cannot stop RPC

[shelley]

We bought a brand new computer last night and I've been
working on for hours trying to fix the RPC error
message. I tried to STOP RPC but I didnt even have the
option to stop it. I've downloaded every security patch
(28 to be exact) to try and fix this. Microsoft had me
on hold for 3 hours so I still have no clue what is wrong
and how to fix it. My computer shuts itself down
frequently so it's taken a very long time just to
download those patches. Can someone please tell me how
to fix this? I read to reply from "Harish" but I don't
have the option to stop RPC.

thanks,
-Shelley-

[Nicholas]

Shelley --

Read and follow the procedures outlined in the following articles:

What You Should Know About the Blaster Worm
http://www.microsoft.com/security/incident/blast.asp=20

W32.Blaster.Worm Removal Tool
http://securityresponse.symantec.com/avcenter/venc/data/w32.blaster.worm.=
removal.tool.html

MS03-026: Buffer Overrun in RPC Interface May Allow Code Execution
http://support.microsoft.com/?kbid=3D823980

**** You need to make sure you have a FIREWALL enabled ****

Open XP's "Help and Support" and type: FIREWALL , and hit enter.
Click on the topic titled "Enable or Disable Internet Connection =
Firewall".

Essential Security Tools for Home Office Users
http://www.microsoft.com/technet/treeview/default.asp?url=3D/technet/colu=
mns/security/5min/5min-105.asp=20

Last, but not least, consider purchasing and installing a good
internet security package, such as:

Norton Internet Security 2003
http://www.symantec.com/sabu/nis/nis_pe/

-- Includes Norton AntiVirus 2003
-- Includes Norton Personal Firewall
-- Includes prevention of annoying web pop-ups
-- Includes Parental Controls
-- All in one, easy-to-install & manage package


--=20
Nicholas

---------------------------------------------------------------------

"shelley" > wrote in message:
...

| We bought a brand new computer last night and I've been=20
| working on for hours trying to fix the RPC error=20
| message. I tried to STOP RPC but I didnt even have the=20
| option to stop it. I've downloaded every security patch=20
| (28 to be exact) to try and fix this. Microsoft had me=20
| on hold for 3 hours so I still have no clue what is wrong=20
| and how to fix it. My computer shuts itself down=20
| frequently so it's taken a very long time just to=20
| download those patches. Can someone please tell me how=20
| to fix this? I read to reply from "Harish" but I don't=20
| have the option to stop RPC.
|=20
| thanks,
| -Shelley-