Password problem after Win XP repair

[Mark Fisher]

Thank you, but I had already found this, and it does not
provide the hotfix. After 4 emails to MS trying to get
this hotfix, they send me back this link too. I am stuck
in an endless loop with them as well. Explains alot, I
guess.
>-----Original Message-----
>http://support.microsoft.com/default.aspx?scid=kb;en-
>us;308402
>
>
>
>>-----Original Message-----
>>I had a crash with a corrupted windows\system32
>>\config\system file and, after repairing, I am in an
>>endless boot loop with error msg: "lsass.exe system
>>error: When trying to update a password the return
>>status indicates that the value provided as the current
>>password is incorrect." The recovery console asks me
>for
>>the administrator password - I don't believe I ever
used
>>one - and will not accept anything I type, including
>>nothing. The MS database says I need the Q308402
>hotfix,
>>but I cannot find this hotfix, or how to get it,
>>anywhere. Anyone have any ideas? Thanks! Mark.
>>.
>>
>.
>

[Jupiter Jones]

Mark;
My understanding has been with that type of hotfix is that you need to
call, not Email, to get the fix.
There should not be a charge for the fix as stated in the message.

Otherwise try a Repair Installation:
http://www.dougknox.com/xp/tips/xp_repair_install.htm

--
Jupiter Jones
Check the following link for some great problem solving newsgroups.
http://support.microsoft.com/newsgroups/default.aspx
Please respond to newsgroup only. Everyone can benefit from the
message.


"Mark Fisher" > wrote in message
...
> Thank you, but I had already found this, and it does not
> provide the hotfix. After 4 emails to MS trying to get
> this hotfix, they send me back this link too. I am stuck
> in an endless loop with them as well. Explains alot, I
> guess.
> >-----Original Message-----
> >http://support.microsoft.com/default.aspx?scid=kb;en-
> >us;308402
> >
> >
> >
> >>-----Original Message-----
> >>I had a crash with a corrupted windows\system32
> >>\config\system file and, after repairing, I am in an
> >>endless boot loop with error msg: "lsass.exe system
> >>error: When trying to update a password the return
> >>status indicates that the value provided as the current
> >>password is incorrect." The recovery console asks me
> >for
> >>the administrator password - I don't believe I ever
> used
> >>one - and will not accept anything I type, including
> >>nothing. The MS database says I need the Q308402
> >hotfix,
> >>but I cannot find this hotfix, or how to get it,
> >>anywhere. Anyone have any ideas? Thanks! Mark.
> >>.
> >>
> >.
> >