Auto shutdown

[Melody]

Please help! The last two days while working on ebay, a
message has popped up on my monitor stating ---windows
has to restart. Remote Procedure Call Service
terminated shutdown initiated by NT Authority/system--
it restarts and then does the same thing again. Any
ideas? I know nothing about all the technical stuff. I
tried searching microsofts web site for help but couldn't
figure it out.
Thanks for any help

[Lanwench [MVP - Exchange]]

Install:

http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/bulletin/MS03-026.asp
As soon as you can. You're using the 32-bit edition, trust me.

Get a firewall! You NEED one. There are several free ones, including
Sygate ( www.sygate.com )

Then go to WindowsUpdate to pick up the latest updates:
http://windowsupdate.microsoft.com. (You should do this about once a month
anyway, at least)

More info about the worm:
http://securityresponse.symantec.com/avcenter/venc/data/w32.blaster.worm.html
and http://support.microsoft.com/?scid=kb;en-us;823980

You also need good antivirus software - for personal use, AVG 6.0 is free -
www.grisoft.com - set it to update daily.

Melody wrote:
> Please help! The last two days while working on ebay, a
> message has popped up on my monitor stating ---windows
> has to restart. Remote Procedure Call Service
> terminated shutdown initiated by NT Authority/system--
> it restarts and then does the same thing again. Any
> ideas? I know nothing about all the technical stuff. I
> tried searching microsofts web site for help but couldn't
> figure it out.
> Thanks for any help

[Jupiter Jones [MVP]]

Melody;
You most likely have a worm W32.Blaster.Worm
DISCONNECT the subject computer from any network IMMEDIATELY.

Install or enable a firewall IMMEDIATELY:
http://support.microsoft.com/?kbid=283673

VERY IMPORTANT to follow ALL steps, closing ports or installing the
patch is NOT enough.
Download the patch and regedit referenced in the article below.
You may need to do this at an uninfected computer and burn to CD or
save on floppies.
Each file is small enough to fit on a floppy.

Follow this to clean and protect your computer:
http://www.kellys-korner-xp.com/xp_qr.htm#rpc

After this is resolved prevent similar occurrences by installing ALL
Critical Updates from Windows Update.
Keep antivirus up to date and run at least weekly.
Install or enable a firewall.

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
http://dts-l.org/index.html


"Melody" > wrote in message
...
> Please help! The last two days while working on ebay, a
> message has popped up on my monitor stating ---windows
> has to restart. Remote Procedure Call Service
> terminated shutdown initiated by NT Authority/system--
> it restarts and then does the same thing again. Any
> ideas? I know nothing about all the technical stuff. I
> tried searching microsofts web site for help but couldn't
> figure it out.
> Thanks for any help