No access to certian parts of sites

[chaz]

Hi:

Lately I have been having trouble getting on certain sites. I am not an
expert, but I think I know what the problem is, I just don’t know how it
happened or how to solve it.


I can go to any site, AOL, my banks, google, anything. The problem starts
when I try to sign in. I THINK (but once again, I’m no expert), it has
something to so with sites that are SECURE or have high security. For
example. I can get to AOL, but when I try to sign in, I get that error
message you would get if you had no internet connection. Same thing with my
bank, as soon as I try and sign in, it shuts me down.

I don’t remember installing anything related to the internet, and I have
adaquat virus/malware protection.

I have 3 other computers connected to the same router, and only MY computer
does this, so it’s not related to the cable modem or router. ALSO…I opened up
a virtual session of Windows, using vmware, and the same thing happens there.

Any suggestions would help.

Thanks in advance for your assistance!

Chaz

[Paul]

Chaz wrote:
> Hi:
>
> Lately I have been having trouble getting on certain sites. I am not an
> expert, but I think I know what the problem is, I just don’t know how it
> happened or how to solve it.
>
>
> I can go to any site, AOL, my banks, google, anything. The problem starts
> when I try to sign in. I THINK (but once again, I’m no expert), it has
> something to so with sites that are SECURE or have high security. For
> example. I can get to AOL, but when I try to sign in, I get that error
> message you would get if you had no internet connection. Same thing with my
> bank, as soon as I try and sign in, it shuts me down.
>
> I don’t remember installing anything related to the internet, and I have
> adaquat virus/malware protection.
>
> I have 3 other computers connected to the same router, and only MY computer
> does this, so it’s not related to the cable modem or router. ALSO…I opened up
> a virtual session of Windows, using vmware, and the same thing happens there.
>
> Any suggestions would help.
>
> Thanks in advance for your assistance!
>
> Chaz
>

AOL sign-in uses https. I think that is port 443, and if port 443 was blocked
by a firewall, that would make it seem like what happens "if you had no
internet connection". Check how your firewall(s) are set up.
I have no problem visiting this link.

https://my.screenname.aol.com/_cqr/login/login.psp?sitedomain=startpage.aol.com&siteState=OrigUrl%3dhttp%3a%2f%2fwww.aol.com%2f&authLev=0&lang=en&locale=us

Paul