Automatic Updates dialog greyed out

[rick cameron]

Hi, all

When I go to the Automatic Updates tab of the Properties for My Computer,
all the controls are greyed out. This happens on my Windows XP SP1 computer
and on my Windows 2000 Pro SP 4 computer.

I've seen several other messages describing the same problem, and there are
two explanations usually given: that the computer is connected to an SUS
server; and that the Automatic Updates service is not running on the
computer.

Neither of these is true in my case. My computers are connected to our
company's network. Other computers on the network (running Windows XP) have
the controls on the Automatic Updates tab enabled.

Is it possible that group or local policy is doing this? If so, can anyone
suggest specific items to look at in the policy lists.

My logon ID is a local administrator on the computers.

Thanks

- rick

[Chris Lanier]

Why can't I download updates?
http://www.kellys-korner-xp.com/top10faqs.htm

"rick cameron" > wrote in message
...
> Hi, all
>
> When I go to the Automatic Updates tab of the Properties for My Computer,
> all the controls are greyed out. This happens on my Windows XP SP1
computer
> and on my Windows 2000 Pro SP 4 computer.
>
> I've seen several other messages describing the same problem, and there
are
> two explanations usually given: that the computer is connected to an SUS
> server; and that the Automatic Updates service is not running on the
> computer.
>
> Neither of these is true in my case. My computers are connected to our
> company's network. Other computers on the network (running Windows XP)
have
> the controls on the Automatic Updates tab enabled.
>
> Is it possible that group or local policy is doing this? If so, can anyone
> suggest specific items to look at in the policy lists.
>
> My logon ID is a local administrator on the computers.
>
> Thanks
>
> - rick
>
>

[Stephen Johnson]

I just noticed this on my computer. You probably have to set the "Automatic Update" service to
automatic. That's what I had to do. I don't know how it got turned off, but it did. Right-click My
Computer, and click Manage. Click the plus-sign next to "Services and Applications", then click
"Services". Right click "Automatic Updates" and click "Properties". Set "Startup Type" to Automatic,
then start the service. Now Windows Update shouldn't be greyed.

Stephen

"rick cameron" > wrote in message
...
> Hi, all
>
> When I go to the Automatic Updates tab of the Properties for My Computer,
> all the controls are greyed out. This happens on my Windows XP SP1 computer
> and on my Windows 2000 Pro SP 4 computer.
>
> I've seen several other messages describing the same problem, and there are
> two explanations usually given: that the computer is connected to an SUS
> server; and that the Automatic Updates service is not running on the
> computer.
>
> Neither of these is true in my case. My computers are connected to our
> company's network. Other computers on the network (running Windows XP) have
> the controls on the Automatic Updates tab enabled.
>
> Is it possible that group or local policy is doing this? If so, can anyone
> suggest specific items to look at in the policy lists.
>
> My logon ID is a local administrator on the computers.
>
> Thanks
>
> - rick
>
>

[rick cameron]

Hi, Stephen

Thanks for replying, but as I said below, the Automatic Updates service _is_
running.

Any other ideas?

Cheers

- rick

"Stephen Johnson" > wrote in
message ...
> I just noticed this on my computer. You probably have to set the
"Automatic Update" service to
> automatic. That's what I had to do. I don't know how it got turned off,
but it did. Right-click My
> Computer, and click Manage. Click the plus-sign next to "Services and
Applications", then click
> "Services". Right click "Automatic Updates" and click "Properties". Set
"Startup Type" to Automatic,
> then start the service. Now Windows Update shouldn't be greyed.
>
> Stephen
>
> "rick cameron" > wrote in message
> ...
> > Hi, all
> >
> > When I go to the Automatic Updates tab of the Properties for My
Computer,
> > all the controls are greyed out. This happens on my Windows XP SP1
computer
> > and on my Windows 2000 Pro SP 4 computer.
> >
> > I've seen several other messages describing the same problem, and there
are
> > two explanations usually given: that the computer is connected to an SUS
> > server; and that the Automatic Updates service is not running on the
> > computer.
> >
> > Neither of these is true in my case. My computers are connected to our
> > company's network. Other computers on the network (running Windows XP)
have
> > the controls on the Automatic Updates tab enabled.
> >
> > Is it possible that group or local policy is doing this? If so, can
anyone
> > suggest specific items to look at in the policy lists.
> >
> > My logon ID is a local administrator on the computers.
> >
> > Thanks
> >
> > - rick
> >
> >
>
>

[Stephen Johnson]

I don't know why this might work, so don't ask, but it was on Kelly's site to try. Make sure the
"default" values for the following keys are set to "(value not set)". If they aren't, then delete
the default value, and it will create a new one with "(value not set)".

HKEY_USERS
HKEY_USERS\S-1-5-21... (anything that starts with S-1-5-21)


I don't acually have any trouble with Automatic Updates, but I noticed in my registry that the
second S-1-5-21 key's default value was set to "DAT Files" for some reason. No idea. Hope that
helps.

Stephen

"rick cameron" > wrote in message
...
> Hi, Stephen
>
> Thanks for replying, but as I said below, the Automatic Updates service _is_
> running.
>
> Any other ideas?
>
> Cheers
>
> - rick
>
> "Stephen Johnson" > wrote in
> message ...
> > I just noticed this on my computer. You probably have to set the
> "Automatic Update" service to
> > automatic. That's what I had to do. I don't know how it got turned off,
> but it did. Right-click My
> > Computer, and click Manage. Click the plus-sign next to "Services and
> Applications", then click
> > "Services". Right click "Automatic Updates" and click "Properties". Set
> "Startup Type" to Automatic,
> > then start the service. Now Windows Update shouldn't be greyed.
> >
> > Stephen
> >
> > "rick cameron" > wrote in message
> > ...
> > > Hi, all
> > >
> > > When I go to the Automatic Updates tab of the Properties for My
> Computer,
> > > all the controls are greyed out. This happens on my Windows XP SP1
> computer
> > > and on my Windows 2000 Pro SP 4 computer.
> > >
> > > I've seen several other messages describing the same problem, and there
> are
> > > two explanations usually given: that the computer is connected to an SUS
> > > server; and that the Automatic Updates service is not running on the
> > > computer.
> > >
> > > Neither of these is true in my case. My computers are connected to our
> > > company's network. Other computers on the network (running Windows XP)
> have
> > > the controls on the Automatic Updates tab enabled.
> > >
> > > Is it possible that group or local policy is doing this? If so, can
> anyone
> > > suggest specific items to look at in the policy lists.
> > >
> > > My logon ID is a local administrator on the computers.
> > >
> > > Thanks
> > >
> > > - rick
> > >
> > >
> >
> >
>
>

[Kelly]

Why can't I download updates?
http://www.kellys-korner-xp.com/top10faqs.htm

--
All the Best,
Kelly

MS-MVP Win98/XP
[AE-Windows® XP]

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Top 10 Frequently Asked Questions and Answers
http://www.kellys-korner-xp.com/top10faqs.htm


"Stephen Johnson" > wrote in
message ...
> I don't know why this might work, so don't ask, but it was on Kelly's site
to try. Make sure the
> "default" values for the following keys are set to "(value not set)". If
they aren't, then delete
> the default value, and it will create a new one with "(value not set)".
>
> HKEY_USERS
> HKEY_USERS\S-1-5-21... (anything that starts with S-1-5-21)
>
>
> I don't acually have any trouble with Automatic Updates, but I noticed in
my registry that the
> second S-1-5-21 key's default value was set to "DAT Files" for some
reason. No idea. Hope that
> helps.
>
> Stephen
>
> "rick cameron" > wrote in message
> ...
> > Hi, Stephen
> >
> > Thanks for replying, but as I said below, the Automatic Updates service
_is_
> > running.
> >
> > Any other ideas?
> >
> > Cheers
> >
> > - rick
> >
> > "Stephen Johnson" > wrote
in
> > message ...
> > > I just noticed this on my computer. You probably have to set the
> > "Automatic Update" service to
> > > automatic. That's what I had to do. I don't know how it got turned
off,
> > but it did. Right-click My
> > > Computer, and click Manage. Click the plus-sign next to "Services and
> > Applications", then click
> > > "Services". Right click "Automatic Updates" and click "Properties".
Set
> > "Startup Type" to Automatic,
> > > then start the service. Now Windows Update shouldn't be greyed.
> > >
> > > Stephen
> > >
> > > "rick cameron" > wrote in message
> > > ...
> > > > Hi, all
> > > >
> > > > When I go to the Automatic Updates tab of the Properties for My
> > Computer,
> > > > all the controls are greyed out. This happens on my Windows XP SP1
> > computer
> > > > and on my Windows 2000 Pro SP 4 computer.
> > > >
> > > > I've seen several other messages describing the same problem, and
there
> > are
> > > > two explanations usually given: that the computer is connected to an
SUS
> > > > server; and that the Automatic Updates service is not running on the
> > > > computer.
> > > >
> > > > Neither of these is true in my case. My computers are connected to
our
> > > > company's network. Other computers on the network (running Windows
XP)
> > have
> > > > the controls on the Automatic Updates tab enabled.
> > > >
> > > > Is it possible that group or local policy is doing this? If so, can
> > anyone
> > > > suggest specific items to look at in the policy lists.
> > > >
> > > > My logon ID is a local administrator on the computers.
> > > >
> > > > Thanks
> > > >
> > > > - rick
> > > >
> > > >
> > >
> > >
> >
> >
>
>

[Stephen Johnson]

Attached is the reg file that may apply.

Stephen

"rick cameron" > wrote in message
...
> Hi, Stephen
>
> Thanks for replying, but as I said below, the Automatic Updates service _is_
> running.
>
> Any other ideas?
>
> Cheers
>
> - rick
>
> "Stephen Johnson" > wrote in
> message ...
> > I just noticed this on my computer. You probably have to set the
> "Automatic Update" service to
> > automatic. That's what I had to do. I don't know how it got turned off,
> but it did. Right-click My
> > Computer, and click Manage. Click the plus-sign next to "Services and
> Applications", then click
> > "Services". Right click "Automatic Updates" and click "Properties". Set
> "Startup Type" to Automatic,
> > then start the service. Now Windows Update shouldn't be greyed.
> >
> > Stephen
> >
> > "rick cameron" > wrote in message
> > ...
> > > Hi, all
> > >
> > > When I go to the Automatic Updates tab of the Properties for My
> Computer,
> > > all the controls are greyed out. This happens on my Windows XP SP1
> computer
> > > and on my Windows 2000 Pro SP 4 computer.
> > >
> > > I've seen several other messages describing the same problem, and there
> are
> > > two explanations usually given: that the computer is connected to an SUS
> > > server; and that the Automatic Updates service is not running on the
> > > computer.
> > >
> > > Neither of these is true in my case. My computers are connected to our
> > > company's network. Other computers on the network (running Windows XP)
> have
> > > the controls on the Automatic Updates tab enabled.
> > >
> > > Is it possible that group or local policy is doing this? If so, can
> anyone
> > > suggest specific items to look at in the policy lists.
> > >
> > > My logon ID is a local administrator on the computers.
> > >
> > > Thanks
> > >
> > > - rick
> > >
> > >
> >
> >
>
>


begin 666 updaterestore.reg
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#, T*
`
end

[rick cameron]

It turned out that my computers were set to use SUS (Software Update
Service). This causes the Automatic Updates tab to be disabled.

I fixed this by deleting
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Win dows\WindowsUpdate and
everything under it.

Kelly - if you're listening, you may want to add this to your website.

Thanks, all

- rick

"Stephen Johnson" > wrote in
message ...
> I don't know why this might work, so don't ask, but it was on Kelly's site
to try. Make sure the
> "default" values for the following keys are set to "(value not set)". If
they aren't, then delete
> the default value, and it will create a new one with "(value not set)".
>
> HKEY_USERS
> HKEY_USERS\S-1-5-21... (anything that starts with S-1-5-21)
>
>
> I don't acually have any trouble with Automatic Updates, but I noticed in
my registry that the
> second S-1-5-21 key's default value was set to "DAT Files" for some
reason. No idea. Hope that
> helps.
>
> Stephen
>
> "rick cameron" > wrote in message
> ...
> > Hi, Stephen
> >
> > Thanks for replying, but as I said below, the Automatic Updates service
_is_
> > running.
> >
> > Any other ideas?
> >
> > Cheers
> >
> > - rick
> >
> > "Stephen Johnson" > wrote
in
> > message ...
> > > I just noticed this on my computer. You probably have to set the
> > "Automatic Update" service to
> > > automatic. That's what I had to do. I don't know how it got turned
off,
> > but it did. Right-click My
> > > Computer, and click Manage. Click the plus-sign next to "Services and
> > Applications", then click
> > > "Services". Right click "Automatic Updates" and click "Properties".
Set
> > "Startup Type" to Automatic,
> > > then start the service. Now Windows Update shouldn't be greyed.
> > >
> > > Stephen
> > >
> > > "rick cameron" > wrote in message
> > > ...
> > > > Hi, all
> > > >
> > > > When I go to the Automatic Updates tab of the Properties for My
> > Computer,
> > > > all the controls are greyed out. This happens on my Windows XP SP1
> > computer
> > > > and on my Windows 2000 Pro SP 4 computer.
> > > >
> > > > I've seen several other messages describing the same problem, and
there
> > are
> > > > two explanations usually given: that the computer is connected to an
SUS
> > > > server; and that the Automatic Updates service is not running on the
> > > > computer.
> > > >
> > > > Neither of these is true in my case. My computers are connected to
our
> > > > company's network. Other computers on the network (running Windows
XP)
> > have
> > > > the controls on the Automatic Updates tab enabled.
> > > >
> > > > Is it possible that group or local policy is doing this? If so, can
> > anyone
> > > > suggest specific items to look at in the policy lists.
> > > >
> > > > My logon ID is a local administrator on the computers.
> > > >
> > > > Thanks
> > > >
> > > > - rick
> > > >
> > > >
> > >
> > >
> >
> >
>
>

[Kelly]

Hi Rick,

I am listening and it has been on my site for a great while now. :o)

Windows Update Greyed Out (Line 179) Right hand side
http://www.kellys-korner-xp.com/xp_tweaks.htm
--
All the Best,
Kelly

MS-MVP Win98/XP
[AE-Windows® XP]

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Top 10 Frequently Asked Questions and Answers
http://www.kellys-korner-xp.com/top10faqs.htm


"rick cameron" > wrote in message
...
> It turned out that my computers were set to use SUS (Software Update
> Service). This causes the Automatic Updates tab to be disabled.
>
> I fixed this by deleting
> HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Win dows\WindowsUpdate and
> everything under it.
>
> Kelly - if you're listening, you may want to add this to your website.
>
> Thanks, all
>
> - rick
>
> "Stephen Johnson" > wrote in
> message ...
> > I don't know why this might work, so don't ask, but it was on Kelly's
site
> to try. Make sure the
> > "default" values for the following keys are set to "(value not set)". If
> they aren't, then delete
> > the default value, and it will create a new one with "(value not set)".
> >
> > HKEY_USERS
> > HKEY_USERS\S-1-5-21... (anything that starts with S-1-5-21)
> >
> >
> > I don't acually have any trouble with Automatic Updates, but I noticed
in
> my registry that the
> > second S-1-5-21 key's default value was set to "DAT Files" for some
> reason. No idea. Hope that
> > helps.
> >
> > Stephen
> >
> > "rick cameron" > wrote in message
> > ...
> > > Hi, Stephen
> > >
> > > Thanks for replying, but as I said below, the Automatic Updates
service
> _is_
> > > running.
> > >
> > > Any other ideas?
> > >
> > > Cheers
> > >
> > > - rick
> > >
> > > "Stephen Johnson" >
wrote
> in
> > > message ...
> > > > I just noticed this on my computer. You probably have to set the
> > > "Automatic Update" service to
> > > > automatic. That's what I had to do. I don't know how it got turned
> off,
> > > but it did. Right-click My
> > > > Computer, and click Manage. Click the plus-sign next to "Services
and
> > > Applications", then click
> > > > "Services". Right click "Automatic Updates" and click "Properties".
> Set
> > > "Startup Type" to Automatic,
> > > > then start the service. Now Windows Update shouldn't be greyed.
> > > >
> > > > Stephen
> > > >
> > > > "rick cameron" > wrote in message
> > > > ...
> > > > > Hi, all
> > > > >
> > > > > When I go to the Automatic Updates tab of the Properties for My
> > > Computer,
> > > > > all the controls are greyed out. This happens on my Windows XP SP1
> > > computer
> > > > > and on my Windows 2000 Pro SP 4 computer.
> > > > >
> > > > > I've seen several other messages describing the same problem, and
> there
> > > are
> > > > > two explanations usually given: that the computer is connected to
an
> SUS
> > > > > server; and that the Automatic Updates service is not running on
the
> > > > > computer.
> > > > >
> > > > > Neither of these is true in my case. My computers are connected to
> our
> > > > > company's network. Other computers on the network (running Windows
> XP)
> > > have
> > > > > the controls on the Automatic Updates tab enabled.
> > > > >
> > > > > Is it possible that group or local policy is doing this? If so,
can
> > > anyone
> > > > > suggest specific items to look at in the policy lists.
> > > > >
> > > > > My logon ID is a local administrator on the computers.
> > > > >
> > > > > Thanks
> > > > >
> > > > > - rick
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

[Stephen Johnson]

That's not the same thing. You're changing something else in that fix.

Stephen

"Kelly" > wrote in message ...
> Hi Rick,
>
> I am listening and it has been on my site for a great while now. :o)
>
> Windows Update Greyed Out (Line 179) Right hand side
> http://www.kellys-korner-xp.com/xp_tweaks.htm
> --
> All the Best,
> Kelly
>
> MS-MVP Win98/XP
> [AE-Windows® XP]
>
> Troubleshooting Windows XP
> http://www.kellys-korner-xp.com
>
> Top 10 Frequently Asked Questions and Answers
> http://www.kellys-korner-xp.com/top10faqs.htm
>
>
> "rick cameron" > wrote in message
> ...
> > It turned out that my computers were set to use SUS (Software Update
> > Service). This causes the Automatic Updates tab to be disabled.
> >
> > I fixed this by deleting
> > HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Win dows\WindowsUpdate and
> > everything under it.
> >
> > Kelly - if you're listening, you may want to add this to your website.
> >
> > Thanks, all
> >
> > - rick
> >
> > "Stephen Johnson" > wrote in
> > message ...
> > > I don't know why this might work, so don't ask, but it was on Kelly's
> site
> > to try. Make sure the
> > > "default" values for the following keys are set to "(value not set)". If
> > they aren't, then delete
> > > the default value, and it will create a new one with "(value not set)".
> > >
> > > HKEY_USERS
> > > HKEY_USERS\S-1-5-21... (anything that starts with S-1-5-21)
> > >
> > >
> > > I don't acually have any trouble with Automatic Updates, but I noticed
> in
> > my registry that the
> > > second S-1-5-21 key's default value was set to "DAT Files" for some
> > reason. No idea. Hope that
> > > helps.
> > >
> > > Stephen
> > >
> > > "rick cameron" > wrote in message
> > > ...
> > > > Hi, Stephen
> > > >
> > > > Thanks for replying, but as I said below, the Automatic Updates
> service
> > _is_
> > > > running.
> > > >
> > > > Any other ideas?
> > > >
> > > > Cheers
> > > >
> > > > - rick
> > > >
> > > > "Stephen Johnson" >
> wrote
> > in
> > > > message ...
> > > > > I just noticed this on my computer. You probably have to set the
> > > > "Automatic Update" service to
> > > > > automatic. That's what I had to do. I don't know how it got turned
> > off,
> > > > but it did. Right-click My
> > > > > Computer, and click Manage. Click the plus-sign next to "Services
> and
> > > > Applications", then click
> > > > > "Services". Right click "Automatic Updates" and click "Properties".
> > Set
> > > > "Startup Type" to Automatic,
> > > > > then start the service. Now Windows Update shouldn't be greyed.
> > > > >
> > > > > Stephen
> > > > >
> > > > > "rick cameron" > wrote in message
> > > > > ...
> > > > > > Hi, all
> > > > > >
> > > > > > When I go to the Automatic Updates tab of the Properties for My
> > > > Computer,
> > > > > > all the controls are greyed out. This happens on my Windows XP SP1
> > > > computer
> > > > > > and on my Windows 2000 Pro SP 4 computer.
> > > > > >
> > > > > > I've seen several other messages describing the same problem, and
> > there
> > > > are
> > > > > > two explanations usually given: that the computer is connected to
> an
> > SUS
> > > > > > server; and that the Automatic Updates service is not running on
> the
> > > > > > computer.
> > > > > >
> > > > > > Neither of these is true in my case. My computers are connected to
> > our
> > > > > > company's network. Other computers on the network (running Windows
> > XP)
> > > > have
> > > > > > the controls on the Automatic Updates tab enabled.
> > > > > >
> > > > > > Is it possible that group or local policy is doing this? If so,
> can
> > > > anyone
> > > > > > suggest specific items to look at in the policy lists.
> > > > > >
> > > > > > My logon ID is a local administrator on the computers.
> > > > > >
> > > > > > Thanks
> > > > > >
> > > > > > - rick
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>

[Kelly]

Have you compared the two, Stephen enough to even warrant this post of
yours? You are getting to be annoying!

--
All the Best,
Kelly

MS-MVP Win98/XP
[AE-Windows® XP]

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Top 10 Frequently Asked Questions and Answers
http://www.kellys-korner-xp.com/top10faqs.htm


"Stephen Johnson" > wrote in
message ...
> That's not the same thing. You're changing something else in that fix.
>
> Stephen
>
> "Kelly" > wrote in message
...
> > Hi Rick,
> >
> > I am listening and it has been on my site for a great while now. :o)
> >
> > Windows Update Greyed Out (Line 179) Right hand side
> > http://www.kellys-korner-xp.com/xp_tweaks.htm
> > --
> > All the Best,
> > Kelly
> >
> > MS-MVP Win98/XP
> > [AE-Windows® XP]
> >
> > Troubleshooting Windows XP
> > http://www.kellys-korner-xp.com
> >
> > Top 10 Frequently Asked Questions and Answers
> > http://www.kellys-korner-xp.com/top10faqs.htm
> >
> >
> > "rick cameron" > wrote in message
> > ...
> > > It turned out that my computers were set to use SUS (Software Update
> > > Service). This causes the Automatic Updates tab to be disabled.
> > >
> > > I fixed this by deleting
> > > HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Win dows\WindowsUpdate
and
> > > everything under it.
> > >
> > > Kelly - if you're listening, you may want to add this to your website.
> > >
> > > Thanks, all
> > >
> > > - rick
> > >
> > > "Stephen Johnson" >
wrote in
> > > message ...
> > > > I don't know why this might work, so don't ask, but it was on
Kelly's
> > site
> > > to try. Make sure the
> > > > "default" values for the following keys are set to "(value not
set)". If
> > > they aren't, then delete
> > > > the default value, and it will create a new one with "(value not
set)".
> > > >
> > > > HKEY_USERS
> > > > HKEY_USERS\S-1-5-21... (anything that starts with S-1-5-21)
> > > >
> > > >
> > > > I don't acually have any trouble with Automatic Updates, but I
noticed
> > in
> > > my registry that the
> > > > second S-1-5-21 key's default value was set to "DAT Files" for some
> > > reason. No idea. Hope that
> > > > helps.
> > > >
> > > > Stephen
> > > >
> > > > "rick cameron" > wrote in message
> > > > ...
> > > > > Hi, Stephen
> > > > >
> > > > > Thanks for replying, but as I said below, the Automatic Updates
> > service
> > > _is_
> > > > > running.
> > > > >
> > > > > Any other ideas?
> > > > >
> > > > > Cheers
> > > > >
> > > > > - rick
> > > > >
> > > > > "Stephen Johnson" >
> > wrote
> > > in
> > > > > message ...
> > > > > > I just noticed this on my computer. You probably have to set the
> > > > > "Automatic Update" service to
> > > > > > automatic. That's what I had to do. I don't know how it got
turned
> > > off,
> > > > > but it did. Right-click My
> > > > > > Computer, and click Manage. Click the plus-sign next to
"Services
> > and
> > > > > Applications", then click
> > > > > > "Services". Right click "Automatic Updates" and click
"Properties".
> > > Set
> > > > > "Startup Type" to Automatic,
> > > > > > then start the service. Now Windows Update shouldn't be greyed.
> > > > > >
> > > > > > Stephen
> > > > > >
> > > > > > "rick cameron" > wrote in
message
> > > > > > ...
> > > > > > > Hi, all
> > > > > > >
> > > > > > > When I go to the Automatic Updates tab of the Properties for
My
> > > > > Computer,
> > > > > > > all the controls are greyed out. This happens on my Windows XP
SP1
> > > > > computer
> > > > > > > and on my Windows 2000 Pro SP 4 computer.
> > > > > > >
> > > > > > > I've seen several other messages describing the same problem,
and
> > > there
> > > > > are
> > > > > > > two explanations usually given: that the computer is connected
to
> > an
> > > SUS
> > > > > > > server; and that the Automatic Updates service is not running
on
> > the
> > > > > > > computer.
> > > > > > >
> > > > > > > Neither of these is true in my case. My computers are
connected to
> > > our
> > > > > > > company's network. Other computers on the network (running
Windows
> > > XP)
> > > > > have
> > > > > > > the controls on the Automatic Updates tab enabled.
> > > > > > >
> > > > > > > Is it possible that group or local policy is doing this? If
so,
> > can
> > > > > anyone
> > > > > > > suggest specific items to look at in the policy lists.
> > > > > > >
> > > > > > > My logon ID is a local administrator on the computers.
> > > > > > >
> > > > > > > Thanks
> > > > > > >
> > > > > > > - rick
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
>
>

[Torgeir Bakken (MVP)]

Stephen Johnson wrote:

> That's not the same thing. You're changing something else in that fix.

Take a look at the last line in the updaterestore.reg file at Kelly's site:

[-HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Win dows\WindowsUpdate\]


This will delete HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Win dows\WindowsUpdate and
everything under it...


--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scriptcenter

[Stephen Johnson]

Man, am I not paying attention or what?! For some reason I thought he said something closer to the
root. Never Mind. duh.....

Stephen

"Kelly" > wrote in message ...
> Have you compared the two, Stephen enough to even warrant this post of
> yours? You are getting to be annoying!
>
> --
> All the Best,
> Kelly
>
> MS-MVP Win98/XP
> [AE-Windows® XP]
>
> Troubleshooting Windows XP
> http://www.kellys-korner-xp.com
>
> Top 10 Frequently Asked Questions and Answers
> http://www.kellys-korner-xp.com/top10faqs.htm
>
>
> "Stephen Johnson" > wrote in
> message ...
> > That's not the same thing. You're changing something else in that fix.
> >
> > Stephen
> >
> > "Kelly" > wrote in message
> ...
> > > Hi Rick,
> > >
> > > I am listening and it has been on my site for a great while now. :o)
> > >
> > > Windows Update Greyed Out (Line 179) Right hand side
> > > http://www.kellys-korner-xp.com/xp_tweaks.htm
> > > --
> > > All the Best,
> > > Kelly
> > >
> > > MS-MVP Win98/XP
> > > [AE-Windows® XP]
> > >
> > > Troubleshooting Windows XP
> > > http://www.kellys-korner-xp.com
> > >
> > > Top 10 Frequently Asked Questions and Answers
> > > http://www.kellys-korner-xp.com/top10faqs.htm
> > >
> > >
> > > "rick cameron" > wrote in message
> > > ...
> > > > It turned out that my computers were set to use SUS (Software Update
> > > > Service). This causes the Automatic Updates tab to be disabled.
> > > >
> > > > I fixed this by deleting
> > > > HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Win dows\WindowsUpdate
> and
> > > > everything under it.
> > > >
> > > > Kelly - if you're listening, you may want to add this to your website.
> > > >
> > > > Thanks, all
> > > >
> > > > - rick
> > > >
> > > > "Stephen Johnson" >
> wrote in
> > > > message ...
> > > > > I don't know why this might work, so don't ask, but it was on
> Kelly's
> > > site
> > > > to try. Make sure the
> > > > > "default" values for the following keys are set to "(value not
> set)". If
> > > > they aren't, then delete
> > > > > the default value, and it will create a new one with "(value not
> set)".
> > > > >
> > > > > HKEY_USERS
> > > > > HKEY_USERS\S-1-5-21... (anything that starts with S-1-5-21)
> > > > >
> > > > >
> > > > > I don't acually have any trouble with Automatic Updates, but I
> noticed
> > > in
> > > > my registry that the
> > > > > second S-1-5-21 key's default value was set to "DAT Files" for some
> > > > reason. No idea. Hope that
> > > > > helps.
> > > > >
> > > > > Stephen
> > > > >
> > > > > "rick cameron" > wrote in message
> > > > > ...
> > > > > > Hi, Stephen
> > > > > >
> > > > > > Thanks for replying, but as I said below, the Automatic Updates
> > > service
> > > > _is_
> > > > > > running.
> > > > > >
> > > > > > Any other ideas?
> > > > > >
> > > > > > Cheers
> > > > > >
> > > > > > - rick
> > > > > >
> > > > > > "Stephen Johnson" >
> > > wrote
> > > > in
> > > > > > message ...
> > > > > > > I just noticed this on my computer. You probably have to set the
> > > > > > "Automatic Update" service to
> > > > > > > automatic. That's what I had to do. I don't know how it got
> turned
> > > > off,
> > > > > > but it did. Right-click My
> > > > > > > Computer, and click Manage. Click the plus-sign next to
> "Services
> > > and
> > > > > > Applications", then click
> > > > > > > "Services". Right click "Automatic Updates" and click
> "Properties".
> > > > Set
> > > > > > "Startup Type" to Automatic,
> > > > > > > then start the service. Now Windows Update shouldn't be greyed.
> > > > > > >
> > > > > > > Stephen
> > > > > > >
> > > > > > > "rick cameron" > wrote in
> message
> > > > > > > ...
> > > > > > > > Hi, all
> > > > > > > >
> > > > > > > > When I go to the Automatic Updates tab of the Properties for
> My
> > > > > > Computer,
> > > > > > > > all the controls are greyed out. This happens on my Windows XP
> SP1
> > > > > > computer
> > > > > > > > and on my Windows 2000 Pro SP 4 computer.
> > > > > > > >
> > > > > > > > I've seen several other messages describing the same problem,
> and
> > > > there
> > > > > > are
> > > > > > > > two explanations usually given: that the computer is connected
> to
> > > an
> > > > SUS
> > > > > > > > server; and that the Automatic Updates service is not running
> on
> > > the
> > > > > > > > computer.
> > > > > > > >
> > > > > > > > Neither of these is true in my case. My computers are
> connected to
> > > > our
> > > > > > > > company's network. Other computers on the network (running
> Windows
> > > > XP)
> > > > > > have
> > > > > > > > the controls on the Automatic Updates tab enabled.
> > > > > > > >
> > > > > > > > Is it possible that group or local policy is doing this? If
> so,
> > > can
> > > > > > anyone
> > > > > > > > suggest specific items to look at in the policy lists.
> > > > > > > >
> > > > > > > > My logon ID is a local administrator on the computers.
> > > > > > > >
> > > > > > > > Thanks
> > > > > > > >
> > > > > > > > - rick
> > > > > > > >
> > > > > > > >
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> >
> >
>

[rick cameron]

Hmm... The first time I looked at that .reg file, I don't think it had the
line

[-HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Win dows\WindowsUpdate\]

....but it's there now!

One of our IT guys said he thought these keys might be reinstated
automatically, by Group Policy being pushed down from the AD server. Do you
know anything about that?

Cheers

- rick

"Kelly" > wrote in message
...
> Hi Rick,
>
> I am listening and it has been on my site for a great while now. :o)
>
> Windows Update Greyed Out (Line 179) Right hand side
> http://www.kellys-korner-xp.com/xp_tweaks.htm
> --
> All the Best,
> Kelly
>
> MS-MVP Win98/XP
> [AE-Windows® XP]
>
> Troubleshooting Windows XP
> http://www.kellys-korner-xp.com
>
> Top 10 Frequently Asked Questions and Answers
> http://www.kellys-korner-xp.com/top10faqs.htm
>
>

[Torgeir Bakken (MVP)]

rick cameron wrote:

> Hmm... The first time I looked at that .reg file, I don't think it had the
> line
>
> [-HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Win dows\WindowsUpdate\]
>
> ...but it's there now!
>
> One of our IT guys said he thought these keys might be reinstated
> automatically, by Group Policy being pushed down from the AD server. Do you
> know anything about that?

Hi

This will happen if you have created a GPO that configures WU/SUS.


--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter

[rick cameron]

"Torgeir Bakken (MVP)" > wrote in message
...
> rick cameron wrote:
>
> >
> > One of our IT guys said he thought these keys might be reinstated
> > automatically, by Group Policy being pushed down from the AD server. Do
you
> > know anything about that?
>
> Hi
>
> This will happen if you have created a GPO that configures WU/SUS.
>
>
> --
> torgeir
> Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of the 1328 page
> Scripting Guide: http://www.microsoft.com/technet/scriptcenter
>
>

Hi, Torgeir

I don't know much about Group Policy Objects. How can I tell if there's such
a GPO?

Thanks

- rick

[Torgeir Bakken (MVP)]

rick cameron wrote:

> Torgeir Bakken (MVP) wrote:
> > This will happen if you have created a GPO that configures WU/SUS.
>
> I don't know much about Group Policy Objects. How can I tell if there's such
> a GPO?

Hi

Gpresult.exe can be used to see what GPO's are in action for a user/computer.

Run it like this to get the output redirected to a text file (from Start/Run or
a command prompt):

Gpresult.exe /v >C:\GpresultLog.txt

(/v is for verbose output)


Gpresult.exe comes default installed with WinXP Pro.

For a Win2k computer, Gpresult.exe can be downloaded freely from here:
http://www.microsoft.com/windows2000/techinfo/reskit/tools/default.asp


--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter

[rick cameron]

Excellent - thanks!

"Torgeir Bakken (MVP)" > wrote in message
...
> rick cameron wrote:
>
> > Torgeir Bakken (MVP) wrote:
> > > This will happen if you have created a GPO that configures WU/SUS.
> >
> > I don't know much about Group Policy Objects. How can I tell if there's
such
> > a GPO?
>
> Hi
>
> Gpresult.exe can be used to see what GPO's are in action for a
user/computer.
>
> Run it like this to get the output redirected to a text file (from
Start/Run or
> a command prompt):
>
> Gpresult.exe /v >C:\GpresultLog.txt
>
> (/v is for verbose output)
>
>
> Gpresult.exe comes default installed with WinXP Pro.
>
> For a Win2k computer, Gpresult.exe can be downloaded freely from here:
> http://www.microsoft.com/windows2000/techinfo/reskit/tools/default.asp
>
>
> --
> torgeir
> Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of the 1328 page
> Scripting Guide: http://www.microsoft.com/technet/scriptcenter
>
>

[Gena]

I have a slightly different problem from Rick's. Can anyone give me
suggestions? We have XP and 2000 computers with limited user
privileges and their computers are set to auto download and install.
However, the "No" option to restart at a later time is greyed out.
They can't cancel the reboot at a later time that administrators can
do. I've tried editing the group policy of "No auto-restart for with
logged on users" and have made sure that that is in effect with the
regedit value set to 1 but that didn't work. The "No" button is still
greyed out. The only thing it does now is that the dialog just sits
on top of everything and wait for you to accidently hit the "yes"
button for reboot. Any help would be greatly appreciated.

Thanks,
Gena

"Stephen Johnson" > wrote in message >...
> Attached is the reg file that may apply.
>
> Stephen
>
> "rick cameron" > wrote in message
> ...
> > Hi, Stephen
> >
> > Thanks for replying, but as I said below, the Automatic Updates service _is_
> > running.
> >
> > Any other ideas?
> >
> > Cheers
> >
> > - rick
> >
> > "Stephen Johnson" > wrote in
> > message ...
> > > I just noticed this on my computer. You probably have to set the
> "Automatic Update" service to
> > > automatic. That's what I had to do. I don't know how it got turned off,
> but it did. Right-click My
> > > Computer, and click Manage. Click the plus-sign next to "Services and
> Applications", then click
> > > "Services". Right click "Automatic Updates" and click "Properties". Set
> "Startup Type" to Automatic,
> > > then start the service. Now Windows Update shouldn't be greyed.
> > >
> > > Stephen
> > >
> > > "rick cameron" > wrote in message
> > > ...
> > > > Hi, all
> > > >
> > > > When I go to the Automatic Updates tab of the Properties for My
> Computer,
> > > > all the controls are greyed out. This happens on my Windows XP SP1
> computer
> > > > and on my Windows 2000 Pro SP 4 computer.
> > > >
> > > > I've seen several other messages describing the same problem, and there
> are
> > > > two explanations usually given: that the computer is connected to an SUS
> > > > server; and that the Automatic Updates service is not running on the
> > > > computer.
> > > >
> > > > Neither of these is true in my case. My computers are connected to our
> > > > company's network. Other computers on the network (running Windows XP)
> have
> > > > the controls on the Automatic Updates tab enabled.
> > > >
> > > > Is it possible that group or local policy is doing this? If so, can
> anyone
> > > > suggest specific items to look at in the policy lists.
> > > >
> > > > My logon ID is a local administrator on the computers.
> > > >
> > > > Thanks
> > > >
> > > > - rick
> > > >
> > > >
> > >
> > >
> >
> >
>
>
> begin 666 updaterestore.reg
> M5VEN9&]W<R!296=I<W1R>2!%9&ET;W(@5F5R<VEO;B U+C P#0H-"EM(2T59
> M7T-54E)%3E1?55-%4EQ3;V9T=V%R95Q-:6-R;W-O9G1<5VEN9&]W<UQ#=7)R
> M96YT5F5R<VEO;EQ0;VQI8VEE<UQ%>'!L;W)E<ET-"B).;U=I;F1O=W-5<&1A
> M=&4B/61W;W)D.C P,# P,# P#0H-"EM(2T597TQ/0T%,7TU!0TA)3D5<4V]F
> M='=A<F5<36EC<F]S;V9T7%=I;F1O=W-<0W5R<F5N=%9E<G-I;VY<4&]L:6-I
> M97-<17AP;&]R97)=#0HB3F]7:6YD;W=S57!D871E(CUD=V]R9#HP,# P,# P
> #, T*
> `
> end