Cannot sign in MSN Hotmail with IE, netscape is fine

[hg]

Help,
Windows XP professional, following troubles since 4/24,
1. Cannot sign in MSN, but the dial-up connection is ok.
2. Cannot access hotmail account if using IE, but using
Netscape is fine. Using other computer is fine too.
3. Windows Update does not work either,
saying"incomplete update", etc. I followed MS guide to
change iuctl.dll & iuengine.dll. It did not work either.

Any idea?

[Jonathan Kay [MVP]]

Greetings,

First, double-check that your computer's clock has been set properly -- just double-click the
clock in the corner of the screen and verify that the date is correct.

Secondly, remove your Internet Explorer cache and cookies -- open Internet Explorer, click
the Tools menu, then Internet Options, then click the Delete Files button,and when that's
complete click the Delete Cookies button. Then, click the Privacy tab and click the
'Default' button. Then, click the Content tab, click Clear SSL State, and click OK.

After all this, try again Hotmail and Messenger again.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"hg" > wrote in message
...
> Help,
> Windows XP professional, following troubles since 4/24,
> 1. Cannot sign in MSN, but the dial-up connection is ok.
> 2. Cannot access hotmail account if using IE, but using
> Netscape is fine. Using other computer is fine too.
> 3. Windows Update does not work either,
> saying"incomplete update", etc. I followed MS guide to
> change iuctl.dll & iuengine.dll. It did not work either.
>
> Any idea?
>

[hg]

Thank you very much for response.
But, it does not work either. I recall that this problem
occured after the "automatic update" installed the latest
security hotfix from Microsoft.

any further idea?


>-----Original Message-----
>Greetings,
>
>First, double-check that your computer's clock has been
set properly -- just double-click the
>clock in the corner of the screen and verify that the
date is correct.
>
>Secondly, remove your Internet Explorer cache and
cookies -- open Internet Explorer, click
>the Tools menu, then Internet Options, then click the
Delete Files button,and when that's
>complete click the Delete Cookies button. Then, click
the Privacy tab and click the
>'Default' button. Then, click the Content tab, click
Clear SSL State, and click OK.
>
>After all this, try again Hotmail and Messenger again.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"hg" > wrote in message
...
>> Help,
>> Windows XP professional, following troubles since
4/24,
>> 1. Cannot sign in MSN, but the dial-up connection is
ok.
>> 2. Cannot access hotmail account if using IE, but
using
>> Netscape is fine. Using other computer is fine too.
>> 3. Windows Update does not work either,
>> saying"incomplete update", etc. I followed MS guide to
>> change iuctl.dll & iuengine.dll. It did not work
either.
>>
>> Any idea?
>>
>
>
>.
>

[hg]

I used XP system restore wizard to restore my XP to the
date one day before I got those stupid bugs, and now
everything is OK, back to normal. I believe those bugs
were coming from one of the latest hotfix from Microsoft.


>-----Original Message-----
>Thank you very much for response.
>But, it does not work either. I recall that this problem
>occured after the "automatic update" installed the
latest
>security hotfix from Microsoft.
>
>any further idea?
>
>
>>-----Original Message-----
>>Greetings,
>>
>>First, double-check that your computer's clock has been
>set properly -- just double-click the
>>clock in the corner of the screen and verify that the
>date is correct.
>>
>>Secondly, remove your Internet Explorer cache and
>cookies -- open Internet Explorer, click
>>the Tools menu, then Internet Options, then click the
>Delete Files button,and when that's
>>complete click the Delete Cookies button. Then, click
>the Privacy tab and click the
>>'Default' button. Then, click the Content tab, click
>Clear SSL State, and click OK.
>>
>>After all this, try again Hotmail and Messenger again.
>>____________________________________________
>>Jonathan Kay
>>Windows MVP, Messenger
>>Associate Expert
>>http://www.microsoft.com/windowsxp/expertzone/
>>Messenger Resources - http://messenger.jonathankay.com
>>
>>"hg" > wrote in message
...
>>> Help,
>>> Windows XP professional, following troubles since
>4/24,
>>> 1. Cannot sign in MSN, but the dial-up connection is
>ok.
>>> 2. Cannot access hotmail account if using IE, but
>using
>>> Netscape is fine. Using other computer is fine too.
>>> 3. Windows Update does not work either,
>>> saying"incomplete update", etc. I followed MS guide to
>>> change iuctl.dll & iuengine.dll. It did not work
>either.
>>>
>>> Any idea?
>>>
>>
>>
>>.
>>
>.
>

[Jonathan Kay [MVP]]

Hi,

Thanks for the feedback -- if you determine exactly which hot fix it was, let me know.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"hg" > wrote in message ...
> I used XP system restore wizard to restore my XP to the
> date one day before I got those stupid bugs, and now
> everything is OK, back to normal. I believe those bugs
> were coming from one of the latest hotfix from Microsoft.
>
>
> >-----Original Message-----
> >Thank you very much for response.
> >But, it does not work either. I recall that this problem
> >occured after the "automatic update" installed the
> latest
> >security hotfix from Microsoft.
> >
> >any further idea?
> >
> >
> >>-----Original Message-----
> >>Greetings,
> >>
> >>First, double-check that your computer's clock has been
> >set properly -- just double-click the
> >>clock in the corner of the screen and verify that the
> >date is correct.
> >>
> >>Secondly, remove your Internet Explorer cache and
> >cookies -- open Internet Explorer, click
> >>the Tools menu, then Internet Options, then click the
> >Delete Files button,and when that's
> >>complete click the Delete Cookies button. Then, click
> >the Privacy tab and click the
> >>'Default' button. Then, click the Content tab, click
> >Clear SSL State, and click OK.
> >>
> >>After all this, try again Hotmail and Messenger again.
> >>____________________________________________
> >>Jonathan Kay
> >>Windows MVP, Messenger
> >>Associate Expert
> >>http://www.microsoft.com/windowsxp/expertzone/
> >>Messenger Resources - http://messenger.jonathankay.com
> >>
> >>"hg" > wrote in message
> ...
> >>> Help,
> >>> Windows XP professional, following troubles since
> >4/24,
> >>> 1. Cannot sign in MSN, but the dial-up connection is
> >ok.
> >>> 2. Cannot access hotmail account if using IE, but
> >using
> >>> Netscape is fine. Using other computer is fine too.
> >>> 3. Windows Update does not work either,
> >>> saying"incomplete update", etc. I followed MS guide to
> >>> change iuctl.dll & iuengine.dll. It did not work
> >either.
> >>>
> >>> Any idea?
> >>>
> >>
> >>
> >>.
> >>
> >.
> >