Windows updates.

[Roger]

Windows critical update Q329441 will not install on my HP
Pavillion with XP Home edition software. If anyone can
help this beginner, it would be greatly appreciated.
Please be very, very basic with any reply. When I said
beginner I really meant it. Thanks.

[Torgeir Bakken (MVP)]

Roger wrote:

> Windows critical update Q329441 will not install on my HP
> Pavillion with XP Home edition software. If anyone can
> help this beginner, it would be greatly appreciated.
> Please be very, very basic with any reply. When I said
> beginner I really meant it. Thanks.

Hi

For WinXP, renaming or deleting the Catroot2 folder may solve the problem.

Go to http://support.microsoft.com/?scid=kb;en-us;326815

Follow the steps 6 to 8 in the Resolution section of above link (do a reboot
first so the computer is "fresh" before you do the steps).

Then try to install the update again.


The link above is for SP1, but the Catroot2 problem is now also surfacing in
recommended/critical updates and not only for the SP1 upgrade.


If that doesn't help, try this:

Check your "windows update.log" file for specific error code (the log file
is in your windows folder) and take look at this Web page:

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/

--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter

[Torgeir Bakken (MVP)]

Roger wrote:

> Windows critical update Q329441 will not install on my HP
> Pavillion with XP Home edition software. If anyone can
> help this beginner, it would be greatly appreciated.
> Please be very, very basic with any reply. When I said
> beginner I really meant it. Thanks.

Hi

For WinXP, renaming or deleting the Catroot2 folder may solve the problem.

Go to http://support.microsoft.com/?scid=kb;en-us;326815

Follow the steps 6 to 8 in the Resolution section of above link (do a reboot
first so the computer is "fresh" before you do the steps).

Then try to install the update again.


The link above is for SP1, but the Catroot2 problem is now also surfacing in
recommended/critical updates and not only for the SP1 upgrade.


If that doesn't help, try this:

Check your "windows update.log" file for specific error code (the log file
is in your windows folder) and take look at this Web page:

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/

--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter