Smart Card logon not showing up after reboot

[Jackson Lancaster]

We have an Windows XP SP1 machine that has a USB smartcard reader attached.
When we boot the machine the logon screen does not show the option to
"Insert your smart card", we can only logon via ctl-alt-del. After we
logon, though, we can lock the computer (or logout) and then we have the
option to
Insert the smart card. The driver was working properly before we reboot and
the reader was not unplugged during boot. We can reproduce this problem
every time the computer boots up. I am guessing this has something to do
with the Smart Card Reader service not being started all the way at logon
but I can't verify that. Is this a common issue that can be easily fixed or
do I need to do some deeper troubleshooting?

Thanks

Jackson Lancaster

[Jackson Lancaster]

For anyone who read this article, the resolution is to follow the steps in
http://support.microsoft.com/?id=305293


"Jackson Lancaster" > wrote in message
...
> We have an Windows XP SP1 machine that has a USB smartcard reader
attached.
> When we boot the machine the logon screen does not show the option to
> "Insert your smart card", we can only logon via ctl-alt-del. After we
> logon, though, we can lock the computer (or logout) and then we have the
> option to
> Insert the smart card. The driver was working properly before we reboot
and
> the reader was not unplugged during boot. We can reproduce this problem
> every time the computer boots up. I am guessing this has something to do
> with the Smart Card Reader service not being started all the way at logon
> but I can't verify that. Is this a common issue that can be easily fixed
or
> do I need to do some deeper troubleshooting?
>
> Thanks
>
> Jackson Lancaster
>
>