Can't sign in!!!!WHY!!!!

[Hal]

Hi Guys!!

I can't sign in with my massenger!! everytime i try to
sign in, it says that there is a problem either with the
service or with the internet connection and i should
retry!!!!
the connection is alright!! I tried to put an incorrect
passward to make sure, and it told me that the passward
was incorrect!! so i think the connection is okay!!!
I didn't use to have this problem till i did update for
my windows xp (homeAD). One of the files was for the
massenger(4.7). Since i did the update it hasn been
working!!!!
So what should i do!! Is the file that i downloaded from
the windows update the reasone of that?!!!!

pleaaaaaaaaaaaaaaaaase HELP me!!

[Jonathan Kay [MVP]]

Greetings Hal,

Here are some suggestions you might want to try/check:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet. You may need to
re/add Messenger to the allowed list of programs in your firewall if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).

Finally, you may just want to use System Restore to restore your computer back to when it was
signing you in. To do so, click the Start button, then Help & Support, then "Undo changes to
my computer using System Restore" and then proceed through the wizard to restore back a
previous day when it was working.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Hal" > wrote in message ...
> Hi Guys!!
>
> I can't sign in with my massenger!! everytime i try to
> sign in, it says that there is a problem either with the
> service or with the internet connection and i should
> retry!!!!
> the connection is alright!! I tried to put an incorrect
> passward to make sure, and it told me that the passward
> was incorrect!! so i think the connection is okay!!!
> I didn't use to have this problem till i did update for
> my windows xp (homeAD). One of the files was for the
> massenger(4.7). Since i did the update it hasn been
> working!!!!
> So what should i do!! Is the file that i downloaded from
> the windows update the reasone of that?!!!!
>
> pleaaaaaaaaaaaaaaaaase HELP me!!

[Larry]

I experienced the same thing. Here's what I did. I deleted the stored user
names and passwords in the User Accounts | Advanced tab and then ran the
..NET Passport Wizard again.

Larry


"Hal" > wrote in message
...
> Hi Guys!!
>
> I can't sign in with my massenger!! everytime i try to
> sign in, it says that there is a problem either with the
> service or with the internet connection and i should
> retry!!!!
> the connection is alright!! I tried to put an incorrect
> passward to make sure, and it told me that the passward
> was incorrect!! so i think the connection is okay!!!
> I didn't use to have this problem till i did update for
> my windows xp (homeAD). One of the files was for the
> massenger(4.7). Since i did the update it hasn been
> working!!!!
> So what should i do!! Is the file that i downloaded from
> the windows update the reasone of that?!!!!
>
> pleaaaaaaaaaaaaaaaaase HELP me!!