Same Internet connection works for XP but not Win7.

[micky[_2_]]

How is it that a FIOS fiber opitic router works for my XP laptop but not
for a friends Win7 laptop, at the same time?


A friend asked me over because his laptop was crashing.

He didn't remember the exact errors but they had something to do with
Norton and Chrome.

To make a long story short, he is a paid subscriber to Norton and ended
up calling Norton Help, and spending it must have been an hour on the
phone with them. During that time, they installed their remote control
software on his computer and they controlled it. They said his Norton
360 had to be updated -- why this hadn't happened automatically, or at
least with his assent, I didn't learn. They uninstalled his current
version, restarted windows, installed the new version, and may have
restarted windows again, all using his laptop's internet connection. Of
course, because there is no other way to do it.

Then it was time to put the 25** character registration code, there was
no internet connection. He could no longer use Firefox either.

Eventuaally I found the win7 screen Playing Well Together and Sharing,
or something like that. And it showed the wireless connection between
his laptop and the router (or LAN) was good. But the connection between
the router and internet has an X in the middle of the line.

I tried a few things that didnt work and alls I know is when you have no
internet to turn off the modem, in this case the Verizon FIOS router, is
that right? There is no other modem is there?

So I unplugged the power cord and the lights went out. Then after 20
seconds I plugged it back in and only got a red light. Then I noticed
the on-off switch. So I turned it off again and after a while turned
it back on. Got a red light that after a long time turned green and the
other lights took even longer to go. Long compared to a DSLmodem, which
is all I have. Is that normal?

Went upstairs and by this time, of course my XP laptop had lost the
internet connection too, but I clicked on the bubble that said so, and
clicked on the only Wifi signal my computer could find, (His newer XP
could find 4!) and in a little while, it was connected. Well sort of.
At the top of the blue box it said "Not Connected" but the text that
followed the entry for his wifi signal said "You are connected. If you
wish to disconnect, press disconnect" and there was a box at the botom
of the window called Disconnect. So I guess I was connected even
though at the top it said I wasn't. ???

More to the point, I could send email and retrieve webpages.

But I went back to my friend's Win7 and he still wasn't connected to the
net at all. Nothing that needed the net worked.

The connection between his lan and the Internet has an X in it. But
isn't that the same connection I was using with my XP computer when I
sent email, etc.?

How can it work for me and not for him?

Did Norton screw it up for him?

And how do i make it work for him, in win7?


**25 characters? Copying Windows? Why do they need so many
characters?

[mike[_10_]]

On 7/5/2015 8:01 PM, micky wrote:
> How is it that a FIOS fiber opitic router works for my XP laptop but not
> for a friends Win7 laptop, at the same time?
>
>
> A friend asked me over because his laptop was crashing.
>
> He didn't remember the exact errors but they had something to do with
> Norton and Chrome.
>
> To make a long story short, he is a paid subscriber to Norton and ended
> up calling Norton Help, and spending it must have been an hour on the
> phone with them. During that time, they installed their remote control
> software on his computer and they controlled it. They said his Norton
> 360 had to be updated -- why this hadn't happened automatically, or at
> least with his assent, I didn't learn. They uninstalled his current
> version, restarted windows, installed the new version, and may have
> restarted windows again, all using his laptop's internet connection. Of
> course, because there is no other way to do it.
>
> Then it was time to put the 25** character registration code, there was
> no internet connection. He could no longer use Firefox either.
>
> Eventuaally I found the win7 screen Playing Well Together and Sharing,
> or something like that. And it showed the wireless connection between
> his laptop and the router (or LAN) was good. But the connection between
> the router and internet has an X in the middle of the line.
>
> I tried a few things that didnt work and alls I know is when you have no
> internet to turn off the modem, in this case the Verizon FIOS router, is
> that right? There is no other modem is there?
>
> So I unplugged the power cord and the lights went out. Then after 20
> seconds I plugged it back in and only got a red light. Then I noticed
> the on-off switch. So I turned it off again and after a while turned
> it back on. Got a red light that after a long time turned green and the
> other lights took even longer to go. Long compared to a DSLmodem, which
> is all I have. Is that normal?
>
> Went upstairs and by this time, of course my XP laptop had lost the
> internet connection too, but I clicked on the bubble that said so, and
> clicked on the only Wifi signal my computer could find, (His newer XP
> could find 4!) and in a little while, it was connected. Well sort of.
> At the top of the blue box it said "Not Connected" but the text that
> followed the entry for his wifi signal said "You are connected. If you
> wish to disconnect, press disconnect" and there was a box at the botom
> of the window called Disconnect. So I guess I was connected even
> though at the top it said I wasn't. ???
>
> More to the point, I could send email and retrieve webpages.
>
> But I went back to my friend's Win7 and he still wasn't connected to the
> net at all. Nothing that needed the net worked.
>
> The connection between his lan and the Internet has an X in it. But
> isn't that the same connection I was using with my XP computer when I
> sent email, etc.?
>
> How can it work for me and not for him?
>
> Did Norton screw it up for him?
>
> And how do i make it work for him, in win7?
>
>
> **25 characters? Copying Windows? Why do they need so many
> characters?
>
At command prompt type
ipconfig /all

My fios modem is 192.168.1.1.
The assigned computer's ip address should be 192.168.1.something.
And the default gateway should be 192.168.1.1.

If the default gateway is not 192.168.1.1, you can connect locally,
but not to the web. I used this method to keep windows from updating
my media server that was only used locally.

If you cannot even connect locally to other machines, you may have
failed to connect to the modem. Could be a password issue
or an encryption issue.

If your modem is set up for the 10 series subnet, similar results,
just different base numbers.

If your ip address is 169.something, you failed to get an ip address
from the router.

No experience with norton, but a firewall can block access.

[knuttle]

On 7/6/2015 2:57 AM, mike wrote:
> On 7/5/2015 8:01 PM, micky wrote:
>> How is it that a FIOS fiber opitic router works for my XP laptop but not
>> for a friends Win7 laptop, at the same time?
>>
>>
>> A friend asked me over because his laptop was crashing.
>>
>> He didn't remember the exact errors but they had something to do with
>> Norton and Chrome.
>>
>> To make a long story short, he is a paid subscriber to Norton and ended
>> up calling Norton Help, and spending it must have been an hour on the
>> phone with them. During that time, they installed their remote control
>> software on his computer and they controlled it. They said his Norton
>> 360 had to be updated -- why this hadn't happened automatically, or at
>> least with his assent, I didn't learn. They uninstalled his current
>> version, restarted windows, installed the new version, and may have
>> restarted windows again, all using his laptop's internet connection. Of
>> course, because there is no other way to do it.
>>
>> Then it was time to put the 25** character registration code, there was
>> no internet connection. He could no longer use Firefox either.
>>
>> Eventuaally I found the win7 screen Playing Well Together and Sharing,
>> or something like that. And it showed the wireless connection between
>> his laptop and the router (or LAN) was good. But the connection between
>> the router and internet has an X in the middle of the line.
>>
>> I tried a few things that didnt work and alls I know is when you have no
>> internet to turn off the modem, in this case the Verizon FIOS router, is
>> that right? There is no other modem is there?
>>
>> So I unplugged the power cord and the lights went out. Then after 20
>> seconds I plugged it back in and only got a red light. Then I noticed
>> the on-off switch. So I turned it off again and after a while turned
>> it back on. Got a red light that after a long time turned green and the
>> other lights took even longer to go. Long compared to a DSLmodem, which
>> is all I have. Is that normal?
>>
>> Went upstairs and by this time, of course my XP laptop had lost the
>> internet connection too, but I clicked on the bubble that said so, and
>> clicked on the only Wifi signal my computer could find, (His newer XP
>> could find 4!) and in a little while, it was connected. Well sort of.
>> At the top of the blue box it said "Not Connected" but the text that
>> followed the entry for his wifi signal said "You are connected. If you
>> wish to disconnect, press disconnect" and there was a box at the botom
>> of the window called Disconnect. So I guess I was connected even
>> though at the top it said I wasn't. ???

I have had a similar experience, but since it was a year or so ago I
don't remember all of the details. I do remember I had something to do
with the fire wall. This is what I would do. First turn off both the
Windows Firewall to see if you can connect to the internet. If you get a
connect turn one off and the other on and see if you can connect.
Repeat with the other firewall. I suspect at some point you will loose
the internet connection, but at least you will know which one is causing
problems and can get with Norton with better information.

A more drastic approach would be to down load the Norton software to
completely remove Norton, do a cold restart, and try to reinstall Norton.

As I said I suspect a firewall problem. It is my understanding that it
is not good idea to run two firewalls.

[micky[_2_]]

On Sun, 05 Jul 2015 23:57:40 -0700, mike > wrote:

>On 7/5/2015 8:01 PM, micky wrote:
>> How is it that a FIOS fiber opitic router works for my XP laptop but not
>> for a friends Win7 laptop, at the same time?
>>
>>
>> A friend asked me over because his laptop was crashing.
>>
>> He didn't remember the exact errors but they had something to do with
>> Norton and Chrome.
>>
>> To make a long story short, he is a paid subscriber to Norton and ended
>> up calling Norton Help, and spending it must have been an hour on the
>> phone with them. During that time, they installed their remote control
>> software on his computer and they controlled it. They said his Norton
>> 360 had to be updated -- why this hadn't happened automatically, or at
>> least with his assent, I didn't learn. They uninstalled his current
>> version, restarted windows, installed the new version, and may have
>> restarted windows again, all using his laptop's internet connection. Of
>> course, because there is no other way to do it.
>>
>> Then it was time to put the 25** character registration code, there was
>> no internet connection. He could no longer use Firefox either.
>>
>> Eventuaally I found the win7 screen Playing Well Together and Sharing,
>> or something like that. And it showed the wireless connection between
>> his laptop and the router (or LAN) was good. But the connection between
>> the router and internet has an X in the middle of the line.
>>
>> I tried a few things that didnt work and alls I know is when you have no
>> internet to turn off the modem, in this case the Verizon FIOS router, is
>> that right? There is no other modem is there?
>>
>> So I unplugged the power cord and the lights went out. Then after 20
>> seconds I plugged it back in and only got a red light. Then I noticed
>> the on-off switch. So I turned it off again and after a while turned
>> it back on. Got a red light that after a long time turned green and the
>> other lights took even longer to go. Long compared to a DSLmodem, which
>> is all I have. Is that normal?
>>
>> Went upstairs and by this time, of course my XP laptop had lost the
>> internet connection too, but I clicked on the bubble that said so, and
>> clicked on the only Wifi signal my computer could find, (His newer XP
>> could find 4!) and in a little while, it was connected. Well sort of.
>> At the top of the blue box it said "Not Connected" but the text that
>> followed the entry for his wifi signal said "You are connected. If you
>> wish to disconnect, press disconnect" and there was a box at the botom
>> of the window called Disconnect. So I guess I was connected even
>> though at the top it said I wasn't. ???
>>
>> More to the point, I could send email and retrieve webpages.
>>
>> But I went back to my friend's Win7 and he still wasn't connected to the
>> net at all. Nothing that needed the net worked.
>>
>> The connection between his lan and the Internet has an X in it. But
>> isn't that the same connection I was using with my XP computer when I
>> sent email, etc.?
>>
>> How can it work for me and not for him?
>>
>> Did Norton screw it up for him?
>>
>> And how do i make it work for him, in win7?
>>
>>
>> **25 characters? Copying Windows? Why do they need so many
>> characters?
>>
>At command prompt type
>ipconfig /all

>My fios modem is 192.168.1.1.
>The assigned computer's ip address should be 192.168.1.something.
>And the default gateway should be 192.168.1.1.
>
>If the default gateway is not 192.168.1.1, you can connect locally,
>but not to the web. I used this method to keep windows from updating
>my media server that was only used locally.

I called him and when he calls back, we will go over this stuff.
Thanks.

>If you cannot even connect locally to other machines, you may have
>failed to connect to the modem. Could be a password issue
>or an encryption issue.
>
>If your modem is set up for the 10 series subnet, similar results,
>just different base numbers.
>
>If your ip address is 169.something, you failed to get an ip address
>from the router.

This too.

>No experience with norton, but a firewall can block access.

[micky[_2_]]

On Mon, 6 Jul 2015 08:21:29 -0400, knuttle >
wrote:

>On 7/6/2015 2:57 AM, mike wrote:
>> On 7/5/2015 8:01 PM, micky wrote:
>>> How is it that a FIOS fiber opitic router works for my XP laptop but not
>>> for a friends Win7 laptop, at the same time?
>>>
>>>....
>>> Went upstairs and by this time, of course my XP laptop had lost the
>>> internet connection too, but I clicked on the bubble that said so, and
>>> clicked on the only Wifi signal my computer could find, (His newer XP
>>> could find 4!) and in a little while, it was connected. Well sort of.
>>> At the top of the blue box it said "Not Connected" but the text that
>>> followed the entry for his wifi signal said "You are connected. If you
>>> wish to disconnect, press disconnect" and there was a box at the botom
>>> of the window called Disconnect. So I guess I was connected even
>>> though at the top it said I wasn't. ???
>
>I have had a similar experience, but since it was a year or so ago I
>don't remember all of the details. I do remember I had something to do
>with the fire wall. This is what I would do. First turn off both the
>Windows Firewall to see if you can connect to the internet. If you get a

I appreciate your reply. I would have thought the firewall is between
the computer and the router, or is that one of the two you mean?

Is there a hardware firewall in the Verison FIOS router? Is that the
other one?

>connect turn one off and the other on and see if you can connect.
>Repeat with the other firewall. I suspect at some point you will loose
>the internet connection, but at least you will know which one is causing
>problems and can get with Norton with better information.
>
>A more drastic approach would be to down load the Norton software to
>completely remove Norton, do a cold restart, and try to reinstall Norton.

That's what the Norton guy just did.
>
>As I said I suspect a firewall problem. It is my understanding that it
>is not good idea to run two firewalls.

[knuttle]

On 7/6/2015 8:49 PM, micky wrote:
> I appreciate your reply. I would have thought the firewall is between
> the computer and the router, or is that one of the two you mean?
>
> Is there a hardware firewall in the Verison FIOS router? Is that the
> other one?


I don't know if it is universal, but on all of my computers there are
two firewalls that are currently in operation.

The first is in the Router itself.

The second is on each computer.

The OS has a firewall. (I assume this is true of a Mac also) This is
part of the OS virus protection. In windows the OS firewall is managed
from the Control panel.

In addition to the OS firewall, there probably is a firewall that is
part of your virus protection program, Norton, McAfee, Avast, etc.

There should be one or the other running on your computer.

My sister in law was complaining her computer was not running right and
asked me to look at it. Not only did she have the OS Firewall and the
one in her virus protection program active, she had two others active on
her computer. It took me a while to find the problem and then get the
virus programs with the additional firewalls removed. I then turned
off the OS firewall leaving her Virus protection firewall on, and her
computer returned to its normal operation. That is until she brought
it back, and had about 5 GB free on her 350GB disk.

[micky[_2_]]

On Tue, 7 Jul 2015 07:46:07 -0400, knuttle >
wrote:

>On 7/6/2015 8:49 PM, micky wrote:
>> I appreciate your reply. I would have thought the firewall is between
>> the computer and the router, or is that one of the two you mean?
>>
>> Is there a hardware firewall in the Verison FIOS router? Is that the
>> other one?
>
>
>I don't know if it is universal, but on all of my computers there are
>two firewalls that are currently in operation.
>
>The first is in the Router itself.
>
>The second is on each computer.

OKay.
>
>The OS has a firewall. (I assume this is true of a Mac also) This is
>part of the OS virus protection. In windows the OS firewall is managed
>from the Control panel.

I talked to him last night, though he was using a speaker phone and I
missed parts of what he said, but I think he said t hat when he went to
the Windows7 firewall, it said it had turned responsibility over to
Norton360.

I put in 7 hours Sunday plus a little bit of time on Usenet, and I'm out
of time and ideas, but he said he woudl call Norton again. After all,
it was working through most of what norton did and neither he nor I
touched anything before it stopped working. I'm a little afraid they
won't actually know what they're doing and will just uninstall and
reinstall.

Sunday they claimed there should be a newer version to be compatible
with Chrome or whatever, but how come it didn't install automatically if
that's so? And what a pain to have to run their uninstaller first.

Other programs, even other antivirus programs aren't like that. I
remember 15 years ago when norton had their own newsgroups on my ISPs
server, along with all the others, and people didn't seem even to be
told about needing the uninstaller. In fact I may have had that problem
myself, and I decided to avoid norton, despite his good looks and good
utilities.

Anyhow, we got rid of Chrome. There was a startup program: ....
\chome.exe -no-visible-screen (that's not the right parameter. I don't
have chrome installed so I can't check what it is,) so it is running
and no one knows. I woudln't like that, especially since the start of
his problems mentioned chrome. But I took that line out of his startup.



>In addition to the OS firewall, there probably is a firewall that is
>part of your virus protection program, Norton, McAfee, Avast, etc.
>
>There should be one or the other running on your computer.
>
>My sister in law was complaining her computer was not running right and
>asked me to look at it. Not only did she have the OS Firewall and the
>one in her virus protection program active, she had two others active on
>her computer. It took me a while to find the problem and then get the
>virus programs with the additional firewalls removed. I then turned
>off the OS firewall leaving her Virus protection firewall on, and her
>computer returned to its normal operation. That is until she brought
>it back, and had about 5 GB free on her 350GB disk.

[micky[_2_]]

On Mon, 6 Jul 2015 08:21:29 -0400, knuttle >
wrote:

>On 7/6/2015 2:57 AM, mike wrote:
>> On 7/5/2015 8:01 PM, micky wrote:
>>> How is it that a FIOS fiber opitic router works for my XP laptop but not
>>> for a friends Win7 laptop, at the same time?
>>>
>>>
>>> A friend asked me over because his laptop was crashing.
>>>
>>> He didn't remember the exact errors but they had something to do with
>>> Norton and Chrome.
>>>
>>> To make a long story short, he is a paid subscriber to Norton and ended
>>> up calling Norton Help, and spending it must have been an hour on the
>>> phone with them. During that time, they installed their remote control
>>> software on his computer and they controlled it. They said his Norton
>>> 360 had to be updated -- why this hadn't happened automatically, or at
>>> least with his assent, I didn't learn. They uninstalled his current
>>> version, restarted windows, installed the new version, and may have
>>> restarted windows again, all using his laptop's internet connection. Of
>>> course, because there is no other way to do it.
>>>
>>> Then it was time to put the 25** character registration code, there was
>>> no internet connection. He could no longer use Firefox either.
>>>
>>> Eventuaally I found the win7 screen Playing Well Together and Sharing,
>>> or something like that. And it showed the wireless connection between
>>> his laptop and the router (or LAN) was good. But the connection between
>>> the router and internet has an X in the middle of the line.
>>>
>>> I tried a few things that didnt work and alls I know is when you have no
>>> internet to turn off the modem, in this case the Verizon FIOS router, is
>>> that right? There is no other modem is there?
>>>
>>> So I unplugged the power cord and the lights went out. Then after 20
>>> seconds I plugged it back in and only got a red light. Then I noticed
>>> the on-off switch. So I turned it off again and after a while turned
>>> it back on. Got a red light that after a long time turned green and the
>>> other lights took even longer to go. Long compared to a DSLmodem, which
>>> is all I have. Is that normal?
>>>
>>> Went upstairs and by this time, of course my XP laptop had lost the
>>> internet connection too, but I clicked on the bubble that said so, and
>>> clicked on the only Wifi signal my computer could find, (His newer XP
>>> could find 4!) and in a little while, it was connected. Well sort of.
>>> At the top of the blue box it said "Not Connected" but the text that
>>> followed the entry for his wifi signal said "You are connected. If you
>>> wish to disconnect, press disconnect" and there was a box at the botom
>>> of the window called Disconnect. So I guess I was connected even
>>> though at the top it said I wasn't. ???
>
>I have had a similar experience, but since it was a year or so ago I
>don't remember all of the details. I do remember I had something to do
>with the fire wall. This is what I would do. First turn off both the
>Windows Firewall to see if you can connect to the internet. If you get a
>connect turn one off and the other on and see if you can connect.
>Repeat with the other firewall. I suspect at some point you will loose
>the internet connection, but at least you will know which one is causing
>problems and can get with Norton with better information.
>
>A more drastic approach would be to down load the Norton software to
>completely remove Norton, do a cold restart, and try to reinstall Norton.
>
>As I said I suspect a firewall problem. It is my understanding that it
>is not good idea to run two firewalls.

Well this is all I learned

He tells me, Another hour on the phone with Norton:

they disabled norton firewall
net but couldn't launch firefox
disabled more
firefox but couldn't launch yahoo (or norton.com)
.. . . .
uninstalled norton
then he had to play with errors (the impossible to understand data
lines)

I asked that he uninstall chrome.

Finally - reinstalled Norton.


And now it's working, he says.

This is just one more reason I woudn't get Norton AV, if it takes even
them this long to make it work.

[micky[_2_]]

On Wed, 08 Jul 2015 02:13:42 -0400, micky >
wrote:

>
>
>I asked that he uninstall chrome.

He wanted them to uninstall chrome because the first error message said
something about Norton and Chrome.

I guess he could have uninstalled it himself. I seem to have.

In his startup list, in msconfig, was the command

.... \crhome.exe -no-startup-window

According to http://peter.sh/experiments/chromium-command-line-switches/

--no-startup-window means: Does not automatically open a browser
window on startup (used when launching Chrome for the purpose of hosting
background apps).

I don't know enough to iknow if this is a good or bad thing. Bad fro
the user, I suspect.