Spontaneous reboot

[JoAnn]

Any help on the following situation would be great!!

Periodically (with increasing frequency, now about once a
day), my Compaq Presario 700Z (running XP) spontaneously
reboots. It doesn't go through the normal shut-down
procedure, it's just GONE with absolutely no warning,
then reboots itself.

Any ideas?

Thanks,
JoAnn Keller

[Ron Martell]

"JoAnn" > wrote:

>Any help on the following situation would be great!!
>
>Periodically (with increasing frequency, now about once a
>day), my Compaq Presario 700Z (running XP) spontaneously
>reboots. It doesn't go through the normal shut-down
>procedure, it's just GONE with absolutely no warning,
>then reboots itself.
>
>Any ideas?
>

1. Right-click on My Computer and select Manage.
Expand the Event Viewer category and browse through each of the three
sub-categories looking for red-flagged error records whose date and
time stamps correspond to your spontaneous reboots.
Double click on an error record to see the details of that error.
Post the error record details back here if you need further advice or
assistance.

2. Open Control Panel - System - Advanced and click on the Settings
button in the Startup and Recovery (bottom) section.
In the System Failure (middle) section click on the "Automatically
Restart" checkbox to clear.
While you are there, change the Memory Dump option to either "Small
memory dump (64kb)" or "None".

That will stop the spontaneous reboots. However they may be replaced
by a "Blue Screen Of Death" STOP error message which leaves the
computer locked up. The contents of the STOP message will be a clue
as to the cause of the problem. Post that information back here.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."

[JoAnn]

The replies were very helpful.

Here is the information from one of the reboots:

The COM+ Event System detected a bad return code during
its internal processing. HRESULT was 800706BA from line
44 of d:\nt\com\com1x\src\events\tier1
\eventsystemobj.cpp. Please contact Microsoft Product
Support Services to report this error.

Any ideas?

Thanks so much,
JoAnn

>-----Original Message-----
>"JoAnn" > wrote:
>
>>Any help on the following situation would be great!!
>>
>>Periodically (with increasing frequency, now about once
a
>>day), my Compaq Presario 700Z (running XP)
spontaneously
>>reboots. It doesn't go through the normal shut-down
>>procedure, it's just GONE with absolutely no warning,
>>then reboots itself.
>>
>>Any ideas?
>>
>
>1. Right-click on My Computer and select Manage.
>Expand the Event Viewer category and browse through each
of the three
>sub-categories looking for red-flagged error records
whose date and
>time stamps correspond to your spontaneous reboots.
>Double click on an error record to see the details of
that error.
>Post the error record details back here if you need
further advice or
>assistance.
>
>2. Open Control Panel - System - Advanced and click on
the Settings
>button in the Startup and Recovery (bottom) section.
>In the System Failure (middle) section click on
the "Automatically
>Restart" checkbox to clear.
>While you are there, change the Memory Dump option to
either "Small
>memory dump (64kb)" or "None".
>
>That will stop the spontaneous reboots. However they
may be replaced
>by a "Blue Screen Of Death" STOP error message which
leaves the
>computer locked up. The contents of the STOP message
will be a clue
>as to the cause of the problem. Post that information
back here.
>
>Good luck
>
>
>Ron Martell Duncan B.C. Canada
>--
>Microsoft MVP
>On-Line Help Computer Service
>http://onlinehelp.bc.ca
>
>"The reason computer chips are so small is computers
don't eat much."
>.
>