virus

[steve]

hi, i have just read your mail. i am having exactly the
same trouble as you.i have xp on a laptop and cannot
download patch quick enough for it to work. have you had
any joy at solving the problem yet?
steve



>-----Original Message-----
>I can't access the patch because the virus message to
>shut my computer down keeps appearing and not allowing me
>to download the patch. I called the virus microsoft
>phone number, but still can't get through. I can't talk
>to a rep at microsoft at the same time as accessing the
>internet to walk me through the procedure in order to
>download the patch. Pleas call me 985-898-2053 or what
>should we do next?
>.
>

[Jupiter Jones [MVP]]

Steve;
You most likely have a worm W32.Blaster.Worm
DISCONNECT the subject computer from any network IMMEDIATELY.

Install or enable a firewall IMMEDIATELY:
http://support.microsoft.com/?kbid=283673

VERY IMPORTANT to follow ALL steps, closing ports or installing the
patch is NOT enough.
Download the patch and regedit referenced in the article below.
You may need to do this at an uninfected computer and burn to CD or
save on floppies.
Each file is small enough to fit on a floppy.

Follow this to clean and protect your computer:
http://www.kellys-korner-xp.com/xp_qr.htm#rpc

After this is resolved prevent similar occurrences by installing ALL
Critical Updates from Windows Update.
Keep antivirus up to date and run at least weekly.
Install or enable a firewall.

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
http://dts-l.org/index.html


"steve" > wrote in message
...
> hi, i have just read your mail. i am having exactly the
> same trouble as you.i have xp on a laptop and cannot
> download patch quick enough for it to work. have you had
> any joy at solving the problem yet?
> steve
>
>
>
> >-----Original Message-----
> >I can't access the patch because the virus message to
> >shut my computer down keeps appearing and not allowing me
> >to download the patch. I called the virus microsoft
> >phone number, but still can't get through. I can't talk
> >to a rep at microsoft at the same time as accessing the
> >internet to walk me through the procedure in order to
> >download the patch. Pleas call me 985-898-2053 or what
> >should we do next?
> >.
> >