Window xp home edition

[Paul G Pace]

I purchased window xp home edition from Sams and
installed it. I had a few quirks and called "Gateway" my
computer manufacture and they said they would give me no
support because I did not buy windows xp from them...I do
not get it because it it the exact same thing...What are
my options since I intalled on my computer and I want to
buy from gateway so they will support..Can I take the old
one back to sams? Paul Pace

[Doug Knox MS-MVP]

You'll have to talk to Sam's about that. Gateway's contract with Microsoft
requires them to support the operating system THEY installed on the
computer. By upgrading to another OS, you've technically voided your
support warranty. If you installed XP as an upgrade, and told it to save
your old operating system files, you should be able to uninstall it from
Add/Remove Programs.

Otherwise, you'd have to purchase XP from Gateway and install it over your
existing installation.

--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Associate Expert
ExpertZone - http://www.microsoft.com/windowsxp/expertzone
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"Paul G Pace" > wrote in message
...
> I purchased window xp home edition from Sams and
> installed it. I had a few quirks and called "Gateway" my
> computer manufacture and they said they would give me no
> support because I did not buy windows xp from them...I do
> not get it because it it the exact same thing...What are
> my options since I intalled on my computer and I want to
> buy from gateway so they will support..Can I take the old
> one back to sams? Paul Pace

[Michael Moore [MS]]

Paul-
We want to make sure your problem gets solved. If you are still experiencing a problem, please post back and I will work with you to find a solution.

--
Michael Moore
Technology Specialist
TS2 Team
Microsoft Corporation
www.connect-ms.com/msts2

This posting is provided "AS IS" with no warranties, and confers no rights.




"Paul G Pace" > wrote in message ...
> I purchased window xp home edition from Sams and
> installed it. I had a few quirks and called "Gateway" my
> computer manufacture and they said they would give me no
> support because I did not buy windows xp from them...I do
> not get it because it it the exact same thing...What are
> my options since I intalled on my computer and I want to
> buy from gateway so they will support..Can I take the old
> one back to sams? Paul Pace