outlook 2013 will not download incoming messages from Imap server

[Bob Bob[_3_]]

Hi
I have tried both mine and all online suggestions I could find.
It stopped all of a sudden and without any info.
It goes through the regimen of checking the mail, finds no errors and
closes yet does not download the mail.
I reentered the password just in case.
It can send mail just fine.
Web mail shows a lot of mail in the inbox.

Any help would be appreciated thanks
Joe

[Good Guy[_2_]]

On 01/01/2017 18:29, Bob Bob wrote:
> Hi
> I have tried both mine and all online suggestions I could find.
> It stopped all of a sudden and without any info.
> It goes through the regimen of checking the mail, finds no errors and
> closes yet does not download the mail.
> I reentered the password just in case.
> It can send mail just fine.
> Web mail shows a lot of mail in the inbox.
>
> Any help would be appreciated thanks
> Joe


Are you trying to use some Microsoft Account like Hotmail, outlook.com,
or MSN? If so then you need to reconnect your settings. To do that
please read this:

<https://view.email2.office.com/?qs=a7ac6c6df71af876878ae365b682bf2dcb5b9e9e2fd2e9 50069eedcdfcc79e386c115fc663d5a2756498fc8fd9b2305f bec50a099ff76d6337fcd39d810b44ef>

Hope this helps.


--

If you want to filter all of my posts then please read this article:
<https://support.mozilla.org/en-US/kb/organize-your-messages-using-filters>
In step 7 select "Delete"

With over 400 million devices now running Windows 10, customer
satisfaction is higher than any previous version of windows.

[Good Guy[_2_]]

On 01/01/2017 18:29, Bob Bob wrote:
> Hi
> I have tried both mine and all online suggestions I could find.
> It stopped all of a sudden and without any info.
> It goes through the regimen of checking the mail, finds no errors and
> closes yet does not download the mail.
> I reentered the password just in case.
> It can send mail just fine.
> Web mail shows a lot of mail in the inbox.
>
> Any help would be appreciated thanks
> Joe

The step by step instructions are here:

<https://support.office.com/en-gb/article/Reconnect-Outlook-2016-or-Outlook-2013-to-Outlook-com-for-uninterrupted-email-access-cda1751d-9503-40bf-bf76-e79454ac5eb3?ui=en-US&rs=en-GB&ad=GB>


--

If you want to filter all of my posts then please read this article:
<https://support.mozilla.org/en-US/kb/organize-your-messages-using-filters>
In step 7 select "Delete"

With over 400 million devices now running Windows 10, customer
satisfaction is higher than any previous version of windows.

[Dave Doe]

In article >, ,
Bob Bob says...
>
> Hi
> I have tried both mine and all online suggestions I could find.
> It stopped all of a sudden and without any info.
> It goes through the regimen of checking the mail, finds no errors and
> closes yet does not download the mail.
> I reentered the password just in case.
> It can send mail just fine.
> Web mail shows a lot of mail in the inbox.
>
> Any help would be appreciated thanks
> Joe

Are you "Offline" in Outlook? In Outlook 2016 (2013 could be reasonably
similar), click the Send/Receive tab and ensure "Work Offline" is not
ON.

If Outlook 2013 is quite different, just find the Work Offline button
anyway, and ensure it's not ON.

--
Duncan.

[Bob Bob[_3_]]

On 1/1/2017 3:33 PM, Good Guy wrote:
> On 01/01/2017 18:29, Bob Bob wrote:
>> Hi
>> I have tried both mine and all online suggestions I could find.
>> It stopped all of a sudden and without any info.
>> It goes through the regimen of checking the mail, finds no errors and
>> closes yet does not download the mail.
>> I reentered the password just in case.
>> It can send mail just fine.
>> Web mail shows a lot of mail in the inbox.
>>
>> Any help would be appreciated thanks
>> Joe
>
> The step by step instructions are here:
>
> <https://support.office.com/en-gb/article/Reconnect-Outlook-2016-or-Outlook-2013-to-Outlook-com-for-uninterrupted-email-access-cda1751d-9503-40bf-bf76-e79454ac5eb3?ui=en-US&rs=en-GB&ad=GB>
>
>
> --
>
> If you want to filter all of my posts then please read this article:
> <https://support.mozilla.org/en-US/kb/organize-your-messages-using-filters>
> In step 7 select "Delete"
>
> With over 400 million devices now running Windows 10, customer
> satisfaction is higher than any previous version of windows.

Hi
Thanks.
This is not an Outlook Account but a private one from Go Daddy. The
thing logs in, 'processes' the login and then goes to send mail but
never downloads the mail to the inbox. It also does not show mail being
received--almost like the mailbox is empty which it is far from.

The work offline does not appear to be on and to boot, it can send mail
so I assume it is not offline.

Not a real big outlook fan to begin with and switched to take advantage
of the imap thing--moved away from Thunderbird which was just getting
too large.

Looking for more ideas.
Thanks
jOe

[Dave Doe]

In article >, ,
Bob Bob says...
>
> On 1/1/2017 3:33 PM, Good Guy wrote:
> > On 01/01/2017 18:29, Bob Bob wrote:
> >> Hi
> >> I have tried both mine and all online suggestions I could find.
> >> It stopped all of a sudden and without any info.
> >> It goes through the regimen of checking the mail, finds no errors and
> >> closes yet does not download the mail.
> >> I reentered the password just in case.
> >> It can send mail just fine.
> >> Web mail shows a lot of mail in the inbox.
> >>
> >> Any help would be appreciated thanks
> >> Joe
> >
> > The step by step instructions are here:
> >
> > <https://support.office.com/en-gb/article/Reconnect-Outlook-2016-or-Outlook-2013-to-Outlook-com-for-uninterrupted-email-access-cda1751d-9503-40bf-bf76-e79454ac5eb3?ui=en-US&rs=en-GB&ad=GB>
> >
> >
> > --
> >
> > If you want to filter all of my posts then please read this article:
> > <https://support.mozilla.org/en-US/kb/organize-your-messages-using-filters>
> > In step 7 select "Delete"
> >
> > With over 400 million devices now running Windows 10, customer
> > satisfaction is higher than any previous version of windows.
>
> Hi
> Thanks.
> This is not an Outlook Account but a private one from Go Daddy. The
> thing logs in, 'processes' the login and then goes to send mail but
> never downloads the mail to the inbox. It also does not show mail being
> received--almost like the mailbox is empty which it is far from.
>
> The work offline does not appear to be on and to boot, it can send mail
> so I assume it is not offline.
>
> Not a real big outlook fan to begin with and switched to take advantage
> of the imap thing--moved away from Thunderbird which was just getting
> too large.
>
> Looking for more ideas.
> Thanks
> jOe

You don't have a filter set by chance? eg. "Unread mail" - and have no
unread mail :)


--
Duncan.

[Ed Mc[_6_]]

On 1/1/2017 6:00 PM, Bob Bob wrote:
> On 1/1/2017 3:33 PM, Good Guy wrote:
>> On 01/01/2017 18:29, Bob Bob wrote:
>>> Hi
>>> I have tried both mine and all online suggestions I could find.
>>> It stopped all of a sudden and without any info.
>>> It goes through the regimen of checking the mail, finds no errors and
>>> closes yet does not download the mail.
>>> I reentered the password just in case.
>>> It can send mail just fine.
>>> Web mail shows a lot of mail in the inbox.
>>>
>>> Any help would be appreciated thanks
>>> Joe

>
> Not a real big outlook fan to begin with and switched to take advantage
> of the imap thing--moved away from Thunderbird which was just getting
> too large.
>
> Looking for more ideas.
> Thanks
> jOe
>

If you just want to read/send mail and read/post messages go back to an
earlier version of Thunderbird. I'm still using ver.9.0.1, some are
still on 2.0.0.25. Much less bloat!

http://ftp.mozilla.org/pub/thunderbird/releases/

Go down the list to version you want. Find your windows version
(win32?), pick the language you want then run the .EXE file. HTH.
--
Ed Mc