for basic Windows XP questions.
Please refer to the Warranty and Support Guide
for complete support information in your country.
(empty)
(empty)
In the United States, call 800-474-6836,
(empty)
Support is available 24 hours per day,
7 days per week, and 365 days a year.
SystemStartupDelay = 3
+ SystemStartupOptions
"Windows XP Media Center Edition" /noexecute=optin /fastdetect /usepmtimer
"Microsoft Windows Recovery Console" /cmdcons
SystemStartupSetting = 0
SystemType = X86-based PC
ThermalState = 3
TotalPhysicalMemory = 3152523264
UserName = YOUR-4DACD0EA75\HP_Administrator
WakeUpType = 6
+ Operating System

Microsoft Windows XP Professional

BootDevice = \Device\HarddiskVolume1
BuildNumber = 2600
BuildType = Multiprocessor Free
Caption = Microsoft Windows XP Professional
CodeSet = 1252
CountryCode = 1
CreationClassName = Win32_OperatingSystem
CSCreationClassName = Win32_ComputerSystem
CSDVersion = Service Pack 2
CSName = YOUR-4DACD0EA75
CurrentTimeZone = -240
DataExecutionPrevention_32BitApplications = TRUE
DataExecutionPrevention_Available = TRUE
DataExecutionPrevention_Drivers = TRUE
DataExecutionPrevention_SupportPolicy = 2
Debug = FALSE
Description = CINDY
Distributed = FALSE
EncryptionLevel = 168
ForegroundApplicationBoost = 2
FreePhysicalMemory = 2330748
FreeSpaceInPagingFiles = 3808832
FreeVirtualMemory = 2054200
InstallDate = 1:47:11 AM 03/23/2007
LargeSystemCache = 0
LastBootUpTime = 6:44:53 PM 03/10/2008
LocalDateTime = 2:07:29 AM 03/11/2008
Locale = 0409
Manufacturer = Microsoft Corporation
MaxNumberOfProcesses = -1
MaxProcessMemorySize = 2097024
Name = Microsoft Windows XP
Professional|C:\WINDOWS|\Device\Harddisk0\Partitio n1
NumberOfProcesses = 49
NumberOfUsers = 2
OSLanguage = 1033
OSType = 18
Primary = TRUE
ProductType = 1
QuantumLength = 0
QuantumType = 0
RegisteredUser = Cynthia Mericle
SerialNumber = 76487-OEM-0011903-00803
ServicePackMajorVersion = 2
ServicePackMinorVersion = 0
SizeStoredInPagingFiles = 4388668
Status = OK
SuiteMask = 272
SystemDevice = \Device\HarddiskVolume1
SystemDirectory = C:\WINDOWS\system32
SystemDrive = C:
TotalVirtualMemorySize = 2097024
TotalVisibleMemorySize = 3078636
Version = 5.1.2600
WindowsDirectory = C:\WINDOWS
+ Version

5.1.2600

Version = 5.1.2600
BuildVersion = 2600.0000
Modems and Network Adapters
- Modems


+ Agere Systems PCI-SV92PP Soft Modem
AttachedTo = COM3
BlindOff = X4
BlindOn = X3
Caption = Agere Systems PCI-SV92PP Soft Modem
CompressionOff = %C0
CompressionOn = %C1
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = FALSE
ConfigurationDialog = modemui.dll
CountrySelected = United States
CreationClassName = Win32_PotsModem
+ DCB
28
0
0
0
0
194
1
0
21
32
0
0
0
0
+ Default
60
0
0
0
0
0
0
0
0
0
Description = Agere Systems PCI-SV92PP Soft Modem
DeviceID = PCI\VEN_11C1&DEV_0620&SUBSYS_062011C1&REV_00\4&DC268A3&0&5080
DeviceType = Internal Modem
DriverDate = 8:00:00 PM 10/29/2007
ErrorControlForced = \N4
ErrorControlOff = \N1
ErrorControlOn = \N3
FlowControlHard = &K3
FlowControlOff = &K0
FlowControlSoft = &K4
InactivityScale = "3c000000"
InactivityTimeout = 0
Index = 0
MaxBaudRateToSerialPort = 115200
Model = Agere Systems PCI-SV92PP Soft Modem
ModemInfPath = oem101.inf
ModemInfSection = AGERE_PCI_PP
ModulationBell = B1B16B2
ModulationCCITT = B0B15B2
Name = Agere Systems PCI-SV92PP Soft Modem
PNPDeviceID = PCI\VEN_11C1&DEV_0620&SUBSYS_062011C1&REV_00\4&DC268A3&0&5080
PortSubClass = "02"
PowerManagementSupported = FALSE
Prefix = AT
+ Properties
192
1
0
0
255
0
0
0
255
0
0
0
7
0
0
0
ProviderName = Agere
Pulse = P
Reset = AT&F
ResponsesKeyName = Agere Systems PCI-SV92PP Soft Modem::Agere::Agere
SpeakerModeDial = M1
SpeakerModeOff = M0
SpeakerModeOn = M2
SpeakerModeSetup = M3
SpeakerVolumeHigh = L3
SpeakerVolumeLow = L0
SpeakerVolumeMed = L2
Status = OK
StatusInfo = 3
SystemCreationClassName = Win32_ComputerSystem
SystemName = YOUR-4DACD0EA75
Terminator =
Tone = T
+ Motorola USB Modem
AttachedTo = COM4
Caption = Motorola USB Modem
ConfigurationDialog = modemui.dll
CountrySelected = United States
CreationClassName = Win32_PotsModem
+ DCB
28
0
0
0
0
132
3
0
21
32
0
0
0
0
+ Default
0
0
0
0
0
0
0
0
0
0
Description = Motorola USB Modem
DeviceID = Modem0
DeviceType = External Modem
DriverDate = 8:00:00 PM 03/21/2006
FlowControlHard = +IFC=2,2
FlowControlOff = +IFC=0,0
FlowControlSoft = +IFC=1,1
InactivityScale = "3c000000"
Index = 1
MaxBaudRateToSerialPort = 115200
Model = Motorola USB Modem
ModemInfPath = oem93.inf
ModemInfSection = USBMOTOROLA_COMMON
Name = Motorola USB Modem
PortSubClass = "02"
PowerManagementSupported = FALSE
Prefix = AT
+ Properties
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
ProviderName = Motorola
Pulse = P
Reset = AT
ResponsesKeyName = Motorola USB Modem::Motorola::Motorola
Status = Unknown
StatusInfo = 2
SystemCreationClassName = Win32_ComputerSystem
SystemName = YOUR-4DACD0EA75
Terminator =
Tone = T
+ Standard Modem
AttachedTo = COM3
Caption = Standard Modem
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = FALSE
ConfigurationDialog = modemui.dll
CountrySelected = United States
CreationClassName = Win32_PotsModem
+ DCB
28
0
0
0
0
194
1
0
21
32
0
0
0
0
+ Default
0
0
0
0
0
0
0
0
0
0
Description = Standard Modem
DeviceID = ROOT\MODEM\0000
DeviceType = External Modem
DriverDate = 8:00:00 PM 06/30/2001
Index = 2
MaxBaudRateToSerialPort = 115200
Model = Standard Modem
ModemInfPath = mdmgen.inf
ModemInfSection = Gen
Name = Standard Modem
PNPDeviceID = ROOT\MODEM\0000
PortSubClass = "02"
PowerManagementSupported = FALSE
Prefix = AT
+ Properties
128
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
ProviderName = Microsoft
Pulse = P
Reset = ATZ
ResponsesKeyName = Standard Modem::(Standard Modem Types)::Microsoft
Status = OK
StatusInfo = 3
SystemCreationClassName = Win32_ComputerSystem
SystemName = YOUR-4DACD0EA75
Terminator =
Tone = T
+ Standard Modem
AttachedTo = COM3
Caption = Standard Modem
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = FALSE
ConfigurationDialog = modemui.dll
CountrySelected = United States
CreationClassName = Win32_PotsModem
+ DCB
28
0
0
0
0
194
1
0
21
32
0
0
0
0
+ Default
0
0
0
0
0
0
0
0
0
0
Description = Standard Modem
DeviceID = ROOT\MODEM\0001
DeviceType = External Modem
DriverDate = 8:00:00 PM 06/30/2001
Index = 3
MaxBaudRateToSerialPort = 115200
Model = Standard Modem
ModemInfPath = mdmgen.inf
ModemInfSection = Gen
Name = Standard Modem #2
PNPDeviceID = ROOT\MODEM\0001
PortSubClass = "02"
PowerManagementSupported = FALSE
Prefix = AT
+ Properties
128
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
ProviderName = Microsoft
Pulse = P
Reset = ATZ
ResponsesKeyName = Standard Modem::(Standard Modem Types)::Microsoft
Status = OK
StatusInfo = 3
SystemCreationClassName = Win32_ComputerSystem
SystemName = YOUR-4DACD0EA75
Terminator =
Tone = T
+ Motorola USB Modem
AttachedTo = COM5
Caption = Motorola USB Modem
ConfigurationDialog = modemui.dll
CountrySelected = United States
CreationClassName = Win32_PotsModem
+ DCB
28
0
0
0
0
132
3
0
21
32
0
0
0
0
+ Default
0
0
0
0
0
0
0
0
0
0
Description = Motorola USB Modem
DeviceID = Modem1
DeviceType = External Modem
DriverDate = 8:00:00 PM 03/21/2006
FlowControlHard = +IFC=2,2
FlowControlOff = +IFC=0,0
FlowControlSoft = +IFC=1,1
InactivityScale = "3c000000"
Index = 4
MaxBaudRateToSerialPort = 115200
Model = Motorola USB Modem
ModemInfPath = oem93.inf
ModemInfSection = USBMOTOROLA_COMMON
Name = Motorola USB Modem #2
PortSubClass = "02"
PowerManagementSupported = FALSE
Prefix = AT
+ Properties
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
ProviderName = Motorola
Pulse = P
Reset = AT
ResponsesKeyName = Motorola USB Modem::Motorola::Motorola
Status = Unknown
StatusInfo = 2
SystemCreationClassName = Win32_ComputerSystem
SystemName = YOUR-4DACD0EA75
Terminator =
Tone = T
- Network Adapters


FAILED
- [00000001] HP EN1207D-TX PCI 10/100 Fast Ethernet Adapter (FAILED)
Caption = [00000001] HP EN1207D-TX PCI 10/100 Fast Ethernet Adapter
DatabasePath = %SystemRoot%\System32\drivers\etc
+ DefaultIPGateway = 192.168.1.1(Same Subnet) (PASSED)
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
Description = NVIDIA nForce Networking Controller - Packet Scheduler
Miniport
DHCPEnabled = TRUE
DHCPLeaseExpires = 1:16:28 AM 09/15/2005
DHCPLeaseObtained = 1:16:28 AM 08/31/2005
+ DHCPServer = 16.92.3.250 (FAILED)
Pinging 16.92.3.250 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 16.92.3.250:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
DNSDomain = americas.hpqcorp.net
DNSEnabledForWINSResolution = FALSE
DNSHostName = your-4dacd0ea75
+ DNSServerSearchOrder (FAILED)
+ 16.92.3.242 (FAILED)
Pinging 16.92.3.242 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 16.92.3.242:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
+ 16.92.3.243 (FAILED)
Pinging 16.92.3.243 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 16.92.3.243:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
+ 16.81.3.243 (FAILED)
Pinging 16.81.3.243 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 16.81.3.243:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
+ 16.118.3.243 (FAILED)
Pinging 16.118.3.243 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 16.118.3.243:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
GatewayCostMetric = 20
Index = 1
+ IPAddress = 192.168.1.2 (PASSED)
Pinging 192.168.1.2 with 32 bytes of data:
Reply from 192.168.1.2: bytes=32 time<1ms TTL=0
Reply from 192.168.1.2: bytes=32 time<1ms TTL=0
Reply from 192.168.1.2: bytes=32 time<1ms TTL=0
Reply from 192.168.1.2: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
IPConnectionMetric = 20
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSubnet = 255.255.255.0
IPXAddress = 00000000:00173124ECEE
IPXEnabled = FALSE
MACAddress = 00:17:31:24:EC:EE
ServiceName = RTL8139
SettingID = {892900FC-9814-4488-99C0-81491C1EE93D}
TcpipNetbiosOptions = 0
TcpWindowSize = 64240
WINSEnableLMHostsLookup = TRUE
+ [00000011] NVIDIA nForce Networking Controller (PASSED)
Caption = [00000011] NVIDIA nForce Networking Controller
DatabasePath = %SystemRoot%\System32\drivers\etc
+ DefaultIPGateway = 192.168.1.1(Same Subnet) (PASSED)
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
Description = NVIDIA nForce Networking Controller - Packet Scheduler
Miniport
DHCPEnabled = TRUE
DHCPLeaseExpires = 2:02:30 AM 03/12/2008
DHCPLeaseObtained = 2:02:30 AM 03/11/2008
+ DHCPServer = 192.168.1.1 (PASSED)
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
DNSDomain = home
DNSEnabledForWINSResolution = FALSE
DNSHostName = your-4dacd0ea75
+ DNSServerSearchOrder = 192.168.1.1 (PASSED)
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
GatewayCostMetric = 20
Index = 11
+ IPAddress = 192.168.1.2 (PASSED)
Pinging 192.168.1.2 with 32 bytes of data:
Reply from 192.168.1.2: bytes=32 time<1ms TTL=0
Reply from 192.168.1.2: bytes=32 time<1ms TTL=0
Reply from 192.168.1.2: bytes=32 time<1ms TTL=0
Reply from 192.168.1.2: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
IPConnectionMetric = 20
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSecPermitIPProtocols = 0
IPSecPermitTCPPorts = 0
IPSecPermitUDPPorts = 0
IPSubnet = 255.255.255.0
IPXAddress = 00000000:00173124ECEE
IPXEnabled = TRUE
IPXFrameType = 255
IPXVirtualNetNumber = DB43BE15
MACAddress = 00:17:31:24:EC:EE
ServiceName = NVENETFD
SettingID = {97D3BD12-5D03-4D64-9253-AF1B6D6CF9E9}
TcpipNetbiosOptions = 0
TcpWindowSize = 64240
WINSEnableLMHostsLookup = TRUE
- Network Clients


- NetWare or Compatible Network
Caption = Client Service for NetWare
Description = Provides access to file and print resources on NetWare
networks.
Manufacturer = Microsoft Corporation
Name = NetWare or Compatible Network
Status = OK
- Symbol Logon Network Provider
Description = SymbolNP
Name = Symbol Logon Network Provider
Status = Unknown
- Microsoft Terminal Services
Description = RDPNP
Manufacturer = Microsoft Corporation
Name = Microsoft Terminal Services
Status = Unknown
- Microsoft Windows Network
Caption = Workstation
Description = Creates and maintains client network connections to remote
servers. If this service is stopped, these connections will be unavailable.
If this service is disabled, any services that explicitly depend on it will
fail to start.
Manufacturer = Microsoft Corporation
Name = Microsoft Windows Network
Status = OK
- Web Client Network
Caption = WebClient
Description = Enables Windows-based programs to create, access, and modify
Internet-based files. If this service is stopped, these functions will not be
available. If this service is disabled, any services that explicitly depend
on it will fail to start.
Manufacturer = Microsoft Corporation
Name = Web Client Network
Status = OK

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