Printer only prints color and not black

[John LLLIII]

I have concluded I have an XP problem that is causing my printer to print
only color text but not text containing black print. I have a Kodak 5500
printer and have gone thru Kodak product support with no result. I have
updated everything I am capable of up dating. I am at a loss about what to
do.

[Cari \(MS-MVP\)]

How full is the black ink cartridge?
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

"John LLLIII" > wrote in message
...
>I have concluded I have an XP problem that is causing my printer to print
> only color text but not text containing black print. I have a Kodak 5500
> printer and have gone thru Kodak product support with no result. I have
> updated everything I am capable of up dating. I am at a loss about what
> to
> do.

[John LLLIII]

New, full. The printer will copy a scaned doucument and print it in black
and white. I believe that proves the printer mechanics are not a problem. My
simple (and not by any means complete diagnosis) analysis is that XP is at
fault. I hope you or someone can offer me some assistance, but remember I am
not a computer expert. Thanks for responding.

"Cari (MS-MVP)" wrote:

> How full is the black ink cartridge?
> --
> Cari (MS-MVP) Printing & Imaging
> www.coribright.com/windows
>
> "John LLLIII" > wrote in message
> ...
> >I have concluded I have an XP problem that is causing my printer to print
> > only color text but not text containing black print. I have a Kodak 5500
> > printer and have gone thru Kodak product support with no result. I have
> > updated everything I am capable of up dating. I am at a loss about what
> > to
> > do.
>

[Cari \(MS-MVP\)]

First thing to do is change the cable, and uninstall/reinstall the
printer... correctly.
http://www.coribright.com/windows/Article_One.htm

Do NOT omit step 4 or you will end up reinstalling the old drivers.
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows


"John LLLIII" > wrote in message
...
> New, full. The printer will copy a scaned doucument and print it in black
> and white. I believe that proves the printer mechanics are not a problem.
> My
> simple (and not by any means complete diagnosis) analysis is that XP is at
> fault. I hope you or someone can offer me some assistance, but remember I
> am
> not a computer expert. Thanks for responding.
>
> "Cari (MS-MVP)" wrote:
>
>> How full is the black ink cartridge?
>> --
>> Cari (MS-MVP) Printing & Imaging
>> www.coribright.com/windows
>>
>> "John LLLIII" > wrote in message
>> ...
>> >I have concluded I have an XP problem that is causing my printer to
>> >print
>> > only color text but not text containing black print. I have a Kodak
>> > 5500
>> > printer and have gone thru Kodak product support with no result. I
>> > have
>> > updated everything I am capable of up dating. I am at a loss about
>> > what
>> > to
>> > do.
>>

[John LLLIII]

The 5500 is a USB printer. Does this still apply? I thought the signals
thru a USB cable were not culled out by color and that that was a function of
the software at each end? I'll do it but ...

Thanks for the response
John

PS I am about to go out and buy a cheap printer just to do some work.

"Cari (MS-MVP)" wrote:

> First thing to do is change the cable, and uninstall/reinstall the
> printer... correctly.
> http://www.coribright.com/windows/Article_One.htm
>
> Do NOT omit step 4 or you will end up reinstalling the old drivers.
> --
> Cari (MS-MVP) Printing & Imaging
> www.coribright.com/windows
>
>
> "John LLLIII" > wrote in message
> ...
> > New, full. The printer will copy a scaned doucument and print it in black
> > and white. I believe that proves the printer mechanics are not a problem.
> > My
> > simple (and not by any means complete diagnosis) analysis is that XP is at
> > fault. I hope you or someone can offer me some assistance, but remember I
> > am
> > not a computer expert. Thanks for responding.
> >
> > "Cari (MS-MVP)" wrote:
> >
> >> How full is the black ink cartridge?
> >> --
> >> Cari (MS-MVP) Printing & Imaging
> >> www.coribright.com/windows
> >>
> >> "John LLLIII" > wrote in message
> >> ...
> >> >I have concluded I have an XP problem that is causing my printer to
> >> >print
> >> > only color text but not text containing black print. I have a Kodak
> >> > 5500
> >> > printer and have gone thru Kodak product support with no result. I
> >> > have
> >> > updated everything I am capable of up dating. I am at a loss about
> >> > what
> >> > to
> >> > do.
> >>
>

[John LLLIII]

Problem solved. Here is what I posted on the Word section;

How many versions of CROW are there to eat. Kodak sent a new print head and
that did the trick. I have many hours trying to diagnose this problem and
maybe a recap will help others learn what I learned.

The print head began to fail in spruts of work then no work. I replaced the
ink cartridges and went thru all the diagnosis on the printer I could, but
one. (main menu, print diagnostic sheet) Every one pointed me to a failure
other than the hardware. When I did the last one the test page printed only
the red Kodak name and nothing else. That sent me back to the hardware guys
that sent me a new print head.

The indications within application pointed to software. ie a "printer not
responding and ink empty" message took forever to display causing me to abort
the activity with cntl/del. Test after test printed only the color text on
the page, not the b/w. I have reloaded the sw so many times I can do it in
my sleep.

Using the "properties" set the computer into a loop. Software indication I
thought.

I hope I did not mislead anybody in my discriptions of the problems. If so
it was because of the intermittent nature of the failure. First it would not
print from Word and then on a shorter document without color text, it did.
Then it would print an Outlook email, then it wouldn't.

Bottom line. Kodak needs to clean up their act with this type of failure.
Probably beyond any human solution tho. I will forgive them if the printer
works.

Thankyou for all your time and assistance. Your questions kept me thinking
and stopped me from selling the printer as a boat anchor. 4 stars!
John

Am I forgiven?


"John LLLIII" wrote:

> I have concluded I have an XP problem that is causing my printer to print
> only color text but not text containing black print. I have a Kodak 5500
> printer and have gone thru Kodak product support with no result. I have
> updated everything I am capable of up dating. I am at a loss about what to
> do.