large avi problem

[ChrisSmith]

Using windows XP I'm having problems downloading larger avi video files from
my camera (canon A710). Smaller files are no problem but I cannot download
files of over about 200MB. I get a message that the I/O is disconnected, or
an empty file (0kb) is downloaded. I use USB, have tried both with camera
software and without (drag and drop), also no luck with a card reader.

[Andrew E.]

Thier have been fixes for that with XP,depends on youre xp SP,SP3
should have eliminated the problem,however the fix is
at:http://support.microsoft.com/kb/822430

"ChrisSmith" wrote:

> Using windows XP I'm having problems downloading larger avi video files from
> my camera (canon A710). Smaller files are no problem but I cannot download
> files of over about 200MB. I get a message that the I/O is disconnected, or
> an empty file (0kb) is downloaded. I use USB, have tried both with camera
> software and without (drag and drop), also no luck with a card reader.

[Cari \(MS-MVP\)]

Not a lot of help to you because all my daily PCs use Vistaq, but I have
several Canon cameras, and use SDHC cards, I've got card readers (all cards
are 8gb) and transferring files by reader is not a problem at all, I often
have movie files of up to 2gb to edit - and that's on a notebook! The card
reader is built into the notebook, the USB reader on the desktop is a (very
recent for the HC support) Sandisk 12 in 1 unit. Both are using NTFS
formatted hard drives.
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

"ChrisSmith" > wrote in message
...
> Using windows XP I'm having problems downloading larger avi video files
> from
> my camera (canon A710). Smaller files are no problem but I cannot download
> files of over about 200MB. I get a message that the I/O is disconnected,
> or
> an empty file (0kb) is downloaded. I use USB, have tried both with camera
> software and without (drag and drop), also no luck with a card reader.

[ChrisSmith]

I downloaded service pack 3 via Andrews link, no improvement. Any more ideas?

"ChrisSmith" wrote:

> Using windows XP I'm having problems downloading larger avi video files from
> my camera (canon A710). Smaller files are no problem but I cannot download
> files of over about 200MB. I get a message that the I/O is disconnected, or
> an empty file (0kb) is downloaded. I use USB, have tried both with camera
> software and without (drag and drop), also no luck with a card reader.

[John Inzer]

ChrisSmith wrote:
> I downloaded service pack 3 via Andrews link, no improvement. Any
> more ideas?
=========================================
I don't know if I can help you but I do have a few
questions...

Just wondering...what is the capacity of your memory
card and is your hard drive formatted NTFS?

Also...if you right click your My Computer icon and
from the menu...choose...Properties / General tab...
is Service Pack 3 listed under the System heading?

--

John Inzer

[ChrisSmith]

Memory card is SD 1GB. I can upload all fotos and videos from my camera
except avis over about 200 MB.
NTFS?? I suppose so, I have XP version 2002. How do I check?
Yes service pack 3 is listed under System.

"John Inzer" wrote:

> ChrisSmith wrote:
> > I downloaded service pack 3 via Andrews link, no improvement. Any
> > more ideas?
> =========================================
> I don't know if I can help you but I do have a few
> questions...
>
> Just wondering...what is the capacity of your memory
> card and is your hard drive formatted NTFS?
>
> Also...if you right click your My Computer icon and
> from the menu...choose...Properties / General tab...
> is Service Pack 3 listed under the System heading?
>
> --
>
> John Inzer
>
>
>

[John Inzer]

ChrisSmith wrote:
> NTFS?? I suppose so, I have XP version 2002. How do I check?
====================================
Open My Computer / right click Local Disk (C:) /
from the menu...choose Properties / General tab...
you should see....

Type Local Disk
File System NTFS

--

John Inzer

[ChrisSmith]

yup NTFS...
Thanks for all the help, unfortunately still not sorted...
Any more ideas?

"John Inzer" wrote:

> ChrisSmith wrote:
> > NTFS?? I suppose so, I have XP version 2002. How do I check?
> ====================================
> Open My Computer / right click Local Disk (C:) /
> from the menu...choose Properties / General tab...
> you should see....
>
> Type Local Disk
> File System NTFS
>
> --
>
> John Inzer
>
>
>

[John Inzer]

ChrisSmith wrote:
> yup NTFS...
> Thanks for all the help, unfortunately still not sorted...
> Any more ideas?
=====================================
I have a couple of thoughts but no solutions.

Two thoughts...could you try a different memory
card? Could you try a different USB port?

One more thought...if you have several USB
accessories attached...disconnect all but the
card reader and try to download the file.

--

John Inzer

[ChrisSmith]

Doesn't help...
It's not the camera either cos no problem on frends pc... I shall have to
put avi on CDrom on another pc and see if i can then drag from disk onto
mine... And then buy a new pc!


"John Inzer" wrote:

> ChrisSmith wrote:
> > yup NTFS...
> > Thanks for all the help, unfortunately still not sorted...
> > Any more ideas?
> =====================================
> I have a couple of thoughts but no solutions.
>
> Two thoughts...could you try a different memory
> card? Could you try a different USB port?
>
> One more thought...if you have several USB
> accessories attached...disconnect all but the
> card reader and try to download the file.
>
> --
>
> John Inzer
>
>
>

[John Inzer]

ChrisSmith wrote:
> yup NTFS...
> Thanks for all the help, unfortunately still not sorted...
> Any more ideas?
=====================================
Maybe the following article will offer some ideas:

(814390) File Transfer from Digital Camera Fails
http://support.microsoft.com/?kbid=814390

--

John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

[ChrisSmith]

I already have SP 3.
The article also says:
You can connect the camera by using USB Mass Storage Class (MSC) instead of
PTP
How would I do this?

(in the meantime I got the file onto my pc via CD rom... so problem kinda
solved!

"John Inzer" wrote:

> ChrisSmith wrote:
> > yup NTFS...
> > Thanks for all the help, unfortunately still not sorted...
> > Any more ideas?
> =====================================
> Maybe the following article will offer some ideas:
>
> (814390) File Transfer from Digital Camera Fails
> http://support.microsoft.com/?kbid=814390
>
> --
>
> John Inzer MS-MVP
> Digital Media Experience
>
> Notice
> This is not tech support
> I am a volunteer
>
> Solutions that work for
> me may not work for you
>
> Proceed at your own risk
>
>
>