Timothy Huebsch
December 14th 03, 02:22 PM
I am getting an error on a number of machines running
Windows XP Pro - SP1. These are distributed machines so
an initial image was created and then ghosted onto the
drives. We are running a inhouse application that is
built on Oracle Forms and Oracle Reports and talking with
an Oracle database. What is happening on the original
image (SP1 only -- not additional critical updates) is
that as the machines are being used a box will appear
saying NS Authority/System has initiated a shutdown and
count from 60 seconds and restart. Now this box counts
down to 60 and disappears but the Oracle Forms still keep
running and are connected to the network. If you move
the form away it appears that Windows is crashed in the
background because you cannot get to anything and their is
no start bar. If doesn't matter what you hit on the
keyboard -- nothing happens until you do ctrl-alt-delete
at which time you get a blue screen Unknown Hard Error
c000021a.
So we have now completed an upgrade with all of the
service packs and instead of getting a shutdown we get a
box that comes up saying Unknown Hard Error. What is
interesting in both of these cases is that the hard drive
indicator light is on constantly so it must be writing to
the drive. I have been able to get the 60 second error to
reappear on the new image in addition to the hard error
box if I go into event viewer and try to connect to it and
look at the logs. I am not able to connect but it does
bring up the count down and reference the status code 128
error but this time it says it is lsass.exe that has
caused the error. One final odd note which I don't know
if it is related is that when it does reboot with the new
image it hanges on detecting IDE drive. If I turn it off
and right back on it boots fine.
This is happening on multiple different machines (all same
configuration) at different sites across the US.
Any help is greatly appreciated -- we have tried
everything that we can think of to resolve. Event logs
don't seem to be of any help.
Thanks and have a great day,
Timothy Huebsch
General Mills, Inc.
Windows XP Pro - SP1. These are distributed machines so
an initial image was created and then ghosted onto the
drives. We are running a inhouse application that is
built on Oracle Forms and Oracle Reports and talking with
an Oracle database. What is happening on the original
image (SP1 only -- not additional critical updates) is
that as the machines are being used a box will appear
saying NS Authority/System has initiated a shutdown and
count from 60 seconds and restart. Now this box counts
down to 60 and disappears but the Oracle Forms still keep
running and are connected to the network. If you move
the form away it appears that Windows is crashed in the
background because you cannot get to anything and their is
no start bar. If doesn't matter what you hit on the
keyboard -- nothing happens until you do ctrl-alt-delete
at which time you get a blue screen Unknown Hard Error
c000021a.
So we have now completed an upgrade with all of the
service packs and instead of getting a shutdown we get a
box that comes up saying Unknown Hard Error. What is
interesting in both of these cases is that the hard drive
indicator light is on constantly so it must be writing to
the drive. I have been able to get the 60 second error to
reappear on the new image in addition to the hard error
box if I go into event viewer and try to connect to it and
look at the logs. I am not able to connect but it does
bring up the count down and reference the status code 128
error but this time it says it is lsass.exe that has
caused the error. One final odd note which I don't know
if it is related is that when it does reboot with the new
image it hanges on detecting IDE drive. If I turn it off
and right back on it boots fine.
This is happening on multiple different machines (all same
configuration) at different sites across the US.
Any help is greatly appreciated -- we have tried
everything that we can think of to resolve. Event logs
don't seem to be of any help.
Thanks and have a great day,
Timothy Huebsch
General Mills, Inc.