Windows Messenger Voice failure

[Ian Rowlands]

As seems to be too common, I'm having trouble getting Windows Messenger 4.7
to talk with others - I can get messages, but no voice or whiteboard etc.

The details of my network are as follows:
1. Computer being used is WinXP SP1. The firewall is turned off. This is on
a LAN.
2a. Firewall computer runs Server 2003. The IP address is allocated via DHCP
(on the internet anyway - it's fixed internally). It's running the built-in
firewall, and uses the built-in NAT translation of Server 2003.
2b. Alternative configuration: same as above, except that Kerio Winroute
Firewall 5.0.3 is used instead of the built-in firewall and NAT translation.
3. DSL modem is a Dlink DSL-300+ Gen 2: not a router, so shouldn't affect
anything (pretty much just a gateway).
4. Other end of connection runs WinXP SP1, over a dial-up internet
connection, with built-in firewall turned on.

I've seen advice about removing firewalls etc, but I need to avoid it -
that's why I'm trying to use uPnP firewalls (the Kerio Winroute Firewall is
uPnP enabled). From my understanding of uPnP, this type of things is one
thing it's designed for.

Any suggestions on what to do?

Can somebody also give some hints regarding the tracing/diagnosing of the
uPnP packets - I haven't seen any ports open on the firewalls, so I was
trying to look for the appropriate packets. Just wish I knew what I was
looking for! So any hints on this, or any other places to look, would be
much appreciated.

Thanks,

Ian

[Jonathan Kay [MVP]]

Greetings Ian,

In order to use voice/video/whiteboard etc. the NAT must support Universal Plug and Play
(UPnP). Unfortunately the Windows Server 2003 NAT does not support UPnP, so this won't work.

Using Winroute 5 instead should have working UPnP capability (I haven't yet tested it
however). The first thing you might want to check is whether or not the UPnP packets are
arriving properly. To do so, click Start, All Programs, Accessories, Communications, Network
Connections. You should see something listed under the 'Internet Gateway'. If not, it's
probably not working correctly (perhaps there's an option in Winroute to toggle it off/on?)
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Ian Rowlands" > wrote in message
...
> As seems to be too common, I'm having trouble getting Windows Messenger 4.7
> to talk with others - I can get messages, but no voice or whiteboard etc.
>
> The details of my network are as follows:
> 1. Computer being used is WinXP SP1. The firewall is turned off. This is on
> a LAN.
> 2a. Firewall computer runs Server 2003. The IP address is allocated via DHCP
> (on the internet anyway - it's fixed internally). It's running the built-in
> firewall, and uses the built-in NAT translation of Server 2003.
> 2b. Alternative configuration: same as above, except that Kerio Winroute
> Firewall 5.0.3 is used instead of the built-in firewall and NAT translation.
> 3. DSL modem is a Dlink DSL-300+ Gen 2: not a router, so shouldn't affect
> anything (pretty much just a gateway).
> 4. Other end of connection runs WinXP SP1, over a dial-up internet
> connection, with built-in firewall turned on.
>
> I've seen advice about removing firewalls etc, but I need to avoid it -
> that's why I'm trying to use uPnP firewalls (the Kerio Winroute Firewall is
> uPnP enabled). From my understanding of uPnP, this type of things is one
> thing it's designed for.
>
> Any suggestions on what to do?
>
> Can somebody also give some hints regarding the tracing/diagnosing of the
> uPnP packets - I haven't seen any ports open on the firewalls, so I was
> trying to look for the appropriate packets. Just wish I knew what I was
> looking for! So any hints on this, or any other places to look, would be
> much appreciated.
>
> Thanks,
>
> Ian
>
>

[Mitch]

Hi Jonathan:

I'm having a problem similer to Ian. I posted earlier, but didn't get any
solution. I'm under the impression that my current hardware/software
configuration "SHOULD" support UPnP, but I'm still having trouble getting
voice, whiteboard, etc. to work.

Any ideas? Thanks...... Here is my original post:

Hello:

I'm having trouble using Windows Messenger's voice, video, and application
sharing features on my wireless network. I've reviewed several documents
suggesting the problem may be due to Universal Plug and Play settings.

Can anyone tell me the "simple" step-by-step process so I can use all the
Windows Messenger features within my network?

Desktop A Hardwired to Linksys BEFW11S4 Version 2 (flashed latest firmware)
and Terayon Cable modem
Desktop B Wireless connection via Linksys WMP11 (latest drivers)
Notebook Wireless connection via Lucent (Orinoco) WaveLAN Silver (latest
firmware)

All systems are running Windows XP Pro and both Windows Messenger 4.7 and
Universal Plug and Play are installed. UPnP enabled on BEFW11S4, and Windows
Update performed on all systems.

I can use video, voice, app sharing etc. from Desktop A (Hardwired to
network) with users outside my network, but I can only send text messages
from my wireless computers.

Advice from the gurus would be most appreciated ...Thanks....Mitch




"Jonathan Kay [MVP]" > wrote in message
...
Greetings Ian,

In order to use voice/video/whiteboard etc. the NAT must support Universal
Plug and Play
(UPnP). Unfortunately the Windows Server 2003 NAT does not support UPnP, so
this won't work.

Using Winroute 5 instead should have working UPnP capability (I haven't yet
tested it
however). The first thing you might want to check is whether or not the
UPnP packets are
arriving properly. To do so, click Start, All Programs, Accessories,
Communications, Network
Connections. You should see something listed under the 'Internet Gateway'.
If not, it's
probably not working correctly (perhaps there's an option in Winroute to
toggle it off/on?)
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

>
> "Ian Rowlands" > wrote in message
> ...
> > As seems to be too common, I'm having trouble getting Windows Messenger
4.7
> > to talk with others - I can get messages, but no voice or whiteboard
etc.
> >
> > The details of my network are as follows:
> > 1. Computer being used is WinXP SP1. The firewall is turned off. This is
on
> > a LAN.
> > 2a. Firewall computer runs Server 2003. The IP address is allocated via
DHCP
> > (on the internet anyway - it's fixed internally). It's running the
built-in
> > firewall, and uses the built-in NAT translation of Server 2003.
> > 2b. Alternative configuration: same as above, except that Kerio Winroute
> > Firewall 5.0.3 is used instead of the built-in firewall and NAT
translation.
> > 3. DSL modem is a Dlink DSL-300+ Gen 2: not a router, so shouldn't
affect
> > anything (pretty much just a gateway).
> > 4. Other end of connection runs WinXP SP1, over a dial-up internet
> > connection, with built-in firewall turned on.
> >
> > I've seen advice about removing firewalls etc, but I need to avoid it -
> > that's why I'm trying to use uPnP firewalls (the Kerio Winroute Firewall
is
> > uPnP enabled). From my understanding of uPnP, this type of things is one
> > thing it's designed for.
> >
> > Any suggestions on what to do?
> >
> > Can somebody also give some hints regarding the tracing/diagnosing of
the
> > uPnP packets - I haven't seen any ports open on the firewalls, so I was
> > trying to look for the appropriate packets. Just wish I knew what I was
> > looking for! So any hints on this, or any other places to look, would be
> > much appreciated.
> >
> > Thanks,
> >
> > Ian
> >
> >
>
>

[Ian Rowlands]

I didn't realise that the NAT in 2003 wasn't UPnP compatible. I didn't think
that was necessary, but you probably have a better understanding of what
Messenger requires than me.

When I did what you said, all you get is the list of network connections -
don't see any mention of the "Internet Gateway". Will it appear
independently? BTW, I have 2 network cards (hence 2 connections).

There is an option under Winroute to toggle the UPnP component on (which I
have done). It is supposed to be logging the UPnP connections and packets,
but none seem to be generated. Can I tell if you packets to make the request
are actually being sent by Windows XP? My problem is I don't have enough
information to tell whether the problem is with XP, Winroute, my ADSL modem,
or something else completely different.

Suggestions anybody?

Ian


"Jonathan Kay [MVP]" > wrote in message
...
> Greetings Ian,
>
> In order to use voice/video/whiteboard etc. the NAT must support Universal
Plug and Play
> (UPnP). Unfortunately the Windows Server 2003 NAT does not support UPnP,
so this won't work.
>
> Using Winroute 5 instead should have working UPnP capability (I haven't
yet tested it
> however). The first thing you might want to check is whether or not the
UPnP packets are
> arriving properly. To do so, click Start, All Programs, Accessories,
Communications, Network
> Connections. You should see something listed under the 'Internet
Gateway'. If not, it's
> probably not working correctly (perhaps there's an option in Winroute to
toggle it off/on?)
> ____________________________________________
> Jonathan Kay
> Windows MVP, Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
>
>
> "Ian Rowlands" > wrote in message
> ...
> > As seems to be too common, I'm having trouble getting Windows Messenger
4.7
> > to talk with others - I can get messages, but no voice or whiteboard
etc.
> >
> > The details of my network are as follows:
> > 1. Computer being used is WinXP SP1. The firewall is turned off. This is
on
> > a LAN.
> > 2a. Firewall computer runs Server 2003. The IP address is allocated via
DHCP
> > (on the internet anyway - it's fixed internally). It's running the
built-in
> > firewall, and uses the built-in NAT translation of Server 2003.
> > 2b. Alternative configuration: same as above, except that Kerio Winroute
> > Firewall 5.0.3 is used instead of the built-in firewall and NAT
translation.
> > 3. DSL modem is a Dlink DSL-300+ Gen 2: not a router, so shouldn't
affect
> > anything (pretty much just a gateway).
> > 4. Other end of connection runs WinXP SP1, over a dial-up internet
> > connection, with built-in firewall turned on.
> >
> > I've seen advice about removing firewalls etc, but I need to avoid it -
> > that's why I'm trying to use uPnP firewalls (the Kerio Winroute Firewall
is
> > uPnP enabled). From my understanding of uPnP, this type of things is one
> > thing it's designed for.
> >
> > Any suggestions on what to do?
> >
> > Can somebody also give some hints regarding the tracing/diagnosing of
the
> > uPnP packets - I haven't seen any ports open on the firewalls, so I was
> > trying to look for the appropriate packets. Just wish I knew what I was
> > looking for! So any hints on this, or any other places to look, would be
> > much appreciated.
> >
> > Thanks,
> >
> > Ian
> >
> >
>
>

[Ian Rowlands]

Is the Server 2003 NAT the same one as in Windows XP ICS? It seems strange
to me that one would have it and one would not. The articles I've read imply
that the XP NAT is UPnP-enabled.

Ian

"Jonathan Kay [MVP]" > wrote in message
...
> Greetings Ian,
>
> In order to use voice/video/whiteboard etc. the NAT must support Universal
Plug and Play
> (UPnP). Unfortunately the Windows Server 2003 NAT does not support UPnP,
so this won't work.
>
> Using Winroute 5 instead should have working UPnP capability (I haven't
yet tested it
> however). The first thing you might want to check is whether or not the
UPnP packets are
> arriving properly. To do so, click Start, All Programs, Accessories,
Communications, Network
> Connections. You should see something listed under the 'Internet
Gateway'. If not, it's
> probably not working correctly (perhaps there's an option in Winroute to
toggle it off/on?)
> ____________________________________________
> Jonathan Kay
> Windows MVP, Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
>
>
> "Ian Rowlands" > wrote in message
> ...
> > As seems to be too common, I'm having trouble getting Windows Messenger
4.7
> > to talk with others - I can get messages, but no voice or whiteboard
etc.
> >
> > The details of my network are as follows:
> > 1. Computer being used is WinXP SP1. The firewall is turned off. This is
on
> > a LAN.
> > 2a. Firewall computer runs Server 2003. The IP address is allocated via
DHCP
> > (on the internet anyway - it's fixed internally). It's running the
built-in
> > firewall, and uses the built-in NAT translation of Server 2003.
> > 2b. Alternative configuration: same as above, except that Kerio Winroute
> > Firewall 5.0.3 is used instead of the built-in firewall and NAT
translation.
> > 3. DSL modem is a Dlink DSL-300+ Gen 2: not a router, so shouldn't
affect
> > anything (pretty much just a gateway).
> > 4. Other end of connection runs WinXP SP1, over a dial-up internet
> > connection, with built-in firewall turned on.
> >
> > I've seen advice about removing firewalls etc, but I need to avoid it -
> > that's why I'm trying to use uPnP firewalls (the Kerio Winroute Firewall
is
> > uPnP enabled). From my understanding of uPnP, this type of things is one
> > thing it's designed for.
> >
> > Any suggestions on what to do?
> >
> > Can somebody also give some hints regarding the tracing/diagnosing of
the
> > uPnP packets - I haven't seen any ports open on the firewalls, so I was
> > trying to look for the appropriate packets. Just wish I knew what I was
> > looking for! So any hints on this, or any other places to look, would be
> > much appreciated.
> >
> > Thanks,
> >
> > Ian
> >
> >
>
>