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Jeff Wilson

December 5th 03, 12:06 PM

The index is not shown in xp Help & Support . Also the
link to Related Topics won't work . Where do I start ?

Nicholas

December 5th 03, 12:06 PM

Jeff --

Try this fix:

Repair Windows XP's Help and Support=20
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

[Courtesy of Doug Knox, MS-MVP]

--=20
Nicholas

----------------------------------------------------------------------

"Jeff Wilson" > wrote in message:
...

| The index is not shown in xp Help & Support . Also the=20
| link to Related Topics won't work . Where do I start ?
|

Doug Knox MS-MVP

December 5th 03, 12:06 PM

Nicholas,

The script you recommended won't solve this issue.

From MVP Kelly: Close Help and Support. Next, click Start, Run and enter
HELPCTR -REGSERVER and click Ok.
--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Associate Expert
ExpertZone - http://www.microsoft.com/windowsxp/expertzone
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"Nicholas" > wrote in message
...
Jeff --

Try this fix:

Repair Windows XP's Help and Support
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

[Courtesy of Doug Knox, MS-MVP]

--
Nicholas

----------------------------------------------------------------------

"Jeff Wilson" > wrote in message:
...

| The index is not shown in xp Help & Support . Also the
| link to Related Topics won't work . Where do I start ?
|

Jeff Wilson

December 5th 03, 12:07 PM

Thank you - I have tried this script to repair ,but this
is used only for opening h&s - My problem is that I have
no INDEX once I have opened h&s . Thank you
>-----Original Message-----
>Jeff --
>
>Try this fix:
>
>Repair Windows XP's Help and Support
>http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
>
>[Courtesy of Doug Knox, MS-MVP]
>
>
>--
>Nicholas
>
>---------------------------------------------------------
-------------
>
>"Jeff Wilson" > wrote in message:
> ...
>
>| The index is not shown in xp Help & Support . Also
the
>| link to Related Topics won't work . Where do I
start ?
>|
>.
>

Jeff Wilson

December 5th 03, 12:07 PM

Doug; Thank you , but the problem I have is that after I
open h&s , I don't have anything in the index pane when
Iopen it . Also the " related topics" does not respond.
Thank you .
>-----Original Message-----
>Nicholas,
>
>The script you recommended won't solve this issue.
>
>From MVP Kelly: Close Help and Support. Next, click
Start, Run and enter
>HELPCTR -REGSERVER and click Ok.
>--
>Doug Knox, MS-MVP Windows XP/ Windows Smart Display
>Win 95/98/Me/XP Tweaks and Fixes
>http://www.dougknox.com
>--------------------------------
>Associate Expert
>ExpertZone -
http://www.microsoft.com/windowsxp/expertzone
>--------------------------------
>Please reply only to the newsgroup so all may benefit.
>Unsolicited e-mail is not answered.
>
>"Nicholas" > wrote in message
...
>Jeff --
>
>Try this fix:
>
>Repair Windows XP's Help and Support
>http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
>
>[Courtesy of Doug Knox, MS-MVP]
>
>
>--
>Nicholas
>
>---------------------------------------------------------
-------------
>
>"Jeff Wilson" > wrote in message:
> ...
>
>| The index is not shown in xp Help & Support . Also the
>| link to Related Topics won't work . Where do I
start ?
>|
>
>
>.
>

Doug Knox MS-MVP

December 5th 03, 12:08 PM

Jeff,

Follow the advice from MVP Kelly:

Close Help and Support. Next, click Start, Run and enter HELPCTR -REGSERVER
and click Ok.
--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Associate Expert
ExpertZone - http://www.microsoft.com/windowsxp/expertzone
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"Jeff Wilson" > wrote in message
...
> Doug; Thank you , but the problem I have is that after I
> open h&s , I don't have anything in the index pane when
> Iopen it . Also the " related topics" does not respond.
> Thank you .
> >-----Original Message-----
> >Nicholas,
> >
> >The script you recommended won't solve this issue.
> >
> >From MVP Kelly: > >--
> >Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> >Win 95/98/Me/XP Tweaks and Fixes
> >http://www.dougknox.com
> >--------------------------------
> >Associate Expert
> >ExpertZone -
> http://www.microsoft.com/windowsxp/expertzone
> >--------------------------------
> >Please reply only to the newsgroup so all may benefit.
> >Unsolicited e-mail is not answered.
> >
> >"Nicholas" > wrote in message
> ...
> >Jeff --
> >
> >Try this fix:
> >
> >Repair Windows XP's Help and Support
> >http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
> >
> >[Courtesy of Doug Knox, MS-MVP]
> >
> >
> >--
> >Nicholas
> >
> >---------------------------------------------------------
> -------------
> >
> >"Jeff Wilson" > wrote in message:
> > ...
> >
> >| The index is not shown in xp Help & Support . Also the
> >| link to Related Topics won't work . Where do I
> start ?
> >|
> >
> >
> >.
> >

Jeff Wilson

December 5th 03, 12:08 PM

Doug, I used HELPCTR -REGSERVER , but all that does for
me is open H&S center . Everything in H&S seems to work
fine - except - I have no INDEX and the RELATED TOPICS is
non- functional . Thank you for staying with me on this .
>-----Original Message-----
>Jeff,
>
>Follow the advice from MVP Kelly:
>
>Close Help and Support. Next, click Start, Run and
enter HELPCTR -REGSERVER
>and click Ok.
>--
>Doug Knox, MS-MVP Windows XP/ Windows Smart Display
>Win 95/98/Me/XP Tweaks and Fixes
>http://www.dougknox.com
>--------------------------------
>Associate Expert
>ExpertZone -
http://www.microsoft.com/windowsxp/expertzone
>--------------------------------
>Please reply only to the newsgroup so all may benefit.
>Unsolicited e-mail is not answered.
>
>"Jeff Wilson" > wrote in message
...
>> Doug; Thank you , but the problem I have is that after
I
>> open h&s , I don't have anything in the index pane when
>> Iopen it . Also the " related topics" does not respond.
>> Thank you .
>> >-----Original Message-----
>> >Nicholas,
>> >
>> >The script you recommended won't solve this issue.
>> >
>> >From MVP Kelly: > >--
>> >Doug Knox, MS-MVP Windows XP/ Windows Smart Display
>> >Win 95/98/Me/XP Tweaks and Fixes
>> >http://www.dougknox.com
>> >--------------------------------
>> >Associate Expert
>> >ExpertZone -
>> http://www.microsoft.com/windowsxp/expertzone
>> >--------------------------------
>> >Please reply only to the newsgroup so all may benefit.
>> >Unsolicited e-mail is not answered.
>> >
>> >"Nicholas" > wrote in message
>> ...
>> >Jeff --
>> >
>> >Try this fix:
>> >
>> >Repair Windows XP's Help and Support
>>
>http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
>> >
>> >[Courtesy of Doug Knox, MS-MVP]
>> >
>> >
>> >--
>> >Nicholas
>> >
>> >------------------------------------------------------
---
>> -------------
>> >
>> >"Jeff Wilson" > wrote in message:
>> > ...
>> >
>> >| The index is not shown in xp Help & Support . Also
the
>> >| link to Related Topics won't work . Where do I
>> start ?
>> >|
>> >
>> >
>> >.
>> >
>
>
>.
>

Maureen Goldman

December 5th 03, 12:08 PM

Have you tried checking your system files via
RUN
cmd
sfc \scannow

Doug Knox MS-MVP

December 5th 03, 12:09 PM

Jeff,

The command should make the "busy" hourglass appear, and then go away, as if
Help and Support were trying to start. At least that's the way it behaves
here.

--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Associate Expert
ExpertZone - http://www.microsoft.com/windowsxp/expertzone
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"Jeff Wilson" > wrote in message
...
> Doug, I used HELPCTR -REGSERVER , but all that does for
> me is open H&S center . Everything in H&S seems to work
> fine - except - I have no INDEX and the RELATED TOPICS is
> non- functional . Thank you for staying with me on this .
> >-----Original Message-----
> >Jeff,
> >
> >Follow the advice from MVP Kelly:
> >
> >Close Help and Support. Next, click Start, Run and
> enter HELPCTR -REGSERVER
> >and click Ok.
> >--
> >Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> >Win 95/98/Me/XP Tweaks and Fixes
> >http://www.dougknox.com
> >--------------------------------
> >Associate Expert
> >ExpertZone -
> http://www.microsoft.com/windowsxp/expertzone
> >--------------------------------
> >Please reply only to the newsgroup so all may benefit.
> >Unsolicited e-mail is not answered.
> >
> >"Jeff Wilson" > wrote in message
> ...
> >> Doug; Thank you , but the problem I have is that after
> I
> >> open h&s , I don't have anything in the index pane when
> >> Iopen it . Also the " related topics" does not respond.
> >> Thank you .
> >> >-----Original Message-----
> >> >Nicholas,
> >> >
> >> >The script you recommended won't solve this issue.
> >> >
> >> >From MVP Kelly: > >--
> >> >Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> >> >Win 95/98/Me/XP Tweaks and Fixes
> >> >http://www.dougknox.com
> >> >--------------------------------
> >> >Associate Expert
> >> >ExpertZone -
> >> http://www.microsoft.com/windowsxp/expertzone
> >> >--------------------------------
> >> >Please reply only to the newsgroup so all may benefit.
> >> >Unsolicited e-mail is not answered.
> >> >
> >> >"Nicholas" > wrote in message
> >> ...
> >> >Jeff --
> >> >
> >> >Try this fix:
> >> >
> >> >Repair Windows XP's Help and Support
> >>
> >http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
> >> >
> >> >[Courtesy of Doug Knox, MS-MVP]
> >> >
> >> >
> >> >--
> >> >Nicholas
> >> >
> >> >------------------------------------------------------
> ---
> >> -------------
> >> >
> >> >"Jeff Wilson" > wrote in message:
> >> > ...
> >> >
> >> >| The index is not shown in xp Help & Support . Also
> the
> >> >| link to Related Topics won't work . Where do I
> >> start ?
> >> >|
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >

Jeff

December 5th 03, 12:09 PM

Doug,
I get the " busy hourglass " just momentarily ,then H&S
comes up instantly , no problem there ,just won't show
anything when I click on -index - tab at top of the
page . A window comes up that is blank - red X at the
top left . That give you any leads ?
>-----Original Message-----
>Jeff,
>
>The command should make the "busy" hourglass appear, and
then go away, as if
>Help and Support were trying to start. At least that's
the way it behaves
>here.
>
>--
>Doug Knox, MS-MVP Windows XP/ Windows Smart Display
>Win 95/98/Me/XP Tweaks and Fixes
>http://www.dougknox.com
>--------------------------------
>Associate Expert
>ExpertZone -
http://www.microsoft.com/windowsxp/expertzone
>--------------------------------
>Please reply only to the newsgroup so all may benefit.
>Unsolicited e-mail is not answered.
>
>"Jeff Wilson" > wrote in message
...
>> Doug, I used HELPCTR -REGSERVER , but all that does for
>> me is open H&S center . Everything in H&S seems to work
>> fine - except - I have no INDEX and the RELATED TOPICS
is
>> non- functional . Thank you for staying with me on
this .
>> >-----Original Message-----
>> >Jeff,
>> >
>> >Follow the advice from MVP Kelly:
>> >
>> >Close Help and Support. Next, click Start, Run and
>> enter HELPCTR -REGSERVER
>> >and click Ok.
>> >--
>> >Doug Knox, MS-MVP Windows XP/ Windows Smart Display
>> >Win 95/98/Me/XP Tweaks and Fixes
>> >http://www.dougknox.com
>> >--------------------------------
>> >Associate Expert
>> >ExpertZone -
>> http://www.microsoft.com/windowsxp/expertzone
>> >--------------------------------
>> >Please reply only to the newsgroup so all may benefit.
>> >Unsolicited e-mail is not answered.
>> >
>> >"Jeff Wilson" > wrote in message
>> ...
>> >> Doug; Thank you , but the problem I have is that
after
>> I
>> >> open h&s , I don't have anything in the index pane
when
>> >> Iopen it . Also the " related topics" does not
respond.
>> >> Thank you .
>> >> >-----Original Message-----
>> >> >Nicholas,
>> >> >
>> >> >The script you recommended won't solve this issue.
>> >> >
>> >> >From MVP Kelly: > >--
>> >> >Doug Knox, MS-MVP Windows XP/ Windows Smart Display
>> >> >Win 95/98/Me/XP Tweaks and Fixes
>> >> >http://www.dougknox.com
>> >> >--------------------------------
>> >> >Associate Expert
>> >> >ExpertZone -
>> >> http://www.microsoft.com/windowsxp/expertzone
>> >> >--------------------------------
>> >> >Please reply only to the newsgroup so all may
benefit.
>> >> >Unsolicited e-mail is not answered.
>> >> >
>> >> >"Nicholas" > wrote in
message
>> >> ...
>> >> >Jeff --
>> >> >
>> >> >Try this fix:
>> >> >
>> >> >Repair Windows XP's Help and Support
>> >>
>>
>http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
>> >> >
>> >> >[Courtesy of Doug Knox, MS-MVP]
>> >> >
>> >> >
>> >> >--
>> >> >Nicholas
>> >> >
>> >> >---------------------------------------------------
---
>> ---
>> >> -------------
>> >> >
>> >> >"Jeff Wilson" > wrote in
message:
>> >> > ...
>> >> >
>> >> >| The index is not shown in xp Help & Support .
Also
>> the
>> >> >| link to Related Topics won't work . Where do I
>> >> start ?
>> >> >|
>> >> >
>> >> >
>> >> >.
>> >> >
>> >
>> >
>> >.
>> >
>
>
>.
>

Jeff

December 5th 03, 12:09 PM

Maureen , Thank you for showing interest in this
problem . To answer your question - no I haven't . Going
to go there and do that now . Thank you .
>-----Original Message-----
>
>Have you tried checking your system files via
>RUN
>cmd
>sfc \scannow
>
>.
>

Doug Knox MS-MVP

December 5th 03, 12:09 PM

No, Jeff it doesn't. When I run the command, it shows the hour glass, but
H&S does not load.

You may want to check out http://www.kellys-korner-xp.com/top10faqs.htm, Why
doesn't Help and Support work? for more troubleshooting tips.

--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Associate Expert
ExpertZone - http://www.microsoft.com/windowsxp/expertzone
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"Jeff" > wrote in message
...
> Doug,
> I get the " busy hourglass " just momentarily ,then H&S
> comes up instantly , no problem there ,just won't show
> anything when I click on -index - tab at top of the
> page . A window comes up that is blank - red X at the
> top left . That give you any leads ?
> >-----Original Message-----
> >Jeff,
> >
> >The command should make the "busy" hourglass appear, and
> then go away, as if
> >Help and Support were trying to start. At least that's
> the way it behaves
> >here.
> >
> >--
> >Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> >Win 95/98/Me/XP Tweaks and Fixes
> >http://www.dougknox.com
> >--------------------------------
> >Associate Expert
> >ExpertZone -
> http://www.microsoft.com/windowsxp/expertzone
> >--------------------------------
> >Please reply only to the newsgroup so all may benefit.
> >Unsolicited e-mail is not answered.
> >
> >"Jeff Wilson" > wrote in message
> ...
> >> Doug, I used HELPCTR -REGSERVER , but all that does for
> >> me is open H&S center . Everything in H&S seems to work
> >> fine - except - I have no INDEX and the RELATED TOPICS
> is
> >> non- functional . Thank you for staying with me on
> this .
> >> >-----Original Message-----
> >> >Jeff,
> >> >
> >> >Follow the advice from MVP Kelly:
> >> >
> >> >Close Help and Support. Next, click Start, Run and
> >> enter HELPCTR -REGSERVER
> >> >and click Ok.
> >> >--
> >> >Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> >> >Win 95/98/Me/XP Tweaks and Fixes
> >> >http://www.dougknox.com
> >> >--------------------------------
> >> >Associate Expert
> >> >ExpertZone -
> >> http://www.microsoft.com/windowsxp/expertzone
> >> >--------------------------------
> >> >Please reply only to the newsgroup so all may benefit.
> >> >Unsolicited e-mail is not answered.
> >> >
> >> >"Jeff Wilson" > wrote in message
> >> ...
> >> >> Doug; Thank you , but the problem I have is that
> after
> >> I
> >> >> open h&s , I don't have anything in the index pane
> when
> >> >> Iopen it . Also the " related topics" does not
> respond.
> >> >> Thank you .
> >> >> >-----Original Message-----
> >> >> >Nicholas,
> >> >> >
> >> >> >The script you recommended won't solve this issue.
> >> >> >
> >> >> >From MVP Kelly: > >--
> >> >> >Doug Knox, MS-MVP Windows XP/ Windows Smart Display
> >> >> >Win 95/98/Me/XP Tweaks and Fixes
> >> >> >http://www.dougknox.com
> >> >> >--------------------------------
> >> >> >Associate Expert
> >> >> >ExpertZone -
> >> >> http://www.microsoft.com/windowsxp/expertzone
> >> >> >--------------------------------
> >> >> >Please reply only to the newsgroup so all may
> benefit.
> >> >> >Unsolicited e-mail is not answered.
> >> >> >
> >> >> >"Nicholas" > wrote in
> message
> >> >> ...
> >> >> >Jeff --
> >> >> >
> >> >> >Try this fix:
> >> >> >
> >> >> >Repair Windows XP's Help and Support
> >> >>
> >>
> >http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
> >> >> >
> >> >> >[Courtesy of Doug Knox, MS-MVP]
> >> >> >
> >> >> >
> >> >> >--
> >> >> >Nicholas
> >> >> >
> >> >> >---------------------------------------------------
> ---
> >> ---
> >> >> -------------
> >> >> >
> >> >> >"Jeff Wilson" > wrote in
> message:
> >> >> > ...
> >> >> >
> >> >> >| The index is not shown in xp Help & Support .
> Also
> >> the
> >> >> >| link to Related Topics won't work . Where do I
> >> >> start ?
> >> >> >|
> >> >> >
> >> >> >
> >> >> >.
> >> >> >
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >

Jeff

December 5th 03, 12:09 PM

Maureen, Wow ! What a long ordeal that was ! But I find
no change. Sorry - Any more sugestions ?
>-----Original Message-----
>
>Have you tried checking your system files via
>RUN
>cmd
>sfc \scannow
>
>.
>

Maureen Goldman

December 5th 03, 12:10 PM

>"Jeff" > wrote:
>Maureen, Wow ! What a long ordeal that was ! But I find
>no change. Sorry - Any more sugestions ?

Sorry, Jeff. I've never heard of the index being lost before, and it
seemed worth a shot. Can't say that I've ever found the sfc\scannow
process to go on for all that long, though, but then I never timed it.

Kelly doesn't mention this problem specifically, but she has a fair
amount on Help and Support in her A-Z area (H) - I'd recommend saving
the page since it's likely to keep you going for a while.. She
mentions ToniArt's Easy Cleaner, which has caused damage if the
correct version wasn't used. Also gives directions for reinstalling
H&S via its .inf file. I believe you've already tried RUN
hlpcenter -regserver

http://www.kellys-korner-xp.com/xp_abc.htm

PS not connected with your problem: I'm sure you've noticed that the
majority of newsgroup traffic right now deals with a new worm which
seems to be cutting quite a swath. It's worth reading some posts from
MVPs for prevention and possible cure. Also, just in general you
should have a registry backup outside of Restore. Frequently
recommended here is erunt.zip, a 575K freeware utility.
http://home.t-online.de/home/lars.hederer/erunt

Jeff

December 5th 03, 12:11 PM

Maureen, Thank you for the GOLDMINE of info! I have
recently used EASY CLEANER and believe that is the root
of the problem. I went to Kelly's and have tried the
restore .inf H&S , but this didn't work !
About sfc ; it took so long be cause I had to
continuiosly [sp? ]enter -Retry - button , to gather the
info from my M$ disc. Can you tell I'm new to XP ? Wasn't
like that in 98se.
Now I will go to the site you mentioned for the registry
backup. Also thank you for the heads-up about the worm !
Is this it ? TruSecure ALERT - TSA 03-011
W32/Lovsan.worm - ALERT
www.secureflorida.org)
Thanks again

>-----Original Message-----
>>"Jeff" > wrote:
>>Maureen, Wow ! What a long ordeal that was ! But I find
>>no change. Sorry - Any more sugestions ?
>
>Sorry, Jeff. I've never heard of the index being lost
before, and it
>seemed worth a shot. Can't say that I've ever found the
sfc\scannow
>process to go on for all that long, though, but then I
never timed it.
>
>Kelly doesn't mention this problem specifically, but she
has a fair
>amount on Help and Support in her A-Z area (H) - I'd
recommend saving
>the page since it's likely to keep you going for a
while.. She
>mentions ToniArt's Easy Cleaner, which has caused damage
if the
>correct version wasn't used. Also gives directions for
reinstalling
>H&S via its .inf file. I believe you've already tried RUN
>hlpcenter -regserver
>
>http://www.kellys-korner-xp.com/xp_abc.htm
>
>PS not connected with your problem: I'm sure you've
noticed that the
>majority of newsgroup traffic right now deals with a new
worm which
>seems to be cutting quite a swath. It's worth reading
some posts from
>MVPs for prevention and possible cure. Also, just in
general you
>should have a registry backup outside of Restore.
Frequently
>recommended here is erunt.zip, a 575K freeware utility.
>http://home.t-online.de/home/lars.hederer/erunt
>.
>

Jeff

December 5th 03, 12:11 PM

Maureen Goldman

December 5th 03, 12:12 PM

>"Jeff" > wrote:
>Maureen, Thank you for the GOLDMINE of info! I have
>recently used EASY CLEANER and believe that is the root
>of the problem. I went to Kelly's and have tried the
>restore .inf H&S , but this didn't work !
>About sfc ; it took so long be cause I had to
>continuiosly [sp? ]enter -Retry - button , to gather the
>info from my M$ disc. Can you tell I'm new to XP ? Wasn't
>like that in 98se.

My Windows install files are on my HD, which I guess explains the
difference with sfc\scannow. No CD input required.

The EasyCleaner Beta works fine for XP, it's the earlier version that
has created problems. Again, though, I've never heard of the index
being lost. Usually people just can't access Help and Support.

>Now I will go to the site you mentioned for the registry
>backup. Also thank you for the heads-up about the worm !
>Is this it ? TruSecure ALERT - TSA 03-011
>W32/Lovsan.worm - ALERT

It's Lovsan. Be sure you have this critical update (you can look at
your Control Panel \ Add-Remove area to see if Windows Hotfix 823980
is already in the list):
Microsoft Windows XP Home :
Microsoft Windows XP Professional SP1:
Microsoft Patch WindowsXP-KB823980-x86-ENU.exe
http://microsoft.com/downloads/details.aspx?FamilyId=2354406C-C5B6-44AC-9532-3DE40F69C074&displaylang=en

Jeff

December 5th 03, 12:13 PM

Maureen, Yes ,I have the hotfix you mentioned, thank you .
I am thinking the only way to get back my H&S index is to
reinstall windows ,which I really don't want to do . Do
you think having that index and related topics is worth
the trouble ? I value your opinion on matter . Thank
you.
>-----Original Message-----
>>"Jeff" > wrote:
>>Maureen, Thank you for the GOLDMINE of info! I have
>>recently used EASY CLEANER and believe that is the root
>>of the problem. I went to Kelly's and have tried the
>>restore .inf H&S , but this didn't work !
>>About sfc ; it took so long be cause I had to
>>continuiosly [sp? ]enter -Retry - button , to gather
the
>>info from my M$ disc. Can you tell I'm new to XP ?
Wasn't
>>like that in 98se.
>
>My Windows install files are on my HD, which I guess
explains the
>difference with sfc\scannow. No CD input required.
>
>The EasyCleaner Beta works fine for XP, it's the earlier
version that
>has created problems. Again, though, I've never heard of
the index
>being lost. Usually people just can't access Help and
Support.
>
>>Now I will go to the site you mentioned for the
registry
>>backup. Also thank you for the heads-up about the
worm !
>>Is this it ? TruSecure ALERT - TSA 03-011
>>W32/Lovsan.worm - ALERT
>
>It's Lovsan. Be sure you have this critical update (you
can look at
>your Control Panel \ Add-Remove area to see if Windows
Hotfix 823980
>is already in the list):
>Microsoft Windows XP Home :
>Microsoft Windows XP Professional SP1:
>Microsoft Patch WindowsXP-KB823980-x86-ENU.exe
>http://microsoft.com/downloads/details.aspx?
FamilyId=2354406C-C5B6-44AC-9532-
3DE40F69C074&displaylang=en
>
>
>.
>

Maureen Goldman

December 5th 03, 12:14 PM

>"Jeff" > wrote:
>Maureen, Yes ,I have the hotfix you mentioned, thank you .
>I am thinking the only way to get back my H&S index is to
>reinstall windows ,which I really don't want to do . Do
>you think having that index and related topics is worth
>the trouble ? I value your opinion on matter . Thank
>you.

I don't find the index in XP as useful as it has been with earlier
versions since there is no option to search by word. (That is, other
than the words in their index.) Often I can find more useful
information via a google search. However, I've never had the situation
where it had to be an online search or nothing - usually I swear at
the index first for being inadequate. I tend to find the most valuable
XP information either at Kelly's website, via the newsgroups, or
through google... out of habit H&S still remains my first port of
call.

You might want to consider a repair reinstall. I haven't yet done one,
but they're supposed to leave all your programs intact. If you feel
that you're getting by, though, I'm not sure that there is an
advantage to having the index.

You might want to give it a week or so to allow the current worm
crisis to abate, then repost your question with Kelly's name in the
subject header. She's one of the most knowledgeable people here. Right
now the real experts are all typing madly to keep up with the flood of
posts of "hey my computer keeps shutting down".

(You did put up the XP firewall, right?)