my contact can't hear my voice

[Susan]

I just installed the latest update to messenger and since
I did that my contacts ca't hear my voice in the video
conversation. They can hear everything else including the
keyboard. I have checked all my hardware and everything
is working perfectly. Can anyone help please. I can hear
them just fine.

[Jonathan Kay [MVP]]

Greetings Susan,

A few things could be causing this. Firstly, make sure you've gone through the Audio (and
Video) Tuning Wizard recently (open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard).

Secondly, try turning off any firewall you might have engaged, including the Windows XP
Internet Connection Firewall -- click Start, then click the Control Panel. If you're in
category view click Network and Internet connections then click Network Connections. Right
click your network/internet connection, then click Properties. Click the Advanced Tab, and
verify that the Internet Connection Firewall is unchecked.

Thirdly, if you're using a router, in order for voice conversations to be successful, it will
either have built-in support for Messenger voice/video (usually turned on by setting your
computer into the DMZ of the router, see router documentation on how to turn this on) or need
to support Universal Plug and Play (UPnP). There may be an update for your router to support
UPnP, look on your router manufacturers website to see if there's an update for your routers
firmware to allow your router to support UPnP. If you do have a router, and it does already
support UPnP, you may just need to remove the current forwardings -- to do so, click Start,
All Programs, Accessories, Communications, Network Connections. Right-click the "Internet
Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the
Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one.
Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger
and try a voice/video conversation again.

All of these may be problems on your contacts' side as well, so asking them to do the same as
above my help.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Susan" > wrote in message ...
> I just installed the latest update to messenger and since
> I did that my contacts ca't hear my voice in the video
> conversation. They can hear everything else including the
> keyboard. I have checked all my hardware and everything
> is working perfectly. Can anyone help please. I can hear
> them just fine.

[Susan]

>-----Original Message-----
>Greetings Susan,
>
>A few things could be causing this. Firstly, make sure
you've gone through the Audio (and
>Video) Tuning Wizard recently (open the main Messenger
window, click the Tools menu, then
>Audio Tuning Wizard).
>
>Secondly, try turning off any firewall you might have
engaged, including the Windows XP
>Internet Connection Firewall -- click Start, then click
the Control Panel. If you're in
>category view click Network and Internet connections
then click Network Connections. Right
>click your network/internet connection, then click
Properties. Click the Advanced Tab, and
>verify that the Internet Connection Firewall is
unchecked.
>
>Thirdly, if you're using a router, in order for voice
conversations to be successful, it will
>either have built-in support for Messenger voice/video
(usually turned on by setting your
>computer into the DMZ of the router, see router
documentation on how to turn this on) or need
>to support Universal Plug and Play (UPnP). There may be
an update for your router to support
>UPnP, look on your router manufacturers website to see
if there's an update for your routers
>firmware to allow your router to support UPnP. If you
do have a router, and it does already
>support UPnP, you may just need to remove the current
forwardings -- to do so, click Start,
>All Programs, Accessories, Communications, Network
Connections. Right-click the "Internet
>Gateway" (should be under the Internet Gateway heading)
and choose Properties. Choose the
>Settings button, click each 'msmsgs' or 'msnmsgr' entry
and then choose 'Delete' to each one.
>Then close Messenger (right-click the Messenger icon,
choose Exit), then restart Messenger
>and try a voice/video conversation again.
>
>All of these may be problems on your contacts' side as
well, so asking them to do the same as
>above my help.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Susan" > wrote in message
...
>> I just installed the latest update to messenger and
since
>> I did that my contacts ca't hear my voice in the video
>> conversation. They can hear everything else including
the
>> keyboard. I have checked all my hardware and everything
>> is working perfectly. Can anyone help please. I can
hear
>> them just fine.
>I have just put a new post in as the problem has not
been fixed. I see there are more people with the same
problems. We have tried everything on your list. Windows
XP and messenger worked perfectly till the latest update
installed. a funny icon appeared on the desktop/ it was
deleted, full details in the new post. PLEASE HELP. Susan
>
>.
>