Cannot start Services

[Peter]

Had a Trojan or Virus on my PC which has now been cleaned, the problem now is
only 4 services are currently running and I'm unable to restart any other
services.

I have tried creating a new profile and also used a program to reset the
Services back to XP-SP3 defaults with no luck. I have also tried to re
register a number of DLL's without any change to the system.

Any help on this issue would be appreciated.

Peter

[Shenan Stanley]

Peter wrote:
> Had a Trojan or Virus on my PC which has now been cleaned, the
> problem now is only 4 services are currently running and I'm unable
> to restart any other services.
>
> I have tried creating a new profile and also used a program to
> reset the Services back to XP-SP3 defaults with no luck. I have
> also tried to re register a number of DLL's without any change to
> the system.
>
> Any help on this issue would be appreciated.

Sounds like you may not be 'clean' after all and/or you have a lot of
leftover crud still to fix.

What would I suggest?

*EVEN* if you think you have done it before...

Ignore the title and follow the sub-section under "Advanced Troubleshooting"
titled, "Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377
*will take time
(** Ignore the last step - you should have SP3 - but not just now.)

Reboot and ...

Search your registry for %fystem and replace the "f" with an "s". May be
three or four matches, may be none. You may even have to take ownership
of the keys in order to make the change.

Download/install this:
http://support.microsoft.com/kb/290301

After installing, do the following:

Start button --> RUN --> type in:
"%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
--> Click OK.
(The quotation marks and percentage signs and spacing should be exact.)

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

Reboot.

See if that helped your loosely described situation any. If not - come back
and give a lot more details (including what you cleaned up, what you cleaned
up with, what services you have running, what services you think you need
running, what OS/edition/service pack/exact version you are running, what
you tried to do to fix it, etc...) and prepare yourself (backing up your
documents, music, pictures, music, bookmarks, email, contacts, etc) to
either do a repair (in-place) installation with integrated/slipstreamed
media or a complete wipe/reinstall (prepare best with Belarc Advisor after
you backup and printing the results.)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

[Peter]

Thanks Shenan,

Step one fixed my problem, I will complete the rest of the steps just to
make sure.

Thank you for taking the time to submit a detailed response.

Regards
Peter