msn messenger

[chris]

I am unable to sign into msn messenger I keep getting
this: WE WERE UNABLE TO SIGN YOU INTO .NET MESSENGER
SERVICE POSSIBLY BECAUSE OF A PROBLEM WITH THE SERVICE OR
WITH YOUR INTERNET CONNECTION. MAKE SURE YOU ARE
CONNECTED 0x81000301.

We are connected. I have talked with the Dell reps and
msn people nobody has helped yet. please help if you can.

[Jonathan Kay [MVP]]

Greetings Chris,

Here are some suggestions you might want to check/try:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK

Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"chris" > wrote in message
...
> I am unable to sign into msn messenger I keep getting
> this: WE WERE UNABLE TO SIGN YOU INTO .NET MESSENGER
> SERVICE POSSIBLY BECAUSE OF A PROBLEM WITH THE SERVICE OR
> WITH YOUR INTERNET CONNECTION. MAKE SURE YOU ARE
> CONNECTED 0x81000301.
>
> We are connected. I have talked with the Dell reps and
> msn people nobody has helped yet. please help if you can.

>-----Original Message-----
>Greetings Chris,
>
>Here are some suggestions you might want to check/try:
>
>1. The date on your computer needs to be set properly --
double click the clock verify that
>the time and date are set.
>2. If your password information is not saved, verify
that you are typing it in with the
>correct case (uppercase or lowercase).
>3. Change your password @
http://memberservicesnet.passport.com/memberservice.srf,
then try
>signing in again.
>4. If you use a firewall (like ZoneAlarm, Norton
Internet Security etc. ), it's possible
>that Messenger doesn't have the correct rights to access
the Internet, especially since you
>upgraded. You may need to re/add Messenger to the
allowed list of programs in your firewall
>if this is the case.
>5. If you disabled your firewall in the past, it still
may be blocking Messenger -- try
>restarting it and see if that helps the situation. You
also might try uninstalling an
>installed firewall, to verify that it isn't causing a
problem (even if it is disabled).
>6. Clear your IE cache and cookies -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then click the Delete Files button,
and when that's complete click the
>Delete Cookies button.
>7. Check your IE Security settings -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then Advanced tab, scroll to the
Security section, and verify that "Check
>for server certificate revocation" is unchecked. Also
verify that 'Use SSL 2.0' and Use SSL
>3.0' is checked, then click OK.
>8. Click Start, then Run, and enter the following:
>regsvr32 softpub.dll
>then click OK
>
>Then try again.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>"chris" > wrote in
message
...
>> I am unable to sign into msn messenger I keep getting
>> this: WE WERE UNABLE TO SIGN YOU INTO .NET MESSENGER
>> SERVICE POSSIBLY BECAUSE OF A PROBLEM WITH THE SERVICE
OR
>> WITH YOUR INTERNET CONNECTION. MAKE SURE YOU ARE
>> CONNECTED 0x81000301.
>>
>> We are connected. I have talked with the Dell reps and
>> msn people nobody has helped yet. please help if you
can.

I have done everything you asked except I don't know
where to go to check the firewall or how to do it.
Secondly I went to start,run and entered regsvr32
softpub.d11 and this could not be found. please reply
thanks chris
>
>
>.
>

[DaveL]

wrote:

> I have done everything you asked except I don't know
> where to go to check the firewall or how to do it.
> Secondly I went to start,run and entered regsvr32
> softpub.d11 and this could not be found. please reply

Macke sure you are entering softpub.dll (dee ell ell) and not
softpub.d11 (dee one one).

>-----Original Message-----
wrote:
>
>> I have done everything you asked except I don't know
>> where to go to check the firewall or how to do it.
>> Secondly I went to start,run and entered regsvr32
>> softpub.d11 and this could not be found. please reply
>
>Macke sure you are entering softpub.dll (dee ell ell)
and not
>softpub.d11 (dee one one).

I entered it correctly and it went through. My messenger
still will not connect to the internet and keep getting
the same error message 0x81000301 you are not connected.
Do I net to reinstall my windows. Is it a problem with
my computer or 6.1 messenger.
>.
>

Xref: kermit microsoft.public.windowsxp.messenger:62147


>-----Original Message-----
>Greetings Chris,
>
>Here are some suggestions you might want to check/try:
>
>1. The date on your computer needs to be set properly --
double click the clock verify that
>the time and date are set.
>2. If your password information is not saved, verify
that you are typing it in with the
>correct case (uppercase or lowercase).
>3. Change your password @
http://memberservicesnet.passport.com/memberservice.srf,
then try

I have tried it all and nothing works. Is my only option
to reload my windows? please let me know
>signing in again.
>4. If you use a firewall (like ZoneAlarm, Norton
Internet Security etc. ), it's possible
>that Messenger doesn't have the correct rights to access
the Internet, especially since you
>upgraded. You may need to re/add Messenger to the
allowed list of programs in your firewall
>if this is the case.
>5. If you disabled your firewall in the past, it still
may be blocking Messenger -- try
>restarting it and see if that helps the situation. You
also might try uninstalling an
>installed firewall, to verify that it isn't causing a
problem (even if it is disabled).
>6. Clear your IE cache and cookies -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then click the Delete Files button,
and when that's complete click the
>Delete Cookies button.
>7. Check your IE Security settings -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then Advanced tab, scroll to the
Security section, and verify that "Check
>for server certificate revocation" is unchecked. Also
verify that 'Use SSL 2.0' and Use SSL
>3.0' is checked, then click OK.
>8. Click Start, then Run, and enter the following:
>regsvr32 softpub.dll
>then click OK
>
>Then try again.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>"chris" > wrote in
message
...
>> I am unable to sign into msn messenger I keep getting
>> this: WE WERE UNABLE TO SIGN YOU INTO .NET MESSENGER
>> SERVICE POSSIBLY BECAUSE OF A PROBLEM WITH THE SERVICE
OR
>> WITH YOUR INTERNET CONNECTION. MAKE SURE YOU ARE
>> CONNECTED 0x81000301.
>>
>> We are connected. I have talked with the Dell reps and
>> msn people nobody has helped yet. please help if you
can.
>
>
>.
>

[Ali]

I have wiped my computer clean and restarted the whole thing from scratch and guess what after 3 hrs... The problem is still there... Im starting to think the worst here and my only and final option; after working on this problem daily for several hrs for
almost 2 weeks now; is to replace all my wiring and try a different modem!!!!

All my checks tell me everything is running fine (modem etc) but there is a fault somewhere!!!
Will be intouch
Ali

[agiddens]

I have the same problem. I have uninstalled and rolled back to v5.0,
same problem!

Are we sure its not just a problem with the service?


agiddens
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