Print Dialog window does not open in IE6

[CTOS]

OS: Windows XP Pro SP2 x86
All updates installed.

Clicking "File" > "Print..." or clicking printer icon in IE6 the Print
Dialog windows does not open and no errors appear on the screen; the Print
Preview window does open when that is selected. No errors are logged in the
System or Application logs. The Print Dialog window does open in other
applications, just not IE.

I noticed the behavior after I cleaned up a "Antivirus XP 2008" infection,
but I honestly don't know if the print behavior problem existed before the
virus infection.

I've run SFC, reinstalled/repaired IE using instructions found on various
websites, performed a Windows XP Repair install, all to no effect. I've run
a full malware scan using anti-virus and anti-spyware tools. I've also
scanned the system using Process Explorer, Autoruns, and HiJack This, with no
suspicious files found.

Installing IE7 may fix the problem, but where I work some business web apps
don't work with IE7.

Maybe a .dll needs to be re-registered? Anyone have an idea?

Thanks!

[Alan Morris [MSFT]]

check the file comctl32.dll in system32 Make sure it's not 0 bytes

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"CTOS" > wrote in message
...
> OS: Windows XP Pro SP2 x86
> All updates installed.
>
> Clicking "File" > "Print..." or clicking printer icon in IE6 the Print
> Dialog windows does not open and no errors appear on the screen; the Print
> Preview window does open when that is selected. No errors are logged in
> the
> System or Application logs. The Print Dialog window does open in other
> applications, just not IE.
>
> I noticed the behavior after I cleaned up a "Antivirus XP 2008" infection,
> but I honestly don't know if the print behavior problem existed before the
> virus infection.
>
> I've run SFC, reinstalled/repaired IE using instructions found on various
> websites, performed a Windows XP Repair install, all to no effect. I've
> run
> a full malware scan using anti-virus and anti-spyware tools. I've also
> scanned the system using Process Explorer, Autoruns, and HiJack This, with
> no
> suspicious files found.
>
> Installing IE7 may fix the problem, but where I work some business web
> apps
> don't work with IE7.
>
> Maybe a .dll needs to be re-registered? Anyone have an idea?
>
> Thanks!

[CTOS]

It's not 0 bytes, it's 597KB and ver. 5.82.2900.2180.

I'm installing Windows XP SP3 to see if that helps.

"Alan Morris [MSFT]" wrote:

> check the file comctl32.dll in system32 Make sure it's not 0 bytes
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "CTOS" > wrote in message
> ...
> > OS: Windows XP Pro SP2 x86
> > All updates installed.
> >
> > Clicking "File" > "Print..." or clicking printer icon in IE6 the Print
> > Dialog windows does not open and no errors appear on the screen; the Print
> > Preview window does open when that is selected. No errors are logged in
> > the
> > System or Application logs. The Print Dialog window does open in other
> > applications, just not IE.
> >
> > I noticed the behavior after I cleaned up a "Antivirus XP 2008" infection,
> > but I honestly don't know if the print behavior problem existed before the
> > virus infection.
> >
> > I've run SFC, reinstalled/repaired IE using instructions found on various
> > websites, performed a Windows XP Repair install, all to no effect. I've
> > run
> > a full malware scan using anti-virus and anti-spyware tools. I've also
> > scanned the system using Process Explorer, Autoruns, and HiJack This, with
> > no
> > suspicious files found.
> >
> > Installing IE7 may fix the problem, but where I work some business web
> > apps
> > don't work with IE7.
> >
> > Maybe a .dll needs to be re-registered? Anyone have an idea?
> >
> > Thanks!
>
>
>

[CTOS]

Problem still persists after installing XP SP3. I also installed IE7 just
see what would happen, same problem. I installed Firefox 3.0 and the Print
Dialog works.

I'll try the steps to repair/reinstall IE again, I might have missed
something. If that don't work I'll just re-image.

"CTOS" wrote:

> It's not 0 bytes, it's 597KB and ver. 5.82.2900.2180.
>
> I'm installing Windows XP SP3 to see if that helps.
>
> "Alan Morris [MSFT]" wrote:
>
> > check the file comctl32.dll in system32 Make sure it's not 0 bytes
> >
> > --
> > Alan Morris
> > Windows Printing Team
> > Search the Microsoft Knowledge Base here:
> > http://support.microsoft.com/search/?adv=1
> >
> > This posting is provided "AS IS" with no warranties, and confers no rights.
> >
> > "CTOS" > wrote in message
> > ...
> > > OS: Windows XP Pro SP2 x86
> > > All updates installed.
> > >
> > > Clicking "File" > "Print..." or clicking printer icon in IE6 the Print
> > > Dialog windows does not open and no errors appear on the screen; the Print
> > > Preview window does open when that is selected. No errors are logged in
> > > the
> > > System or Application logs. The Print Dialog window does open in other
> > > applications, just not IE.
> > >
> > > I noticed the behavior after I cleaned up a "Antivirus XP 2008" infection,
> > > but I honestly don't know if the print behavior problem existed before the
> > > virus infection.
> > >
> > > I've run SFC, reinstalled/repaired IE using instructions found on various
> > > websites, performed a Windows XP Repair install, all to no effect. I've
> > > run
> > > a full malware scan using anti-virus and anti-spyware tools. I've also
> > > scanned the system using Process Explorer, Autoruns, and HiJack This, with
> > > no
> > > suspicious files found.
> > >
> > > Installing IE7 may fix the problem, but where I work some business web
> > > apps
> > > don't work with IE7.
> > >
> > > Maybe a .dll needs to be re-registered? Anyone have an idea?
> > >
> > > Thanks!
> >
> >
> >

[CTOS]

I used one more malware remover before I was going to reimage and it found
some orphaned malware registry settings, I deleted those and all is well.

http://www.malwarebytes.org/

"CTOS" wrote:

> Problem still persists after installing XP SP3. I also installed IE7 just
> see what would happen, same problem. I installed Firefox 3.0 and the Print
> Dialog works.
>
> I'll try the steps to repair/reinstall IE again, I might have missed
> something. If that don't work I'll just re-image.
>
> "CTOS" wrote:
>
> > It's not 0 bytes, it's 597KB and ver. 5.82.2900.2180.
> >
> > I'm installing Windows XP SP3 to see if that helps.
> >
> > "Alan Morris [MSFT]" wrote:
> >
> > > check the file comctl32.dll in system32 Make sure it's not 0 bytes
> > >
> > > --
> > > Alan Morris
> > > Windows Printing Team
> > > Search the Microsoft Knowledge Base here:
> > > http://support.microsoft.com/search/?adv=1
> > >
> > > This posting is provided "AS IS" with no warranties, and confers no rights.
> > >
> > > "CTOS" > wrote in message
> > > ...
> > > > OS: Windows XP Pro SP2 x86
> > > > All updates installed.
> > > >
> > > > Clicking "File" > "Print..." or clicking printer icon in IE6 the Print
> > > > Dialog windows does not open and no errors appear on the screen; the Print
> > > > Preview window does open when that is selected. No errors are logged in
> > > > the
> > > > System or Application logs. The Print Dialog window does open in other
> > > > applications, just not IE.
> > > >
> > > > I noticed the behavior after I cleaned up a "Antivirus XP 2008" infection,
> > > > but I honestly don't know if the print behavior problem existed before the
> > > > virus infection.
> > > >
> > > > I've run SFC, reinstalled/repaired IE using instructions found on various
> > > > websites, performed a Windows XP Repair install, all to no effect. I've
> > > > run
> > > > a full malware scan using anti-virus and anti-spyware tools. I've also
> > > > scanned the system using Process Explorer, Autoruns, and HiJack This, with
> > > > no
> > > > suspicious files found.
> > > >
> > > > Installing IE7 may fix the problem, but where I work some business web
> > > > apps
> > > > don't work with IE7.
> > > >
> > > > Maybe a .dll needs to be re-registered? Anyone have an idea?
> > > >
> > > > Thanks!
> > >
> > >
> > >

[CTOS]

I found the problem file, setupapi.dll was located in c:\program
files\internet explorer\. Closing IE, delete/rename the .dll, re-open IE,
and problem is gone. This file is not signed by Microsoft. Malwarebytes
says it's a Trojan.BHO.

sigcheck v1.53 - sigcheck
Copyright (C) 2004-2008 Mark Russinovich
Sysinternals - www.sysinternals.com

Verified: Unsigned
File date: 9:23 AM 8/13/2008
Publisher: Microsoft Corporation
Description: Windows Setup API
Product: Microsoft« Windows« Operating System
Version: 6.1.2195.6622
File version: 6.1.2195.6622

"CTOS" wrote:

> I used one more malware remover before I was going to reimage and it found
> some orphaned malware registry settings, I deleted those and all is well.
>
> http://www.malwarebytes.org/
>
> "CTOS" wrote:
>
> > Problem still persists after installing XP SP3. I also installed IE7 just
> > see what would happen, same problem. I installed Firefox 3.0 and the Print
> > Dialog works.
> >
> > I'll try the steps to repair/reinstall IE again, I might have missed
> > something. If that don't work I'll just re-image.
> >
> > "CTOS" wrote:
> >
> > > It's not 0 bytes, it's 597KB and ver. 5.82.2900.2180.
> > >
> > > I'm installing Windows XP SP3 to see if that helps.
> > >
> > > "Alan Morris [MSFT]" wrote:
> > >
> > > > check the file comctl32.dll in system32 Make sure it's not 0 bytes
> > > >
> > > > --
> > > > Alan Morris
> > > > Windows Printing Team
> > > > Search the Microsoft Knowledge Base here:
> > > > http://support.microsoft.com/search/?adv=1
> > > >
> > > > This posting is provided "AS IS" with no warranties, and confers no rights.
> > > >
> > > > "CTOS" > wrote in message
> > > > ...
> > > > > OS: Windows XP Pro SP2 x86
> > > > > All updates installed.
> > > > >
> > > > > Clicking "File" > "Print..." or clicking printer icon in IE6 the Print
> > > > > Dialog windows does not open and no errors appear on the screen; the Print
> > > > > Preview window does open when that is selected. No errors are logged in
> > > > > the
> > > > > System or Application logs. The Print Dialog window does open in other
> > > > > applications, just not IE.
> > > > >
> > > > > I noticed the behavior after I cleaned up a "Antivirus XP 2008" infection,
> > > > > but I honestly don't know if the print behavior problem existed before the
> > > > > virus infection.
> > > > >
> > > > > I've run SFC, reinstalled/repaired IE using instructions found on various
> > > > > websites, performed a Windows XP Repair install, all to no effect. I've
> > > > > run
> > > > > a full malware scan using anti-virus and anti-spyware tools. I've also
> > > > > scanned the system using Process Explorer, Autoruns, and HiJack This, with
> > > > > no
> > > > > suspicious files found.
> > > > >
> > > > > Installing IE7 may fix the problem, but where I work some business web
> > > > > apps
> > > > > don't work with IE7.
> > > > >
> > > > > Maybe a .dll needs to be re-registered? Anyone have an idea?
> > > > >
> > > > > Thanks!
> > > >
> > > >
> > > >