[Please continue the crossposting to both newsgroups when you reply to this
post. Thanks.]
Recap:
1. Earlier, you told us that you're running WinXP SP3. You installed IE8
and found an HP printer software incompatibility so you uninstalled IE8 per
KB957700 and then found your previous IE version (either IE7 or IE6) wasn't
working properly.
2. In your last series of replies, you tell us that you did a "HP XPhome
disk recovery" on 26 April 200, after which you (re)installed WinXP SP3 and,
I assume, installed all critical security updates.
Assuming (a) doing the "HP XPhome disk recovery" means that you used the CDs
that came with your computer or the hidden Recovery partition to return the
machine to OOBE state (the condition it was in when you purchased it) and
that (b) either IE7 or IE8 had been installed before you did this
"recovery," let me point you to this KB article:
How to perform a repair installation of Windows XP if a later version of
Internet Explorer is installed:
http://support.microsoft.com/kb/917964
Translation: You should have uninstalled IE8 and/or IE7 before doing the
"recovery." Since you didn't do so, IE's messed up now.
The ONLY way to make things right now is to backup your personal data, then
do a format & clean install of Windows.
Please note that another Repair Install will NOT fix this and that you MUST
format your hard-drive before using either the CDs that came with your
computer or the hidden Recovery partition to return the machine to OOBE
state!
How do you do a "clean install"? See
http://michaelstevenstech.com/cleanxpinstall.html#steps
After the clean install, you'll have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a network and before using a USB key that
isn't brand-new or hasn't been freshly formatted:
5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx
HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c
HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b
NB: Please do NOT install IE8 or IE7 until the computer's fully-patched at
Windows Update! When you're ready to install IE7 or IE8, ping me via a post
in this newsgroup then I'll give you specific instructions.
Good luck!
--
~PA (as in Pennsylvania) Bear
diligentinquirer wrote:
> things getting elongated, I understand you and others are volunters on
> your
> own time. No prob there. Just cause Tthings could drag out, as it seem
> that
> is occuring, am posting this notice thaat I am opening the same post in
> internet exploerer, since it seems this was a cross post to that effect in
> the first place. Thank you Papa (am a papa too) for your efforts...
>
>> A third service Pack 3 entry exists, created April 26, 2009, modified May
>> 20, 2009, called an "appfix package". will research. Diligent
>>
>>> Using search, service pack 3 was installed on April 26, 2009 at2:39:50
>>> and
>>> 2:40.29 PM (two entries). Tnks for the patience!!
>>>
>>>> No, not listed in add/remove, but is listed in revo-uninstaller and in
>>>> the system tools list under system restore, an IE icon with "Internet
>>>> Explorer (no addons) exists.
<paste>
> Just saw your message when writing this new info reply. Guess I have to
> start fresh on this forum every time from my bookmarks.
>
> Just to note, I did do both a system restore point and erunt-erdnt
> registry
> save, just (say two minutes) prior to doing the IE8 uninstall.
>
> On your question, I cannot tell >> (& cant see how to tell)>> when the SP3
> was installed. probably very soon after the April 26 initial date, cause I
> know I was aware I was running on SP2, and made a point of it to upgrade
> to
> SP3.
>
> 4/26/09 1:31 pm did HP XPhome disk recovery
> 4/26/09 1:31 pm KB969897 update, updated.
> 4/27/09 KB938127_v2_ie2 updated,>>>>along with a "spunist" in
> C:/windows/IE7.
</paste>
>>>>
>>>> "PA Bear [MS MVP]" wrote:
>>>>> Which was installed first, IE7 or WinXP SP3?
>>>>>
>>>>> Is "Windows Internet Explorer 7" listed in Add/Remove Programs?
>>>>>
>>>>> diligentinquirer wrote:
>>>>>> Further IE 6-7-8 prog clarification. The current IE's in my explorer
>>>>>> file follow:
>>>>>>
>>>>>> (1) iexplore (won't open internet): Vers: 7.0.6000.16850. created
>>>>>> 4/25/09
>>>>>>
>>>>>> (2) iexplore(2) (does open internet in compatibility>>side by side
>>>>>> mode): Vers. 6.0.2.2900.2180; created 4/25/09
>>>>>>
>>>>>> Dont know if vers. 6.0.2......... is IE6 or not, now that I think
>>>>>> about
>>>>>> it!
>>>>>>
>>>>>> Answers to your last posted questions:
>>>>>>
>>>>>> (A) likely did not disable comodo (1) antivrus nor (2) firewall;
>>>>>> Usually don't on any download. Do disable on installs though as a
>>>>>> routine.
>>>>>>
>>>>>> (B) Not running" Spybot Residents (3) SDHelper and/or (4) Tea Timer
>>>>>> Looked it up, was the "immunize" feature.
>>>>>>
>>>>>> (C) With the comodo firewall running, do not use the less effective
>>>>>> Windows
>>>>>> Firewall. See (A) above.
>>>>>>
>>>>>> Thanks again, Diligent
>>>>>>
>>>>>>
>>>>>> "diligentinquirer" wrote:
>>>>>>
>>>>>>> further info on Q9. Apparently no IE6, based on Explorer lists. IE7
>>>>>>> installed and updated on April 26, 2009.IE8 updates occurred May 19,
>>>>>>> 2009.
>>>>>>> (folder empty)
>>>>>>>
>>>>>>> Erunt-erdnt backups: May 21, 25, 26, 30>>>all 2009
>>>>>>>
>>>>>>> Should have looked this up before my reply, but just did not think
>>>>>>> about the IE 7-8 info.
>>>>>>>
>>>>>>> Thanks for yout help Rober, Is appreciated!!! Diligent (Jim).
>>>>>>>
>>>>>>> "diligentinquirer" wrote:
>>>>>>>> Q1: had updated to IE& from IE6
>>>>>>>> Q2: Comodo antivirus
>>>>>>>> Q3: No anti-spyware except spybot shield
>>>>>>>> Q4: Comodo Firewall
>>>>>>>> Q5: No, disabled them first except for spybot shield
>>>>>>>> Q6: Had Norton that came with HP xp home recovery disks.
>>>>>>>> Uninstalled
>>>>>>>> with
>>>>>>>> Norton specified uninstaller. For a wile, had McCaffe website
>>>>>>>> protector (not sure of exact name), and uninstalled that via
>>>>>>>> McCaffee's specified uninstaller.
>>>>>>>> Q9: don't know if have restore point back that far. Have system
>>>>>>>> restore set to level three to lower Disk usage, and Erunt automatic
>>>>>>>> maxes out at 30 days but have some points I made initially (just
>>>>>>>> trying out) maybe in early May or so that might be old enough,
>>>>>>>> Installed IE8 from windows update >> could have been SP3 maybe.
>>>>>>>>
>>>>>>>> PA Bear wrote:
>>>>>>>>> Were you running IE6 or IE7 before you installed IE8?
>>>>>>>>>
>>>>>>>>> What anti-virus application or security suite is installed and is
>>>>>>>>> your subscription current? What anti-spyware applications (other
>>>>>>>>> than Defender)? What third-party firewall (if any)? Were any of
>>>>>>>>> these applications running in the background when you installed or
>>>>>>>>> uninstalled
>>>>>>>>> IE8?
>>>>>>>>>
>>>>>>>>> Has a Norton or McAfee application ever been installed on this
>>>>>>>>> machine (e.g., a free-trial version that came preinstalled when
>>>>>>>>> you
>>>>>>>>> bought it)?
>>>>>>>>>
>>>>>>>>> Just asking for now!! Do NOT use such a Restore Point yet!! => Do
>>>>>>>>> you have an available Restore Point which predates the install of
>>>>>>>>> IE8? --
>>>>>>>>> IE-specific newsgroup:
>>>>>>>>> news://msnews.microsoft.com/microsoft.public.internetexplorer.general
>>>>>>>>>
>>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> diligentinquirer wrote:
>>>>>>>>>> HP xp home.;SP3. Due to a conflict with an HP printer prog,
>>>>>>>>>> uninstalled
>>>>>>>>>> ie8
>>>>>>>>>> vial the pertinent KB957700 instructions, and wound up in
>>>>>>>>>> compatibility
>>>>>>>>>> mode
>>>>>>>>>> (side by side)for what seems to be an IE6 based, IE7 compatibilty
>>>>>>>>>> mode(strange to me!) Anyway, just want to make sure on which
>>>>>>>>>> step
>>>>>>>>>> to now take rather than just installing IE7 and fouling something
>>>>>>>>>> up.
>>>>>>>>>>
>>>>>>>>>> All help appreciated in advance. Thanks, Diligent.