Help w/ Generic Host Process for Win32 Services (RPC) Error

[Mack]

Hi All,
I have a Toshiba Satellite laptop running Windows XP Professional which was
working fine until the following started to happen:
Every time I run the computer while connected to my cable modem, I get the
following error message and another box appears with a clock counting down
from a minute to zero to shutdown the system. The Box asks me to save my
files because the system will shutdown in a minute. After the minute is
over, the system restarts and the following happens again in a few minutes.

Here is the Error Message:

Generic Host Process for Win32 Services
Generic Host Process for Win32 Services encountered a problem and needed to
close.
This error occurred on 8/11/2003 at 8:01:32 PM.
Please tell Microsoft about this problem.

Here is the Details of the Error Message:
Error signature
szAppName: svchost.exe szAppVer: 5.1.2600.0 szModName: unknown
szModVer: 0.0.0.0 offset: 00000000

Error Report Contents
The following files will be included in the error report:
C:\DOCUME~1\Student\LOCALS~1\Temp\WER3.tmp.dir00\s vchost.exe.mdmp
C:\DOCUME~1\Student\LOCALS~1\Temp\WER3.tmp.dir00\a ppcompat.txt

I clicked "Send Error Report" once and get nothing back. Now, I don't know
what to do or how to fix this problem. I appreciate any help to solve this
problem.

Thank you for your much needed help.

Mack.

P.S. If possible, please e-mail me at

[Chris Lanier]

Thanks for looking around alittle ;)

MS03-026: Buffer Overrun in RPC Interface May Allow Code Execution
http://support.microsoft.com/?kbid=823980

Enable the windows XP Firewall
https://www.microsoft.com/technet/treeview/default.asp?url=/technet/prodtechnol/winxppro/proddocs/hnw_enable_firewall.asp

More info about the worm:
http://securityresponse.symantec.com/avcenter/venc/data/w32.blaster.worm.html

"Mack" > wrote in message
...
> Hi All,
> I have a Toshiba Satellite laptop running Windows XP Professional which
was
> working fine until the following started to happen:
> Every time I run the computer while connected to my cable modem, I get the
> following error message and another box appears with a clock counting down
> from a minute to zero to shutdown the system. The Box asks me to save my
> files because the system will shutdown in a minute. After the minute is
> over, the system restarts and the following happens again in a few
minutes.
>
> Here is the Error Message:
>
> Generic Host Process for Win32 Services
> Generic Host Process for Win32 Services encountered a problem and needed
to
> close.
> This error occurred on 8/11/2003 at 8:01:32 PM.
> Please tell Microsoft about this problem.
>
> Here is the Details of the Error Message:
> Error signature
> szAppName: svchost.exe szAppVer: 5.1.2600.0 szModName: unknown
> szModVer: 0.0.0.0 offset: 00000000
>
> Error Report Contents
> The following files will be included in the error report:
> C:\DOCUME~1\Student\LOCALS~1\Temp\WER3.tmp.dir00\s vchost.exe.mdmp
> C:\DOCUME~1\Student\LOCALS~1\Temp\WER3.tmp.dir00\a ppcompat.txt
>
> I clicked "Send Error Report" once and get nothing back. Now, I don't know
> what to do or how to fix this problem. I appreciate any help to solve this
> problem.
>
> Thank you for your much needed help.
>
> Mack.
>
> P.S. If possible, please e-mail me at
>
>

[Jupiter Jones [MVP]]

Mack;
DISCONNECT the subject computer from any network IMMEDIATELY.
VERY IMPORTANT to repair, closing ports is NOT enough.
Download the patch from the Windows Catalog.
http://support.microsoft.com/?kbid=323166
You want: 823980

This is the IMPORTANT fix by Ron Martell:
http://www.bigblackglasses.com/Article.aspx?Article=342

After this is resolved prevent similar occurrances by installing ALL
Critical Updates from Windows Update.
Keep antivirus up to date and run at least weekly.
Instasll or enable a firewall.

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
http://dts-l.org/index.html


"Mack" > wrote in message
...
> Hi All,
> I have a Toshiba Satellite laptop running Windows XP Professional
which was
> working fine until the following started to happen:
> Every time I run the computer while connected to my cable modem, I
get the
> following error message and another box appears with a clock
counting down
> from a minute to zero to shutdown the system. The Box asks me to
save my
> files because the system will shutdown in a minute. After the minute
is
> over, the system restarts and the following happens again in a few
minutes.
>
> Here is the Error Message:
>
> Generic Host Process for Win32 Services
> Generic Host Process for Win32 Services encountered a problem and
needed to
> close.
> This error occurred on 8/11/2003 at 8:01:32 PM.
> Please tell Microsoft about this problem.
>
> Here is the Details of the Error Message:
> Error signature
> szAppName: svchost.exe szAppVer: 5.1.2600.0 szModName: unknown
> szModVer: 0.0.0.0 offset: 00000000
>
> Error Report Contents
> The following files will be included in the error report:
> C:\DOCUME~1\Student\LOCALS~1\Temp\WER3.tmp.dir00\s vchost.exe.mdmp
> C:\DOCUME~1\Student\LOCALS~1\Temp\WER3.tmp.dir00\a ppcompat.txt
>
> I clicked "Send Error Report" once and get nothing back. Now, I
don't know
> what to do or how to fix this problem. I appreciate any help to
solve this
> problem.
>
> Thank you for your much needed help.
>
> Mack.
>
> P.S. If possible, please e-mail me at
>
>