Can't Log Off Win XP Pro

[Mat]

Recently my Windows XP Pro will not Shut Down or Restart
while loged in. If I click
Start- Turn off computer- Turn Off or Restart
there is no response and continues normally but the Stand
By button is operating properly. Also if I click
Start- Log Off- Log Off
there is no response but the Switch User is operating
properly. The only way to shut down is to return to user
sign in window and then the Turn Off Computer button
operates properly. The problem is that I can log off and
had no success with the Win trobleshooter or these sites:
http://aumha.org/a/shtdwnxp.htm
http://www.kellys-korner-xp.com/xp_tweaks.htm
What do you think???

[Michael Solomon \(MS-MVP Windows Shell/User\)]

If this is a relatively recent issue, you might try using System Restore to
take you back to a time when this worked properly. If that doesn't resolve
it, try the information below.

The following assumes you have an actual XP CD as opposed to a restore CD or
restore partition supplied by your PC manufacturer.

Go to Start, type sfc /scannow in the run box and press enter. Note, there
is a space between sfc and the forward slash. You will be asked for your XP
CD. Be aware, upon inserting the CD the XP setup screen may appear, this is
not a part of sfc /scannow, rather it is being invoked by autorun. Simply
minimize the screen and allow sfc to continue.

If the above fails to resolve the issue, try a repair install as follows:
Be sure you are well backed up in case there is a problem from which you are
unable to recover. NOTE, while a repair install should leave your data
files intact, if something goes wrong during the repair install, you may be
forced to start over and do a clean install of XP. If you don't have your
data backed up, you would lose your data should that eventuality occur.

Boot from the CD. If your system is set to be able to boot from the CD, it
should detect the disk and give a brief message, during the boot up, if you
wish to boot from the CD press any key.

Once you have pressed a key, setup should begin. You will see a reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.

Then it will bring you to a screen. Eventually, you will come to a screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.

The first option, to setup Windows is the one you want and requires you to
press enter. When asked, press F8 to accept the end user agreement. Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/


Mat wrote:
> Recently my Windows XP Pro will not Shut Down or Restart
> while loged in. If I click
> Start- Turn off computer- Turn Off or Restart
> there is no response and continues normally but the Stand
> By button is operating properly. Also if I click
> Start- Log Off- Log Off
> there is no response but the Switch User is operating
> properly. The only way to shut down is to return to user
> sign in window and then the Turn Off Computer button
> operates properly. The problem is that I can log off and
> had no success with the Win trobleshooter or these sites:
> http://aumha.org/a/shtdwnxp.htm
> http://www.kellys-korner-xp.com/xp_tweaks.htm
> What do you think???