Re: Video conversations disconnect after a few seconds

[Richard Abraham]

Thanks Jonathan,

The final answer was to uninstall Zone Alarm, the
TrueVector component was still operating even though I
wasn't starting it at all.

My only problem now is I would prefer to use a better
firewall than the WindowsXP one, but I guess that can
wait. At least I can now hold video conversations.

Regards.

Richard

>-----Original Message-----
>Greetings Richard,
>
>Usually this behavior caused by either you or your
contact updating your audio drivers, and
>Messenger not recognizing the change. To fix this, both
you and your contact should go
>through the Audio Tuning Wizard again -- to do so, open
the main Messenger window, click the
>Tools menu, then Audio Tuning Wizard and go through the
wizard again.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Richard Abraham" > wrote in
message
...
>> Trying to connect to another Windows XP user. We both
>> have Messenger 4.7. Connection is OK, remote
assistance
>> works but voice conversations start and then
immediately
>> terminate. It just says connection terminated. I have
>> an ADSL connection and use the Windows XP firewall, the
>> other end is a 56K modem also with XP firewall. We
have
>> tried turning both firewalls off without success. Is
>> there any diagnostics I can turn on, or any clues as to
>> why it might not work. I have communicated with other
>> modem users successfully in the past.
>
>
>.
>

[Jonathan Kay [MVP]]

Hi Richard,

Yes, ZoneAlarm is well known for blocking voice/video when it's supposedly "disabled".
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Richard Abraham" > wrote in message
...
> Thanks Jonathan,
>
> The final answer was to uninstall Zone Alarm, the
> TrueVector component was still operating even though I
> wasn't starting it at all.
>
> My only problem now is I would prefer to use a better
> firewall than the WindowsXP one, but I guess that can
> wait. At least I can now hold video conversations.
>
> Regards.
>
> Richard
>
> >-----Original Message-----
> >Greetings Richard,
> >
> >Usually this behavior caused by either you or your
> contact updating your audio drivers, and
> >Messenger not recognizing the change. To fix this, both
> you and your contact should go
> >through the Audio Tuning Wizard again -- to do so, open
> the main Messenger window, click the
> >Tools menu, then Audio Tuning Wizard and go through the
> wizard again.
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >"Richard Abraham" > wrote in
> message
> ...
> >> Trying to connect to another Windows XP user. We both
> >> have Messenger 4.7. Connection is OK, remote
> assistance
> >> works but voice conversations start and then
> immediately
> >> terminate. It just says connection terminated. I have
> >> an ADSL connection and use the Windows XP firewall, the
> >> other end is a 56K modem also with XP firewall. We
> have
> >> tried turning both firewalls off without success. Is
> >> there any diagnostics I can turn on, or any clues as to
> >> why it might not work. I have communicated with other
> >> modem users successfully in the past.
> >
> >
> >.
> >

[Jonathan Kay [MVP]]

Greetings Brian,

How exactly is it "not working"? If you go through the Audio (and Video) Tuning Wizard, are
you able to go through the wizard without any errors? If you are seeing an error, what is
it?

I'm not quite sure what you mean by your camera working AIM -- I wasn't aware AIM had any
video support.

Keep in mind most of these issues are related to either drivers (which would be a Logitech
problem) or networks on either your side (or your contacts), both of which aren't related to
Microsoft.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Brian Hartman Photography" > wrote in message
...
> I just installed a Logitech Clicksmart 420 camera and could not get it to
> work with Windows messenger or MSN messenger. I've read thru these posts and
> others and it seems that alot of people are having similar problems. Like
> others, my camera works ok in other applications such as aol aim. Sounds
> like video chat problem with the messenger products. That is , they don't do
> what they are advertised to do. As users, a.k.a. paying customers, it's not
> our job to hack the problems. How about Microsoft fix the problem for us. If
> anybody knows how to make video chat function work let me know.
> "Jonathan Kay [MVP]" > wrote in message
> ...
> > Greetings Jessica,
> >
> > Usually this behavior caused by either you or your contact updating your
> audio drivers, and
> > Messenger not recognizing the change. To fix this, both you and your
> contact should go
> > through the Audio Tuning Wizard again -- to do so, open the main Messenger
> window, click the
> > Tools menu, then Audio Tuning Wizard and go through the wizard again.
> > ____________________________________________
> > Jonathan Kay
> > Windows MVP, Messenger
> > Associate Expert
> > http://www.microsoft.com/windowsxp/expertzone/
> > Messenger Resources - http://messenger.jonathankay.com
> >
> > "Jessica" > wrote in message
> > ...
> > > I am also having this same problem. We both have MSN
> > > messenger 4.7 and the same Logitech camera. I have a
> > > modem and he has DSL. I haven't figured it out yet. But
> > > if you get any clues let me know.
> > > >-----Original Message-----
> > > >Trying to connect to another Windows XP user. We both
> > > >have Messenger 4.7. Connection is OK, remote assistance
> > > >works but voice conversations start and then immediately
> > > >terminate. It just says connection terminated. I have
> > > >an ADSL connection and use the Windows XP firewall, the
> > > >other end is a 56K modem also with XP firewall. We have
> > > >tried turning both firewalls off without success. Is
> > > >there any diagnostics I can turn on, or any clues as to
> > > >why it might not work. I have communicated with other
> > > >modem users successfully in the past.
> > > >.
> > > >
> >
> >
>
>