printer goes missing

[Todd[_4_]]

Hi All,

I have a customer with a win 7 home laptop. She
also have an HP psc something-or-other attached to
the Ethernet. Works great while I am there. But, twice
now after I have left, there is not sign of the printer
on her system. I have to reinstall it and it comes right
back. It is as if something had surgically removed the
thing. It is just gone. I have powered off the laptop
and restarted it to try to duplicate the problem, but
the printer stays and works fine while I am there.

My first instinct was that some human had removed the
thing thinking they were "cleaning up" the system. But
the owner and her children both claim ignorance. They
are honor folks too. One of the children does take
the laptop to school with him, meaning he removes it
from the home network. The laptop never goes out of
his sight at school.

I have seen things disable or interfere with printers,
but never seen anything that removes printers. What in
the world? Has anyone else come across this problem?

Idea: being that Windows 7 is such a horrible (good
only compared to Vista) operating system, would the
constant crashing and rebooting with that handy recovery
routine be removing the printer? If so, is there any way
to lock the printer into the recovery routine?

Many thanks,
-T

[Char Jackson]

On Sat, 12 Feb 2011 16:04:53 -0800, Todd > wrote:

>Hi All,
>
>I have a customer with a win 7 home laptop. She
>also have an HP psc something-or-other attached to
>the Ethernet. Works great while I am there. But, twice
>now after I have left, there is not sign of the printer
>on her system. I have to reinstall it and it comes right
>back. It is as if something had surgically removed the
>thing. It is just gone. I have powered off the laptop
>and restarted it to try to duplicate the problem, but
>the printer stays and works fine while I am there.
>
>My first instinct was that some human had removed the
>thing thinking they were "cleaning up" the system. But
>the owner and her children both claim ignorance. They
>are honor folks too. One of the children does take
>the laptop to school with him, meaning he removes it
>from the home network. The laptop never goes out of
>his sight at school.
>
>I have seen things disable or interfere with printers,
>but never seen anything that removes printers. What in
>the world? Has anyone else come across this problem?
>
>Idea: being that Windows 7 is such a horrible (good
>only compared to Vista) operating system, would the
>constant crashing and rebooting with that handy recovery
>routine be removing the printer? If so, is there any way
>to lock the printer into the recovery routine?

I can't tell if you're asking a serious question or not.

If you're doing some kind of recovery it's likely that you're
recovering to a point where the printer has not yet been installed. So
step one is to diagnose and repair the condition that's causing the
system to crash.

While most people who are used to using Windows XP or earlier versions
might agree that Windows 7 is different, not too many would agree that
it's worse or less stable than previous versions.

--

Char Jackson

[Todd[_4_]]

On 02/12/2011 04:40 PM, Char Jackson wrote:
> On Sat, 12 Feb 2011 16:04:53 -0800, > wrote:
>
>> Hi All,
>>
>> I have a customer with a win 7 home laptop. She
>> also have an HP psc something-or-other attached to
>> the Ethernet. Works great while I am there. But, twice
>> now after I have left, there is not sign of the printer
>> on her system. I have to reinstall it and it comes right
>> back. It is as if something had surgically removed the
>> thing. It is just gone. I have powered off the laptop
>> and restarted it to try to duplicate the problem, but
>> the printer stays and works fine while I am there.
>>
>> My first instinct was that some human had removed the
>> thing thinking they were "cleaning up" the system. But
>> the owner and her children both claim ignorance. They
>> are honor folks too. One of the children does take
>> the laptop to school with him, meaning he removes it
>>from the home network. The laptop never goes out of
>> his sight at school.
>>
>> I have seen things disable or interfere with printers,
>> but never seen anything that removes printers. What in
>> the world? Has anyone else come across this problem?
>>
>> Idea: being that Windows 7 is such a horrible (good
>> only compared to Vista) operating system, would the
>> constant crashing and rebooting with that handy recovery
>> routine be removing the printer? If so, is there any way
>> to lock the printer into the recovery routine?
>
> I can't tell if you're asking a serious question or not.

Actually, I am. Do you know any way to lock the printer
into the recovery routine? Can I set a point for recovery
that was after the printer was installed?

>
> If you're doing some kind of recovery it's likely that you're
> recovering to a point where the printer has not yet been installed. So
> step one is to diagnose and repair the condition that's causing the
> system to crash.

As a consultant, I see a lot of different stuff. When I come
across W7 or Vista, especially Vista, my blood runs cold.
This is bad software. Sorry, I do not mean to offend, especially
if you work for M$. This is my experience. Last Thursday I
worked on 5 XP computers and one w7 computer. It was a nice
job. The only computer that crashed on me was guess who.
This is very, very common.

The condition that is causing the system to crash is a
bad OS. Vista/7 just does that. I will see if her model
number as an upgrade (doesn't work to works is an upgrade)
to XP Pro. She will also appreciate the doubling of her
speed. Maybe Intel has an updated chipset driver for her
i3. One of the main causes of her crashing is copying data
from a USB stick, but it is not confined to that. I think
it has to do with the position of the moon overhead.

>
> While most people who are used to using Windows XP or earlier versions
> might agree that Windows 7 is different, not too many would agree that
> it's worse or less stable than previous versions.

I am glad it works for you. Similarly, I worked all
day last week on a Think Pad Edge i5 with W7 on it and it did
not crash once. I was pleasantly surprised. I hate when I
can not make things work well for my customers. W7 is just
crap. M$ had a pretty good OS with XP after SP3. Why they
ditched XP instead of improving it defies comprehension.

-T

[Todd[_4_]]

On 02/12/2011 05:08 PM, Todd wrote:
>>> If so, is there any way
>>> to lock the printer into the recovery routine?
>>
>> I can't tell if you're asking a serious question or not.
>
> Actually, I am. Do you know any way to lock the printer
> into the recovery routine? Can I set a point for recovery
> that was after the printer was installed?

Mainly, I am asking if the utility in "System Protection"
to create a restore point will lock the printer into
the system when W7 goes through its automatic recovery
when it reboots after a crash.

[Char Jackson]

On Sat, 12 Feb 2011 17:08:40 -0800, Todd > wrote:

>On 02/12/2011 04:40 PM, Char Jackson wrote:

>The condition that is causing the system to crash is a
>bad OS. Vista/7 just does that. ... This is very, very common.

No, it doesn't, and no, it's not. You'll have to do more and better
troubleshooting.

I wouldn't worry too much about the printer. Troubleshoot and repair
whatever is causing the system to crash and the printer issue should
resolve itself.

--

Char Jackson

[Todd[_4_]]

On 02/12/2011 05:38 PM, Char Jackson wrote:
> On Sat, 12 Feb 2011 17:08:40 -0800, > wrote:
>
>> On 02/12/2011 04:40 PM, Char Jackson wrote:
>
>> The condition that is causing the system to crash is a
>> bad OS. Vista/7 just does that. ... This is very, very common.
>
> No, it doesn't, and no, it's not. You'll have to do more and better
> troubleshooting.
>
> I wouldn't worry too much about the printer. Troubleshoot and repair
> whatever is causing the system to crash and the printer issue should
> resolve itself.
>

Do you have any suggestions? W7 crashed a lot and everywhere. Do
you have suggestions as to how to stabilize it other than removing it,
which I really, really do not want to have to do?

By the way, *Brand New* out the box, this laptop crashed four times
on me in three hours. Did not think much of it as this is typical
behavior for W7.

Any tips would be greatly appreciated, especially in troubleshooting
random crashes.

Many thanks,
-T

[Char Jackson]

On Sat, 12 Feb 2011 17:43:47 -0800, Todd > wrote:

>On 02/12/2011 05:38 PM, Char Jackson wrote:
>> On Sat, 12 Feb 2011 17:08:40 -0800, > wrote:
>>
>>> On 02/12/2011 04:40 PM, Char Jackson wrote:
>>
>>> The condition that is causing the system to crash is a
>>> bad OS. Vista/7 just does that. ... This is very, very common.
>>
>> No, it doesn't, and no, it's not. You'll have to do more and better
>> troubleshooting.
>>
>> I wouldn't worry too much about the printer. Troubleshoot and repair
>> whatever is causing the system to crash and the printer issue should
>> resolve itself.
>>
>
>Do you have any suggestions? W7 crashed a lot and everywhere. Do
>you have suggestions as to how to stabilize it other than removing it,
>which I really, really do not want to have to do?

What is it doing? What do you see? What's happening just before the
crash? Which apps are running? "Crash" can mean a lot of things to
different people. Do you get error messages on screen? Errors in the
Event Viewer? Does the system simply shut off? Have you done anything
to rule out hardware issues?

I had a 3-week-old Samsung laptop in the shop a few weeks ago that
would simply shut off by itself. As a quick check to determine whether
it was hardware or software, I booted from a live Linux CD and the
same thing happened. It was obviously hardware - the CPU heat sink had
come loose and was repaired under warranty.

--

Char Jackson

[Gene E. Bloch[_2_]]

On Sat, 12 Feb 2011 17:08:40 -0800, Todd wrote:

>> I can't tell if you're asking a serious question or not.
>
> Actually, I am. Do you know any way to lock the printer
> into the recovery routine? Can I set a point for recovery
> that was after the printer was installed?

You can set a recovery point any time you want, if you mean a System
Restore point.

Click on the start orb and type restore. Select System Restore from the
list that appears and proceed.

Later you can select that point to restore to if it doesn't get lost or
corrupted. The printer driver will be restored along with other system
and driver stuff.

--
Gene E. Bloch (Stumbling Bloch)

[Todd[_4_]]

On 02/14/2011 02:53 PM, Gene E. Bloch wrote:
> On Sat, 12 Feb 2011 17:08:40 -0800, Todd wrote:
>
>>> I can't tell if you're asking a serious question or not.
>>
>> Actually, I am. Do you know any way to lock the printer
>> into the recovery routine? Can I set a point for recovery
>> that was after the printer was installed?
>
> You can set a recovery point any time you want, if you mean a System
> Restore point.
>
> Click on the start orb and type restore. Select System Restore from the
> list that appears and proceed.
>
> Later you can select that point to restore to if it doesn't get lost or
> corrupted. The printer driver will be restored along with other system
> and driver stuff.
>

Hi Gene,

I did not put enough in the quote to let you know what I was
after.

I was not asking how to do a manual restore. I was asking
how to lock the printer into the automatic recovery routine
that goes off when you reboot after a crash.

-T

[Todd[_4_]]

On 02/15/2011 10:31 AM, Todd wrote:
> On 02/14/2011 02:53 PM, Gene E. Bloch wrote:
>> On Sat, 12 Feb 2011 17:08:40 -0800, Todd wrote:
>>
>>>> I can't tell if you're asking a serious question or not.
>>>
>>> Actually, I am. Do you know any way to lock the printer
>>> into the recovery routine? Can I set a point for recovery
>>> that was after the printer was installed?
>>
>> You can set a recovery point any time you want, if you mean a System
>> Restore point.
>>
>> Click on the start orb and type restore. Select System Restore from the
>> list that appears and proceed.
>>
>> Later you can select that point to restore to if it doesn't get lost or
>> corrupted. The printer driver will be restored along with other system
>> and driver stuff.
>>
>
> Hi Gene,
>
> I did not put enough in the quote to let you know what I was
> after.
>
> I was not asking how to do a manual restore. I was asking
> how to lock the printer into the automatic recovery routine
> that goes off when you reboot after a crash.
>
> -T

The latest on this is that I went out to the customer site again
yesterday and reinstalled her printer again. Then I did two
restore points. Now we wait for it to crash and see what
the automatic recovery routine does with the printer.

-T

[Char Jackson]

On Tue, 15 Feb 2011 10:42:35 -0800, Todd > wrote:

>On 02/15/2011 10:31 AM, Todd wrote:
>> On 02/14/2011 02:53 PM, Gene E. Bloch wrote:
>>> On Sat, 12 Feb 2011 17:08:40 -0800, Todd wrote:
>>>
>>>>> I can't tell if you're asking a serious question or not.
>>>>
>>>> Actually, I am. Do you know any way to lock the printer
>>>> into the recovery routine? Can I set a point for recovery
>>>> that was after the printer was installed?
>>>
>>> You can set a recovery point any time you want, if you mean a System
>>> Restore point.
>>>
>>> Click on the start orb and type restore. Select System Restore from the
>>> list that appears and proceed.
>>>
>>> Later you can select that point to restore to if it doesn't get lost or
>>> corrupted. The printer driver will be restored along with other system
>>> and driver stuff.
>>>
>>
>> Hi Gene,
>>
>> I did not put enough in the quote to let you know what I was
>> after.
>>
>> I was not asking how to do a manual restore. I was asking
>> how to lock the printer into the automatic recovery routine
>> that goes off when you reboot after a crash.
>>
>> -T
>
>The latest on this is that I went out to the customer site again
>yesterday and reinstalled her printer again. Then I did two
>restore points. Now we wait for it to crash and see what
>the automatic recovery routine does with the printer.
>
>-T

You're still taking a different approach than I would have taken. I
would focus first on resolving the issues that are causing the
crashes. That's the real problem here.

Also, I didn't see any follow-up to my last post where I asked a bunch
of questions related to the crashes in order to try to pin down the
cause. Unless you fix that, you'll be making repeated visits to that
customer until eventually they call someone else.

--

Char Jackson

[Gene E. Bloch[_2_]]

On Tue, 15 Feb 2011 10:31:07 -0800, Todd wrote:

> On 02/14/2011 02:53 PM, Gene E. Bloch wrote:
>> On Sat, 12 Feb 2011 17:08:40 -0800, Todd wrote:
>>
>>>> I can't tell if you're asking a serious question or not.
>>>
>>> Actually, I am. Do you know any way to lock the printer
>>> into the recovery routine? Can I set a point for recovery
>>> that was after the printer was installed?
>>
>> You can set a recovery point any time you want, if you mean a System
>> Restore point.
>>
>> Click on the start orb and type restore. Select System Restore from the
>> list that appears and proceed.
>>
>> Later you can select that point to restore to if it doesn't get lost or
>> corrupted. The printer driver will be restored along with other system
>> and driver stuff.
>>
>
> Hi Gene,
>
> I did not put enough in the quote to let you know what I was
> after.
>
> I was not asking how to do a manual restore. I was asking
> how to lock the printer into the automatic recovery routine
> that goes off when you reboot after a crash.
>
> -T

And how many times did you talk about the fact that you had restore
points which didn't restore the printer?

Now I've come to be sorry I tried to help you.

--
Gene E. Bloch (Stumbling Bloch)

[Todd[_4_]]

On 02/15/2011 12:21 PM, Gene E. Bloch wrote:
> On Tue, 15 Feb 2011 10:31:07 -0800, Todd wrote:
>
>> On 02/14/2011 02:53 PM, Gene E. Bloch wrote:
>>> On Sat, 12 Feb 2011 17:08:40 -0800, Todd wrote:
>>>
>>>>> I can't tell if you're asking a serious question or not.
>>>>
>>>> Actually, I am. Do you know any way to lock the printer
>>>> into the recovery routine? Can I set a point for recovery
>>>> that was after the printer was installed?
>>>
>>> You can set a recovery point any time you want, if you mean a System
>>> Restore point.
>>>
>>> Click on the start orb and type restore. Select System Restore from the
>>> list that appears and proceed.
>>>
>>> Later you can select that point to restore to if it doesn't get lost or
>>> corrupted. The printer driver will be restored along with other system
>>> and driver stuff.
>>>
>>
>> Hi Gene,
>>
>> I did not put enough in the quote to let you know what I was
>> after.
>>
>> I was not asking how to do a manual restore. I was asking
>> how to lock the printer into the automatic recovery routine
>> that goes off when you reboot after a crash.
>>
>> -T
>
> And how many times did you talk about the fact that you had restore
> points which didn't restore the printer?
>
> Now I've come to be sorry I tried to help you.
>

Hi Gene,

Somehow I have offended you. I though I made it clear that I
had not put enough information in the quote for you to have
made a proper answer. Perhaps I was also not clear on
that point as well. Sorry for the offense. I do appreciate
your help.

-T

[Todd[_4_]]

On 02/15/2011 11:17 AM, Char Jackson wrote:
> You're still taking a different approach than I would have taken. I
> would focus first on resolving the issues that are causing the
> crashes. That's the real problem here.

Cause of crashed = W7. This is normal and expected. I determined
that it was not hardware related. (Love Linux Live CD's!)

I am Windows 7
I am the blue screen of death
No one hears your screams


> Also, I didn't see any follow-up to my last post where I asked a bunch
> of questions related to the crashes in order to try to pin down the
> cause. Unless you fix that, you'll be making repeated visits to that
> customer until eventually they call someone else.

Nothing I could find to fix. Either I lock the printer into
the automatic recover point or ... I have things in hand.

[Gene E. Bloch[_2_]]

On Tue, 15 Feb 2011 12:29:37 -0800, Todd wrote:

> On 02/15/2011 12:21 PM, Gene E. Bloch wrote:
>> On Tue, 15 Feb 2011 10:31:07 -0800, Todd wrote:
>>
>>> On 02/14/2011 02:53 PM, Gene E. Bloch wrote:
>>>> On Sat, 12 Feb 2011 17:08:40 -0800, Todd wrote:
>>>>
>>>>>> I can't tell if you're asking a serious question or not.
>>>>>
>>>>> Actually, I am. Do you know any way to lock the printer
>>>>> into the recovery routine? Can I set a point for recovery
>>>>> that was after the printer was installed?
>>>>
>>>> You can set a recovery point any time you want, if you mean a System
>>>> Restore point.
>>>>
>>>> Click on the start orb and type restore. Select System Restore from the
>>>> list that appears and proceed.
>>>>
>>>> Later you can select that point to restore to if it doesn't get lost or
>>>> corrupted. The printer driver will be restored along with other system
>>>> and driver stuff.
>>>>
>>>
>>> Hi Gene,
>>>
>>> I did not put enough in the quote to let you know what I was
>>> after.
>>>
>>> I was not asking how to do a manual restore. I was asking
>>> how to lock the printer into the automatic recovery routine
>>> that goes off when you reboot after a crash.
>>>
>>> -T
>>
>> And how many times did you talk about the fact that you had restore
>> points which didn't restore the printer?
>>
>> Now I've come to be sorry I tried to help you.
>>
>
> Hi Gene,
>
> Somehow I have offended you. I though I made it clear that I
> had not put enough information in the quote for you to have
> made a proper answer. Perhaps I was also not clear on
> that point as well. Sorry for the offense. I do appreciate
> your help.
>
> -T

OK, I'm sorry that I misread or misinterpreted your post. I will now
calm down. Or at least as calm as I can get :-)

--
Gene E. Bloch (Stumbling Bloch)

[Todd[_4_]]

On 02/15/2011 12:43 PM, Gene E. Bloch wrote:
>> Hi Gene,
>> >
>> > Somehow I have offended you. I though I made it clear that I
>> > had not put enough information in the quote for you to have
>> > made a proper answer. Perhaps I was also not clear on
>> > that point as well. Sorry for the offense. I do appreciate
>> > your help.
>> >
>> > -T
> OK, I'm sorry that I misread or misinterpreted your post. I will now
> calm down. Or at least as calm as I can get:-)

No problem. I am not the world's best writer. By the what
you did write was another question I had to research net office
day. I know how to do the restore, except I always forget and
have to look it up. So, you saved me the trouble and I will
wrote down your instruction for my keepers reference file
(I write down everything I fix and keep it and a stick I carry
with me.)

So, you answer questions in advance to them being asked.
I wish I got so lucky when I answered the wrong question.
Not that I ever do. Never. Perhaps. :-)

-T

[Gene E. Bloch[_2_]]

On Tue, 15 Feb 2011 13:00:25 -0800, Todd wrote:

> On 02/15/2011 12:43 PM, Gene E. Bloch wrote:
>>> Hi Gene,
>>> >
>>> > Somehow I have offended you. I though I made it clear that I
>>> > had not put enough information in the quote for you to have
>>> > made a proper answer. Perhaps I was also not clear on
>>> > that point as well. Sorry for the offense. I do appreciate
>>> > your help.
>>> >
>>> > -T
>> OK, I'm sorry that I misread or misinterpreted your post. I will now
>> calm down. Or at least as calm as I can get:-)
>
> No problem. I am not the world's best writer. By the what
> you did write was another question I had to research net office
> day. I know how to do the restore, except I always forget and
> have to look it up. So, you saved me the trouble and I will
> wrote down your instruction for my keepers reference file
> (I write down everything I fix and keep it and a stick I carry
> with me.)
>
> So, you answer questions in advance to them being asked.
> I wish I got so lucky when I answered the wrong question.
> Not that I ever do. Never. Perhaps. :-)
>
> -T

I have used several sticky-note programs to put digital Post-It notes on
my desktop, because I also keep forgetting some useful things.

I'm currently using PNotes, http://pnotes.sourceforge.net/ (free).

--
Gene E. Bloch (Stumbling Bloch)

[Char Jackson]

On Tue, 15 Feb 2011 12:34:07 -0800, Todd > wrote:

>On 02/15/2011 11:17 AM, Char Jackson wrote:
>> You're still taking a different approach than I would have taken. I
>> would focus first on resolving the issues that are causing the
>> crashes. That's the real problem here.
>
>Cause of crashed = W7. This is normal and expected. I determined
>that it was not hardware related. (Love Linux Live CD's!)

I completely disagree that Win 7 is the cause of the crashes. I'm very
confident that if you took a poll you'd see that an overwhelming
majority of users would tell you that Win 7 is more stable than
previous versions of Windows. What you have there is an anomaly, and
rather than fix it, you've decided to pretend it's normal. Well, it's
not normal.

If you can't fix it yourself, feel free to give us some relevant
information and some folks here will undoubtedly try to help you out.
I tried to get that dialog started, but you weren't interested. All
recent versions of Windows are pretty darn good at telling why they've
crashed, if you care to look.

>> Also, I didn't see any follow-up to my last post where I asked a bunch
>> of questions related to the crashes in order to try to pin down the
>> cause. Unless you fix that, you'll be making repeated visits to that
>> customer until eventually they call someone else.
>
>Nothing I could find to fix. Either I lock the printer into
>the automatic recover point or ... I have things in hand.

Your client needs to find a new tech.

--

Char Jackson

[Todd[_4_]]

On 02/15/2011 03:28 PM, Char Jackson wrote:
> On Tue, 15 Feb 2011 12:34:07 -0800, > wrote:
>
>> On 02/15/2011 11:17 AM, Char Jackson wrote:
>>> You're still taking a different approach than I would have taken. I
>>> would focus first on resolving the issues that are causing the
>>> crashes. That's the real problem here.
>>
>> Cause of crashed = W7. This is normal and expected. I determined
>> that it was not hardware related. (Love Linux Live CD's!)
>
> I completely disagree that Win 7 is the cause of the crashes.

You don't see much of these things do you?

> I'm very
> confident that if you took a poll you'd see that an overwhelming
> majority of users would tell you that Win 7 is more stable than
> previous versions of Windows.

Make sure they don't tear your eyes out during the process.

> What you have there is an anomaly, and
> rather than fix it, you've decided to pretend it's normal. Well, it's
> not normal.
>
> If you can't fix it yourself, feel free to give us some relevant
> information and some folks here will undoubtedly try to help you out.
> I tried to get that dialog started, but you weren't interested. All
> recent versions of Windows are pretty darn good at telling why they've
> crashed, if you care to look.

Works fine with a live CD

>>> Also, I didn't see any follow-up to my last post where I asked a bunch
>>> of questions related to the crashes in order to try to pin down the
>>> cause. Unless you fix that, you'll be making repeated visits to that
>>> customer until eventually they call someone else.
>>
>> Nothing I could find to fix. Either I lock the printer into
>> the automatic recover point or ... I have things in hand.
>
> Your client needs to find a new tech.
>

Char: I see this crap all the time. Day after day after day. I have
corporate accounts that won't use Vista/7 as their home computers
are Vista/7. And guess what? They do not want to introduce that
kind of instability into their businesses. Vista/7 is just crap.

And my customers like me just fine. A lot of it has to do with me
just being honest about things. I will not lie to them to defend
the honor of the convicted criminal on two contents. You should
do the same. Good grief. M$ has a huge marketing department
dedicated to lying their asses off. Remember when Vista was
the most tested and most compatible operating system ever? Don't
give them any (more) help.

-T

[Todd[_4_]]

On 02/15/2011 01:43 PM, Gene E. Bloch wrote:
> On Tue, 15 Feb 2011 13:00:25 -0800, Todd wrote:
>
>> On 02/15/2011 12:43 PM, Gene E. Bloch wrote:
>> So, you answer questions in advance to them being asked.
>> I wish I got so lucky when I answered the wrong question.
>> Not that I ever do. Never. Perhaps. :-)
>>
>> -T
>
> I have used several sticky-note programs to put digital Post-It notes on
> my desktop, because I also keep forgetting some useful things.
>
> I'm currently using PNotes, http://pnotes.sourceforge.net/ (free).
>

Great tip. Thank you!

-T

[Char Jackson]

On Wed, 16 Feb 2011 10:10:18 -0800, Todd > wrote:

>On 02/15/2011 03:28 PM, Char Jackson wrote:
>>
>> Your client needs to find a new tech.
>>
>
>Char: I see this crap all the time. Day after day after day. I have
>corporate accounts that won't use Vista/7 as their home computers
>are Vista/7. And guess what? They do not want to introduce that
>kind of instability into their businesses. Vista/7 is just crap.
>
>And my customers like me just fine.

Great, but your wacky attitude puts you at great risk of losing their
business if they discover the truth. I've gotten a lot of my business
from people and small companies who had gone to another service first
and were told 'that's just the way it is'. Well, that's not just the
way it is, not by a long shot. Just because you refuse to fix the
problems doesn't mean the rest of us are incapable.

>A lot of it has to do with me just being honest about things.

Good words, but the rest of your story tells just the opposite. I
don't want to tell you how to run your business, but a good first step
is to be honest about what you can and can't fix. Don't lie to your
customers and tell them Windows 7 is crap. Unless you're confident
that you're their only source of information, they may just wise up
one day and realize you've been lying to them. I've picked up some of
my best customers that way.

--

Char Jackson

[Lee Waun]

"Todd" > wrote in message
...
> On 02/15/2011 03:28 PM, Char Jackson wrote:
>> On Tue, 15 Feb 2011 12:34:07 -0800, > wrote:
>>
>>> On 02/15/2011 11:17 AM, Char Jackson wrote:
>>>> You're still taking a different approach than I would have taken. I
>>>> would focus first on resolving the issues that are causing the
>>>> crashes. That's the real problem here.
>>>
>>> Cause of crashed = W7. This is normal and expected. I determined
>>> that it was not hardware related. (Love Linux Live CD's!)
>>
>> I completely disagree that Win 7 is the cause of the crashes.
>
> You don't see much of these things do you?
>
>> I'm very
>> confident that if you took a poll you'd see that an overwhelming
>> majority of users would tell you that Win 7 is more stable than
>> previous versions of Windows.
>
> Make sure they don't tear your eyes out during the process.
>
>> What you have there is an anomaly, and
>> rather than fix it, you've decided to pretend it's normal. Well, it's
>> not normal.
>>
>> If you can't fix it yourself, feel free to give us some relevant
>> information and some folks here will undoubtedly try to help you out.
>> I tried to get that dialog started, but you weren't interested. All
>> recent versions of Windows are pretty darn good at telling why they've
>> crashed, if you care to look.
>
> Works fine with a live CD
>
>>>> Also, I didn't see any follow-up to my last post where I asked a bunch
>>>> of questions related to the crashes in order to try to pin down the
>>>> cause. Unless you fix that, you'll be making repeated visits to that
>>>> customer until eventually they call someone else.
>>>
>>> Nothing I could find to fix. Either I lock the printer into
>>> the automatic recover point or ... I have things in hand.
>>
>> Your client needs to find a new tech.
>>
>
> Char: I see this crap all the time. Day after day after day. I have
> corporate accounts that won't use Vista/7 as their home computers
> are Vista/7. And guess what? They do not want to introduce that
> kind of instability into their businesses. Vista/7 is just crap.
>
> And my customers like me just fine. A lot of it has to do with me
> just being honest about things. I will not lie to them to defend
> the honor of the convicted criminal on two contents. You should
> do the same. Good grief. M$ has a huge marketing department
> dedicated to lying their asses off. Remember when Vista was
> the most tested and most compatible operating system ever? Don't
> give them any (more) help.
>
> -T

This machine I am typing on is a win7 machine that has never crashed once
the year I have had it. My gaming system is win 7 64 bit and it also has
never crashed in almost 2 years.

You are just a troll. You are just doing an impression of Valorie.

PLONK!!!




>