Barbara
December 14th 03, 02:09 AM
>-----Original Message-----
>I have Windows XP Home with Norton Antivirus 2003 and
>Norton Internet Security (NIS) firewall and broadband
>ADSL. A few days back I was attacked by several viruses
>all form the same source which the Antivirus picked up
>and dealt with. On the same date I found I couldn't
>access a lot of web pages including Hot mail form IE and
>noticed that NIS was not running and when I access the
>NIS contral screen I found it had been turned off and
>every feature disabled. When I try to enable it again it
>tells "Access denied -only the supersvisor can
>view/change the options" If I try to uninstall NIS to
>reinstall it tells me I have to enable the software
>first - catch 22! I used Windows XP Restore to go back a
>few days befor ethe date of the hacking/virus and NIS
>reappeared enabled again but when I closed the ADSL down
>and went back in again NIS was gone again and disabled
>with same message about 'only the supervisor..." I tried
>Restore again but even going back to the date I first
>installed XP it tells me it cannot be restored 'as there
>are no changes on your system' I have I been/being
hacked
>and is there anyway I can unistall NIS?
>Mike
>.
>Mike:
I have the same problem. Winxp with norton internet
security 2003. I found a document on Symantec web site.
Click on search, look for "Norton Internet Security 2003
does not load on reboot after applying the 6.04 patch via
LiveUpdat" See if you have version 6.04.34, if you do,
this may help you. Do a search typing NIS 2003 not
loading, and hopefully it will bring up this document
dated 6/9/03.
Good Luck.
Barbara
>I have Windows XP Home with Norton Antivirus 2003 and
>Norton Internet Security (NIS) firewall and broadband
>ADSL. A few days back I was attacked by several viruses
>all form the same source which the Antivirus picked up
>and dealt with. On the same date I found I couldn't
>access a lot of web pages including Hot mail form IE and
>noticed that NIS was not running and when I access the
>NIS contral screen I found it had been turned off and
>every feature disabled. When I try to enable it again it
>tells "Access denied -only the supersvisor can
>view/change the options" If I try to uninstall NIS to
>reinstall it tells me I have to enable the software
>first - catch 22! I used Windows XP Restore to go back a
>few days befor ethe date of the hacking/virus and NIS
>reappeared enabled again but when I closed the ADSL down
>and went back in again NIS was gone again and disabled
>with same message about 'only the supervisor..." I tried
>Restore again but even going back to the date I first
>installed XP it tells me it cannot be restored 'as there
>are no changes on your system' I have I been/being
hacked
>and is there anyway I can unistall NIS?
>Mike
>.
>Mike:
I have the same problem. Winxp with norton internet
security 2003. I found a document on Symantec web site.
Click on search, look for "Norton Internet Security 2003
does not load on reboot after applying the 6.04 patch via
LiveUpdat" See if you have version 6.04.34, if you do,
this may help you. Do a search typing NIS 2003 not
loading, and hopefully it will bring up this document
dated 6/9/03.
Good Luck.
Barbara