Upgrade to Windows 10 Home

[Keith Nuttle]

I have been wondering when MS would upgrade my computer. This morning I
noticed that in the update window it said the last up update failed.

I check the update history and found that Window 10 update had
consistently failed with the following message.

What does this mean and what do I do to correct the problem?

I always run the computer in the local account, do the computer have to
be in the MS account for the upgrade to occur?

___________________________________________

Upgrade to Windows 10 Home
Installation date: ‎8/‎5/‎2015 5:12 PM
Installation status: Failed
Error details: Code 80240020
Update type: Important
Install the next version of Windows.
More information:
http://go.microsoft.com/fwlink/?LinkID=507415
Help and Support:
http://go.microsoft.com/fwlink/?LinkId=507417
___________________________________________

[Andy Burns[_3_]]

Keith Nuttle wrote:

> I always run the computer in the local account, do the computer have to
> be in the MS account for the upgrade to occur?

My computer never had an MS account with Win8.1 and still doesn't after
the Win10 upgrade.

[Keith Nuttle]

On 8/8/2015 8:41 AM, Keith Nuttle wrote:
> I have been wondering when MS would upgrade my computer. This morning I
> noticed that in the update window it said the last up update failed.
>
> I check the update history and found that Window 10 update had
> consistently failed with the following message.
>
> What does this mean and what do I do to correct the problem?
>
> I always run the computer in the local account, do the computer have to
> be in the MS account for the upgrade to occur?
>
> ___________________________________________
>
> Upgrade to Windows 10 Home
> Installation date: ‎8/‎5/‎2015 5:12 PM
> Installation status: Failed
> Error details: Code 80240020
> Update type: Important
> Install the next version of Windows.
> More information:
> http://go.microsoft.com/fwlink/?LinkID=507415
> Help and Support:
> http://go.microsoft.com/fwlink/?LinkId=507417
> ___________________________________________
If I delete the $window.~bt directory will a fresh copy of the install
files be created?

[Paul]

Ken1943 wrote:
> On Sat, 8 Aug 2015 08:41:37 -0400, Keith Nuttle
> > wrote:
>
>> I have been wondering when MS would upgrade my computer. This morning I
>> noticed that in the update window it said the last up update failed.
>>
>> I check the update history and found that Window 10 update had
>> consistently failed with the following message.
>>
>> What does this mean and what do I do to correct the problem?
>>
>> I always run the computer in the local account, do the computer have to
>> be in the MS account for the upgrade to occur?
>>
>> ___________________________________________
>>
>> Upgrade to Windows 10 Home
>> Installation date: ?8/?5/?2015 5:12 PM
>> Installation status: Failed
>> Error details: Code 80240020
>> Update type: Important
>> Install the next version of Windows.
>> More information:
>> http://go.microsoft.com/fwlink/?LinkID=507415
>> Help and Support:
>> http://go.microsoft.com/fwlink/?LinkId=507417
>> ___________________________________________
>
> I had a desktop also fail. Was a bad download.Used a dvd that I had
> downloaded.
>
>
> Ken1943

Two DVDs I downloaded yesterday, were corrupted and short.
And with no checksum available, it's not possible to determine
this by inspection. Not like you can do with a Linux
LiveCD, where every DVD is the same download file, and
checksums can be used to verify correctness.

If you need *real* DVDs, typically the MSDN subscription
DVDs are the ones to own. They won't fail you. And, they
come with a solid and dependable checksum (SHA1).

*******

As for the original complaint in the thread, I would
be looking for setupact.log. There are several. There
is also a rollback folder, which gets populated with
some sort of log, during rollback. This install instance
probably didn't even start, so the log should be short.

If C:\$WINDOWS.~BT is not in your search, then manual
inspection of what is in there, may be required. To find
all possible .log files.

*******

Now, this thread is a little funny :-)
Users vs Helpers, best two out of three falls.

http://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/what-does-error-code-80240020-mean-for-win10/40ccab8a-4948-44fa-9f0c-5ac2e99f58ec?auth=1

"upgrade requires customer user action.

For example, the message may be present if one
or more applications or disk utilities that
need to be uninstalled before upgrading."

And of course, without a user interface, you're not
being told this. So some munchkins in the background
back in Redmond, work on preparing an install script
to remove your AVG, and retry the upgrade install.
I think that's the idea. Sorta like a valet service.

Although I'd be looking in that log file, for the
evidence. People hate surprises, like seeing their
copy of Win10 arrive, and AVG has gone missing.
For the less savvy users, they might not even
realize some application (like AVG) got removed.

Paul

[Drew[_8_]]

On 8/8/2015 5:41 AM, Keith Nuttle wrote:
> I have been wondering when MS would upgrade my computer. This morning I
> noticed that in the update window it said the last up update failed.
>
> I check the update history and found that Window 10 update had
> consistently failed with the following message.
>
> What does this mean and what do I do to correct the problem?
>
> I always run the computer in the local account, do the computer have to
> be in the MS account for the upgrade to occur?
>
> ___________________________________________
>
> Upgrade to Windows 10 Home
> Installation date: ‎8/‎5/‎2015 5:12 PM
> Installation status: Failed
> Error details: Code 80240020
> Update type: Important
> Install the next version of Windows.
> More information:
> http://go.microsoft.com/fwlink/?LinkID=507415
> Help and Support:
> http://go.microsoft.com/fwlink/?LinkId=507417
> ___________________________________________
There are many instances of this error on the web as well as a fix for
it. I have a system here that was having the exact same message. It
lasted about 4 days and then it downloaded all by itself and was ready
to go. I have not done the actual upgrade on it as of yet but the
problem did cure itself. There are many video's on youtube as to how to
bypass that error or you can just simply give it a few days and it might
cure itself

[Paul]

Keith Nuttle wrote:
> On 8/8/2015 8:41 AM, Keith Nuttle wrote:
>> I have been wondering when MS would upgrade my computer. This morning I
>> noticed that in the update window it said the last up update failed.
>>
>> I check the update history and found that Window 10 update had
>> consistently failed with the following message.
>>
>> What does this mean and what do I do to correct the problem?
>>
>> I always run the computer in the local account, do the computer have to
>> be in the MS account for the upgrade to occur?
>>
>> ___________________________________________
>>
>> Upgrade to Windows 10 Home
>> Installation date: ‎8/‎5/‎2015 5:12 PM
>> Installation status: Failed
>> Error details: Code 80240020
>> Update type: Important
>> Install the next version of Windows.
>> More information:
>> http://go.microsoft.com/fwlink/?LinkID=507415
>> Help and Support:
>> http://go.microsoft.com/fwlink/?LinkId=507417
>> ___________________________________________
> If I delete the $window.~bt directory will a fresh copy of the install
> files be created?
>
>

The question would be, what would the files be made from ?

Windows Update --> SoftwareDistribution (BITS file) --> Unpack into ~BT.

The BITS file could be thrown away, after the transfer
to ~BT is complete. If you toss ~BT, there are no more
3GB files to be had.

It says here that GWX uses config.xml to track
progress.

https://techjourney.net/disable-remove-get-windows-10-upgrade-reservation-notification-system-tray-icon/

None, AnticipationUX, Reservation, Reserved, RTM, GA,
UpgradeDetected, UpgradeDownloadInProgress, UpgradeDownloaded,
UpgradeReadyToInstall, UpgradeReadySetupInProgress,
UpgradeSetupCompatBlock, UpgradeSetupRolledBack,
UpgradeSetupFailed, UpgradeSetupComplete

But you'd need to know what the initial config.xml says,
to meddle with it. And I thought I'd read somewhere,
that the config was protected from user modification.
So it would put back a copy if you had attempted
to adjust it.

Would uninstalling KB3035583 and putting it back, reset
the process ? Who knows.

Paul

[Keith Nuttle]

On 8/8/2015 10:17 AM, Paul wrote:
> Keith Nuttle wrote:
>> On 8/8/2015 8:41 AM, Keith Nuttle wrote:
>>> I have been wondering when MS would upgrade my computer. This morning I
>>> noticed that in the update window it said the last up update failed.
>>>
>>> I check the update history and found that Window 10 update had
>>> consistently failed with the following message.
>>>
>>> What does this mean and what do I do to correct the problem?
>>>
>>> I always run the computer in the local account, do the computer have to
>>> be in the MS account for the upgrade to occur?
>>>
>>> ___________________________________________
>>>
>>> Upgrade to Windows 10 Home
>>> Installation date: ‎8/‎5/‎2015 5:12 PM
>>> Installation status: Failed
>>> Error details: Code 80240020
>>> Update type: Important
>>> Install the next version of Windows.
>>> More information:
>>> http://go.microsoft.com/fwlink/?LinkID=507415
>>> Help and Support:
>>> http://go.microsoft.com/fwlink/?LinkId=507417
>>> ___________________________________________
>> If I delete the $window.~bt directory will a fresh copy of the install
>> files be created?
>>
>>
>
> The question would be, what would the files be made from ?
>
> Windows Update --> SoftwareDistribution (BITS file) --> Unpack into ~BT.
>
> The BITS file could be thrown away, after the transfer
> to ~BT is complete. If you toss ~BT, there are no more
> 3GB files to be had.
>
> It says here that GWX uses config.xml to track
> progress.
>
> https://techjourney.net/disable-remove-get-windows-10-upgrade-reservation-notification-system-tray-icon/
>
>
> None, AnticipationUX, Reservation, Reserved, RTM, GA,
> UpgradeDetected, UpgradeDownloadInProgress, UpgradeDownloaded,
> UpgradeReadyToInstall, UpgradeReadySetupInProgress,
> UpgradeSetupCompatBlock, UpgradeSetupRolledBack,
> UpgradeSetupFailed, UpgradeSetupComplete
>
> But you'd need to know what the initial config.xml says,
> to meddle with it. And I thought I'd read somewhere,
> that the config was protected from user modification.
> So it would put back a copy if you had attempted
> to adjust it.
>
> Would uninstalling KB3035583 and putting it back, reset
> the process ? Who knows.
>
> Paul
>
While it says it no where it appears the creation media tool is the
front end to either create the ISO file or install windows 10.

Anyway I downloaded the creation tool and when I ran it selected install
on this computer. It has now downloaded the installation file and is
about half way through the installation process.


It is good thing I did this this morning, as I am in the middle fighting
with ATT over a payment they placed in the wrong account. At least they
pretend to be customer oriented as they send you to every office in the
world.

MS does not have a real customer service group. You get some cryptic
instruction and then make your best guess as to what they mean

[mechanic]

On Sat, 8 Aug 2015 08:41:37 -0400, Keith Nuttle wrote:

> I check the update history and found that Window 10 update had
> consistently failed with the following message.
>
....
> Error details: Code 80240020

Lots of web traffic about this, perhaps this helps:
http://www.tenforums.com/general-discussion/9299-dont-see-upgrade-try-worked-me.html
On my machine it didn't but this did:
https://ascariztips.wordpress.com/ascariz-tips/how-to-fix-solve-the-repeatedly-80240020-windows-10-installation-error/

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[Paul]

mechanic wrote:
> On Sat, 8 Aug 2015 08:41:37 -0400, Keith Nuttle wrote:
>
>> I check the update history and found that Window 10 update had
>> consistently failed with the following message.
>>
> ...
>> Error details: Code 80240020
>
> Lots of web traffic about this, perhaps this helps:
> http://www.tenforums.com/general-discussion/9299-dont-see-upgrade-try-worked-me.html
> On my machine it didn't but this did:
> https://ascariztips.wordpress.com/ascariz-tips/how-to-fix-solve-the-repeatedly-80240020-windows-10-installation-error/
>

Normally, the logged-in user is in the Administrator Group.
Hard to believe this approach is necessary.

On the other hand, there is a control somewhere, which determines
who can run Windows update. Red arrow here.

http://www.sevenforums.com/tutorials/112765-windows-update-enable-disable-who-can-install-updates-setting.html

Paul

[. . .winston]

Keith Nuttle wrote on 08/08/2015 8:41 AM:
> I have been wondering when MS would upgrade my computer. This morning I
> noticed that in the update window it said the last up update failed.
>
> I check the update history and found that Window 10 update had
> consistently failed with the following message.
>
> What does this mean and what do I do to correct the problem?
>
> I always run the computer in the local account, do the computer have to
> be in the MS account for the upgrade to occur?
>
> ___________________________________________
>
> Upgrade to Windows 10 Home
> Installation date: ‎8/‎5/‎2015 5:12 PM
> Installation status: Failed
> Error details: Code 80240020
> Update type: Important
> Install the next version of Windows.
> More information:
> http://go.microsoft.com/fwlink/?LinkID=507415
> Help and Support:
> http://go.microsoft.com/fwlink/?LinkId=507417
> ___________________________________________

If you have not seen the notice that Windows 10 is ready to install, the
Windows Update errors indicate that the bits are still being downloaded
and/or the ability to download the bits have been interrupted.



--
...winston
msft mvp windows experience