View Full Version : RPC help if my computer will not reboot
Gavin
December 14th 03, 12:01 PM
I tried multiple times to install the update for the RPC
virus, but kept getting interrupted before completing.
Now XP will not even boot, I get a log-on fatal error
message that briefly flashes across the screen and then
the attempted re-start cycle happens again. How can I get
back into Windows XP to finish the update and clean the
machine? I have critical data on the hard drive and do
not want to re-install system software that will delete it?
Thanks for any assistance
Jupiter Jones [MVP]
December 14th 03, 12:04 PM
Gavin;
DISCONNECT the subject computer from any network IMMEDIATELY.
VERY IMPORTANT to repair, closing ports is NOT enough.
Download the patch from the Windows Catalog.
http://support.microsoft.com/?kbid=323166
You want: 823980
You may need to do this at an uninfected computer and burn to CD or
save on floppy.
This is the IMPORTANT fix by Ron Martell:
http://www.bigblackglasses.com/Article.aspx?Article=342
After this is resolved prevent similar occurrences by installing ALL
Critical Updates from Windows Update.
Keep antivirus up to date and run at least weekly.
Install or enable a firewall.
--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
http://dts-l.org/index.html
"Gavin" > wrote in message
...
> I tried multiple times to install the update for the RPC
> virus, but kept getting interrupted before completing.
> Now XP will not even boot, I get a log-on fatal error
> message that briefly flashes across the screen and then
> the attempted re-start cycle happens again. How can I get
> back into Windows XP to finish the update and clean the
> machine? I have critical data on the hard drive and do
> not want to re-install system software that will delete it?
>
> Thanks for any assistance
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