Audio/Video

[Steven Ballard]

I followed the advice in regards to eliminating
firewalls, making sure there are no firewalls on contacts
computers, installing all updates, checking the
audio/video wizard, updating drivers, etc that are listed
in the emails about audio/video problems over the last
few days.

The problem still exists- I receive audio and video from
others, but they cannot receive anything from me. What
can I do next for help? in resolving these problems?

Steven Ballard

Subject: Re: Messenger Audio/Video Complications
From: "Steven Ballard" >
Sent: 5/20/2003 4:26:58 PM




I did install McAffee firewall service for a trial when I
got my computer, but it slowed down my system
excessively, so I removed it using their uninstall. I
can't see that it has any residual files on add/remove
programs. There is a product called boradjump client
foundation installed, but I don't know what that is, or
if it is related to other programs, so I don't want to
remove it. I don't see any other potential problem
programs.

I found the ICF in services.msc. It has nothing marked,
and says it is manually started, and has a local access
logon. The properties show it as stopped.

I'll check to see if they have a firewall, but I highly
doubt it. They wouldn't have purchased it, and I don't
think they are running off servers who require a firewall.

I will download the new updates, but it doesn't show a
need for any drivers.

If you come up with any other possibilities, please let
me know.

Thank you

Steven Ballard
>-----Original Message-----
>Hi Steven,
>
>Comcast should be fine, so should a USB headset
(especially if it works in the wizard).
>Since this is a new PC, I doubt you've installed
ZoneAlarm or some other firewall (check Add
>or Remove Programs in the Control Panel to be sure
something else might've installed a
>software firewall).
>
>You could also check to make sure the Internet
Connection Firewall is in fact off (although
>realistically it shouldn't be causing a problem), To do
so, click Start, enter
>"services.msc", and then in Services, go down to
the "Internet Connection Firewall (ICF) /
>Internet Connection Sharing (ICS)" and make sure that
the service isn't started -- I know in
>some rare occasions the checkboxes say it isn't, but it
is loaded.
>
>I know you've tried with multiple people, but although
not typical, it's possible they're all
>having a problem (since they appear not to be receiving
your audio/video, which may indicate
>that they're the ones blocking your incoming data). You
might want to check with them, just
>to see if they're using routers, firewalls, and if
they've had experiencing talking to others
>(recently).
>
>Finally, if you haven't already done so, upgrade
Drivers, etc. at WindowsUpdate:
>http://windowsupdate.microsoft.com.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Steven Ballard" > wrote in
message
...
>> Thanks for responding.
>>
>> I'm running the program through my home computer via a
>> Comcast cable internet connection. I don't have any
>> other computers connected for networking, and I am not
>> sharing the connection with anyone.
>>
>> It is a new computer that I just set up about a month
>> ago. I just bought the headset. I haven't had windows
>> messenger audio or video work on this computer, but the
>> sound and video worked on my laptop without a problem
>> (although the mic was different). I bought the new mic
>> because the old one broke. It is a USB connected
>> headset, which is different than in the past, but like
I
>> said, it is read in the audio tuning wizard without a
>> problem. Let me know if I can give more specifics that
>> would help.
>>
>> Steven
>> >-----Original Message-----
>> >Greetings Steven,
>> >
>> >Could you be a little more specific about your network
>> configuration? Routers, Internet
>> >Connection Sharing, which ISP etc.?
>> >
>> >I have a feeling that you probably would've included
>> those in your message, so I won't go on
>> >about those specific issues -- out of curiosity, has
>> this worked before in the past?
>> >____________________________________________
>> >Jonathan Kay
>> >Windows MVP, Messenger
>> >Associate Expert
>> >http://www.microsoft.com/windowsxp/expertzone/
>> >Messenger Resources - http://messenger.jonathankay.com
>> >
>> >
>> >"Steven Ballard" > wrote in
>> message
>> ...
>> >> I know that this issue has been addressed below, but
>> the
>> >> solutions offered don't help me. Here's the
problem:
>> >>
>> >> I receive audio from other people, but they can not
>> >> receive audio or video from me. I have tried
multiple
>> >> users with the same results. I can hear them, but
they
>> >> don't hear me. I can even see myself in the PIP,
but
>> >> they can't see me. I can hear them through my
speaker
>> >> headset.
>> >>
>> >> I have an IBM PC camera, and Labtec Axis 712 USB
>> headset
>> >> w/ speaker/mic combo. The hardware works fine on
other
>> >> applications.
>> >>
>> >> I went through the audio tuning wizard. Everything
>> works-
>> >> sound, microphone, video. The devices are set up
>> >> properly: IBM PC Camera for video, Labtech Headset
for
>> >> microphone and speakers. The microphone is close
>> enough
>> >> to me for it to pick up, and it registers
>> appropriately.
>> >>
>> >> I went through my network connections, and there is
no
>> >> firewall enabled.
>> >>
>> >> My version of windows messenger is 4.7
>> >>
>> >> I am running an IP address established by DHCP
>> >>
>> >> If anyone has any suggestions, I would REALLY
>> appreciate
>> >> it. I can't figure it out, even though it seems
like
>> >> such a simple problem.
>> >>
>> >> Steven Ballard

[Joel Estes]

How are you connected to the Internet? Are you using a router or such?
Need to explain your setup and system.

Joel

"Steven Ballard" > wrote in message
...
> I followed the advice in regards to eliminating
> firewalls, making sure there are no firewalls on contacts
> computers, installing all updates, checking the
> audio/video wizard, updating drivers, etc that are listed
> in the emails about audio/video problems over the last
> few days.
>
> The problem still exists- I receive audio and video from
> others, but they cannot receive anything from me. What
> can I do next for help? in resolving these problems?
>
> Steven Ballard
>
> Subject: Re: Messenger Audio/Video Complications
> From: "Steven Ballard" >
> Sent: 5/20/2003 4:26:58 PM
>
>
>
>
> I did install McAffee firewall service for a trial when I
> got my computer, but it slowed down my system
> excessively, so I removed it using their uninstall. I
> can't see that it has any residual files on add/remove
> programs. There is a product called boradjump client
> foundation installed, but I don't know what that is, or
> if it is related to other programs, so I don't want to
> remove it. I don't see any other potential problem
> programs.
>
> I found the ICF in services.msc. It has nothing marked,
> and says it is manually started, and has a local access
> logon. The properties show it as stopped.
>
> I'll check to see if they have a firewall, but I highly
> doubt it. They wouldn't have purchased it, and I don't
> think they are running off servers who require a firewall.
>
> I will download the new updates, but it doesn't show a
> need for any drivers.
>
> If you come up with any other possibilities, please let
> me know.
>
> Thank you
>
> Steven Ballard
> >-----Original Message-----
> >Hi Steven,
> >
> >Comcast should be fine, so should a USB headset
> (especially if it works in the wizard).
> >Since this is a new PC, I doubt you've installed
> ZoneAlarm or some other firewall (check Add
> >or Remove Programs in the Control Panel to be sure
> something else might've installed a
> >software firewall).
> >
> >You could also check to make sure the Internet
> Connection Firewall is in fact off (although
> >realistically it shouldn't be causing a problem), To do
> so, click Start, enter
> >"services.msc", and then in Services, go down to
> the "Internet Connection Firewall (ICF) /
> >Internet Connection Sharing (ICS)" and make sure that
> the service isn't started -- I know in
> >some rare occasions the checkboxes say it isn't, but it
> is loaded.
> >
> >I know you've tried with multiple people, but although
> not typical, it's possible they're all
> >having a problem (since they appear not to be receiving
> your audio/video, which may indicate
> >that they're the ones blocking your incoming data). You
> might want to check with them, just
> >to see if they're using routers, firewalls, and if
> they've had experiencing talking to others
> >(recently).
> >
> >Finally, if you haven't already done so, upgrade
> Drivers, etc. at WindowsUpdate:
> >http://windowsupdate.microsoft.com.
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >"Steven Ballard" > wrote in
> message
> ...
> >> Thanks for responding.
> >>
> >> I'm running the program through my home computer via a
> >> Comcast cable internet connection. I don't have any
> >> other computers connected for networking, and I am not
> >> sharing the connection with anyone.
> >>
> >> It is a new computer that I just set up about a month
> >> ago. I just bought the headset. I haven't had windows
> >> messenger audio or video work on this computer, but the
> >> sound and video worked on my laptop without a problem
> >> (although the mic was different). I bought the new mic
> >> because the old one broke. It is a USB connected
> >> headset, which is different than in the past, but like
> I
> >> said, it is read in the audio tuning wizard without a
> >> problem. Let me know if I can give more specifics that
> >> would help.
> >>
> >> Steven
> >> >-----Original Message-----
> >> >Greetings Steven,
> >> >
> >> >Could you be a little more specific about your network
> >> configuration? Routers, Internet
> >> >Connection Sharing, which ISP etc.?
> >> >
> >> >I have a feeling that you probably would've included
> >> those in your message, so I won't go on
> >> >about those specific issues -- out of curiosity, has
> >> this worked before in the past?
> >> >____________________________________________
> >> >Jonathan Kay
> >> >Windows MVP, Messenger
> >> >Associate Expert
> >> >http://www.microsoft.com/windowsxp/expertzone/
> >> >Messenger Resources - http://messenger.jonathankay.com
> >> >
> >> >
> >> >"Steven Ballard" > wrote in
> >> message
> >> ...
> >> >> I know that this issue has been addressed below, but
> >> the
> >> >> solutions offered don't help me. Here's the
> problem:
> >> >>
> >> >> I receive audio from other people, but they can not
> >> >> receive audio or video from me. I have tried
> multiple
> >> >> users with the same results. I can hear them, but
> they
> >> >> don't hear me. I can even see myself in the PIP,
> but
> >> >> they can't see me. I can hear them through my
> speaker
> >> >> headset.
> >> >>
> >> >> I have an IBM PC camera, and Labtec Axis 712 USB
> >> headset
> >> >> w/ speaker/mic combo. The hardware works fine on
> other
> >> >> applications.
> >> >>
> >> >> I went through the audio tuning wizard. Everything
> >> works-
> >> >> sound, microphone, video. The devices are set up
> >> >> properly: IBM PC Camera for video, Labtech Headset
> for
> >> >> microphone and speakers. The microphone is close
> >> enough
> >> >> to me for it to pick up, and it registers
> >> appropriately.
> >> >>
> >> >> I went through my network connections, and there is
> no
> >> >> firewall enabled.
> >> >>
> >> >> My version of windows messenger is 4.7
> >> >>
> >> >> I am running an IP address established by DHCP
> >> >>
> >> >> If anyone has any suggestions, I would REALLY
> >> appreciate
> >> >> it. I can't figure it out, even though it seems
> like
> >> >> such a simple problem.
> >> >>
> >> >> Steven Ballard
>
>

[Steven Ballard]

I'm connected through Comcast Cable Internet Access via
my home computer. There are no other computers networked
up at home. I am using Windows XP, and messenger 4.7
with all updates installed. I have a Labtec Axis 712
headset with a USB connector. There is no firewall that
I am aware of. If you could tell me how to verify that
no additional firewall has been installed I would
appreciate it, otherwise the problem remains a mystery.
Please help me out!!!

Steven
>-----Original Message-----
>How are you connected to the Internet? Are you using a
router or such?
>Need to explain your setup and system.
>
>Joel
>
>"Steven Ballard" > wrote in
message
...
>> I followed the advice in regards to eliminating
>> firewalls, making sure there are no firewalls on
contacts
>> computers, installing all updates, checking the
>> audio/video wizard, updating drivers, etc that are
listed
>> in the emails about audio/video problems over the last
>> few days.
>>
>> The problem still exists- I receive audio and video
from
>> others, but they cannot receive anything from me. What
>> can I do next for help? in resolving these problems?
>>
>> Steven Ballard
>>
>> Subject: Re: Messenger Audio/Video Complications
>> From: "Steven Ballard" >
>> Sent: 5/20/2003 4:26:58 PM
>>
>>
>>
>>
>> I did install McAffee firewall service for a trial
when I
>> got my computer, but it slowed down my system
>> excessively, so I removed it using their uninstall. I
>> can't see that it has any residual files on add/remove
>> programs. There is a product called boradjump client
>> foundation installed, but I don't know what that is, or
>> if it is related to other programs, so I don't want to
>> remove it. I don't see any other potential problem
>> programs.
>>
>> I found the ICF in services.msc. It has nothing
marked,
>> and says it is manually started, and has a local access
>> logon. The properties show it as stopped.
>>
>> I'll check to see if they have a firewall, but I highly
>> doubt it. They wouldn't have purchased it, and I don't
>> think they are running off servers who require a
firewall.
>>
>> I will download the new updates, but it doesn't show a
>> need for any drivers.
>>
>> If you come up with any other possibilities, please let
>> me know.
>>
>> Thank you
>>
>> Steven Ballard
>> >-----Original Message-----
>> >Hi Steven,
>> >
>> >Comcast should be fine, so should a USB headset
>> (especially if it works in the wizard).
>> >Since this is a new PC, I doubt you've installed
>> ZoneAlarm or some other firewall (check Add
>> >or Remove Programs in the Control Panel to be sure
>> something else might've installed a
>> >software firewall).
>> >
>> >You could also check to make sure the Internet
>> Connection Firewall is in fact off (although
>> >realistically it shouldn't be causing a problem), To
do
>> so, click Start, enter
>> >"services.msc", and then in Services, go down to
>> the "Internet Connection Firewall (ICF) /
>> >Internet Connection Sharing (ICS)" and make sure that
>> the service isn't started -- I know in
>> >some rare occasions the checkboxes say it isn't, but
it
>> is loaded.
>> >
>> >I know you've tried with multiple people, but although
>> not typical, it's possible they're all
>> >having a problem (since they appear not to be
receiving
>> your audio/video, which may indicate
>> >that they're the ones blocking your incoming data).
You
>> might want to check with them, just
>> >to see if they're using routers, firewalls, and if
>> they've had experiencing talking to others
>> >(recently).
>> >
>> >Finally, if you haven't already done so, upgrade
>> Drivers, etc. at WindowsUpdate:
>> >http://windowsupdate.microsoft.com.
>> >____________________________________________
>> >Jonathan Kay
>> >Windows MVP, Messenger
>> >Associate Expert
>> >http://www.microsoft.com/windowsxp/expertzone/
>> >Messenger Resources - http://messenger.jonathankay.com
>> >
>> >"Steven Ballard" > wrote in
>> message
>> ...
>> >> Thanks for responding.
>> >>
>> >> I'm running the program through my home computer
via a
>> >> Comcast cable internet connection. I don't have any
>> >> other computers connected for networking, and I am
not
>> >> sharing the connection with anyone.
>> >>
>> >> It is a new computer that I just set up about a
month
>> >> ago. I just bought the headset. I haven't had
windows
>> >> messenger audio or video work on this computer, but
the
>> >> sound and video worked on my laptop without a
problem
>> >> (although the mic was different). I bought the new
mic
>> >> because the old one broke. It is a USB connected
>> >> headset, which is different than in the past, but
like
>> I
>> >> said, it is read in the audio tuning wizard without
a
>> >> problem. Let me know if I can give more specifics
that
>> >> would help.
>> >>
>> >> Steven
>> >> >-----Original Message-----
>> >> >Greetings Steven,
>> >> >
>> >> >Could you be a little more specific about your
network
>> >> configuration? Routers, Internet
>> >> >Connection Sharing, which ISP etc.?
>> >> >
>> >> >I have a feeling that you probably would've
included
>> >> those in your message, so I won't go on
>> >> >about those specific issues -- out of curiosity,
has
>> >> this worked before in the past?
>> >> >____________________________________________
>> >> >Jonathan Kay
>> >> >Windows MVP, Messenger
>> >> >Associate Expert
>> >> >http://www.microsoft.com/windowsxp/expertzone/
>> >> >Messenger Resources -
http://messenger.jonathankay.com
>> >> >
>> >> >
>> >> >"Steven Ballard" > wrote
in
>> >> message
>> >> ...
>> >> >> I know that this issue has been addressed below,
but
>> >> the
>> >> >> solutions offered don't help me. Here's the
>> problem:
>> >> >>
>> >> >> I receive audio from other people, but they can
not
>> >> >> receive audio or video from me. I have tried
>> multiple
>> >> >> users with the same results. I can hear them,
but
>> they
>> >> >> don't hear me. I can even see myself in the PIP,
>> but
>> >> >> they can't see me. I can hear them through my
>> speaker
>> >> >> headset.
>> >> >>
>> >> >> I have an IBM PC camera, and Labtec Axis 712 USB
>> >> headset
>> >> >> w/ speaker/mic combo. The hardware works fine on
>> other
>> >> >> applications.
>> >> >>
>> >> >> I went through the audio tuning wizard.
Everything
>> >> works-
>> >> >> sound, microphone, video. The devices are set
up
>> >> >> properly: IBM PC Camera for video, Labtech
Headset
>> for
>> >> >> microphone and speakers. The microphone is close
>> >> enough
>> >> >> to me for it to pick up, and it registers
>> >> appropriately.
>> >> >>
>> >> >> I went through my network connections, and there
is
>> no
>> >> >> firewall enabled.
>> >> >>
>> >> >> My version of windows messenger is 4.7
>> >> >>
>> >> >> I am running an IP address established by DHCP
>> >> >>
>> >> >> If anyone has any suggestions, I would REALLY
>> >> appreciate
>> >> >> it. I can't figure it out, even though it seems
>> like
>> >> >> such a simple problem.
>> >> >>
>> >> >> Steven Ballard
>>
>>
>
>
>.
>

[Joel Estes]

Ok, it would appear that the most probable cause is the XP built in
Firewall. Have you disabled this, it has to be in order for Windows
Messenger to work. Head sets are nice, but in most cases, such as with
NetMeeting the mic needs to be connected directly to the sound card. Try a
Mic plugged into the sound card and then run the Audio Tuning Wizard. Also,
visit www.meetingbywire.com and there are discussion on how to use
NetMeeting and Windows Messenger also how to disable the XP firewall.

Joel

"Steven Ballard" > wrote in message
...
> I'm connected through Comcast Cable Internet Access via
> my home computer. There are no other computers networked
> up at home. I am using Windows XP, and messenger 4.7
> with all updates installed. I have a Labtec Axis 712
> headset with a USB connector. There is no firewall that
> I am aware of. If you could tell me how to verify that
> no additional firewall has been installed I would
> appreciate it, otherwise the problem remains a mystery.
> Please help me out!!!
>
> Steven
> >-----Original Message-----
> >How are you connected to the Internet? Are you using a
> router or such?
> >Need to explain your setup and system.
> >
> >Joel
> >
> >"Steven Ballard" > wrote in
> message
> ...
> >> I followed the advice in regards to eliminating
> >> firewalls, making sure there are no firewalls on
> contacts
> >> computers, installing all updates, checking the
> >> audio/video wizard, updating drivers, etc that are
> listed
> >> in the emails about audio/video problems over the last
> >> few days.
> >>
> >> The problem still exists- I receive audio and video
> from
> >> others, but they cannot receive anything from me. What
> >> can I do next for help? in resolving these problems?
> >>
> >> Steven Ballard
> >>
> >> Subject: Re: Messenger Audio/Video Complications
> >> From: "Steven Ballard" >
> >> Sent: 5/20/2003 4:26:58 PM
> >>
> >>
> >>
> >>
> >> I did install McAffee firewall service for a trial
> when I
> >> got my computer, but it slowed down my system
> >> excessively, so I removed it using their uninstall. I
> >> can't see that it has any residual files on add/remove
> >> programs. There is a product called boradjump client
> >> foundation installed, but I don't know what that is, or
> >> if it is related to other programs, so I don't want to
> >> remove it. I don't see any other potential problem
> >> programs.
> >>
> >> I found the ICF in services.msc. It has nothing
> marked,
> >> and says it is manually started, and has a local access
> >> logon. The properties show it as stopped.
> >>
> >> I'll check to see if they have a firewall, but I highly
> >> doubt it. They wouldn't have purchased it, and I don't
> >> think they are running off servers who require a
> firewall.
> >>
> >> I will download the new updates, but it doesn't show a
> >> need for any drivers.
> >>
> >> If you come up with any other possibilities, please let
> >> me know.
> >>
> >> Thank you
> >>
> >> Steven Ballard
> >> >-----Original Message-----
> >> >Hi Steven,
> >> >
> >> >Comcast should be fine, so should a USB headset
> >> (especially if it works in the wizard).
> >> >Since this is a new PC, I doubt you've installed
> >> ZoneAlarm or some other firewall (check Add
> >> >or Remove Programs in the Control Panel to be sure
> >> something else might've installed a
> >> >software firewall).
> >> >
> >> >You could also check to make sure the Internet
> >> Connection Firewall is in fact off (although
> >> >realistically it shouldn't be causing a problem), To
> do
> >> so, click Start, enter
> >> >"services.msc", and then in Services, go down to
> >> the "Internet Connection Firewall (ICF) /
> >> >Internet Connection Sharing (ICS)" and make sure that
> >> the service isn't started -- I know in
> >> >some rare occasions the checkboxes say it isn't, but
> it
> >> is loaded.
> >> >
> >> >I know you've tried with multiple people, but although
> >> not typical, it's possible they're all
> >> >having a problem (since they appear not to be
> receiving
> >> your audio/video, which may indicate
> >> >that they're the ones blocking your incoming data).
> You
> >> might want to check with them, just
> >> >to see if they're using routers, firewalls, and if
> >> they've had experiencing talking to others
> >> >(recently).
> >> >
> >> >Finally, if you haven't already done so, upgrade
> >> Drivers, etc. at WindowsUpdate:
> >> >http://windowsupdate.microsoft.com.
> >> >____________________________________________
> >> >Jonathan Kay
> >> >Windows MVP, Messenger
> >> >Associate Expert
> >> >http://www.microsoft.com/windowsxp/expertzone/
> >> >Messenger Resources - http://messenger.jonathankay.com
> >> >
> >> >"Steven Ballard" > wrote in
> >> message
> >> ...
> >> >> Thanks for responding.
> >> >>
> >> >> I'm running the program through my home computer
> via a
> >> >> Comcast cable internet connection. I don't have any
> >> >> other computers connected for networking, and I am
> not
> >> >> sharing the connection with anyone.
> >> >>
> >> >> It is a new computer that I just set up about a
> month
> >> >> ago. I just bought the headset. I haven't had
> windows
> >> >> messenger audio or video work on this computer, but
> the
> >> >> sound and video worked on my laptop without a
> problem
> >> >> (although the mic was different). I bought the new
> mic
> >> >> because the old one broke. It is a USB connected
> >> >> headset, which is different than in the past, but
> like
> >> I
> >> >> said, it is read in the audio tuning wizard without
> a
> >> >> problem. Let me know if I can give more specifics
> that
> >> >> would help.
> >> >>
> >> >> Steven
> >> >> >-----Original Message-----
> >> >> >Greetings Steven,
> >> >> >
> >> >> >Could you be a little more specific about your
> network
> >> >> configuration? Routers, Internet
> >> >> >Connection Sharing, which ISP etc.?
> >> >> >
> >> >> >I have a feeling that you probably would've
> included
> >> >> those in your message, so I won't go on
> >> >> >about those specific issues -- out of curiosity,
> has
> >> >> this worked before in the past?
> >> >> >____________________________________________
> >> >> >Jonathan Kay
> >> >> >Windows MVP, Messenger
> >> >> >Associate Expert
> >> >> >http://www.microsoft.com/windowsxp/expertzone/
> >> >> >Messenger Resources -
> http://messenger.jonathankay.com
> >> >> >
> >> >> >
> >> >> >"Steven Ballard" > wrote
> in
> >> >> message
> >> >> ...
> >> >> >> I know that this issue has been addressed below,
> but
> >> >> the
> >> >> >> solutions offered don't help me. Here's the
> >> problem:
> >> >> >>
> >> >> >> I receive audio from other people, but they can
> not
> >> >> >> receive audio or video from me. I have tried
> >> multiple
> >> >> >> users with the same results. I can hear them,
> but
> >> they
> >> >> >> don't hear me. I can even see myself in the PIP,
> >> but
> >> >> >> they can't see me. I can hear them through my
> >> speaker
> >> >> >> headset.
> >> >> >>
> >> >> >> I have an IBM PC camera, and Labtec Axis 712 USB
> >> >> headset
> >> >> >> w/ speaker/mic combo. The hardware works fine on
> >> other
> >> >> >> applications.
> >> >> >>
> >> >> >> I went through the audio tuning wizard.
> Everything
> >> >> works-
> >> >> >> sound, microphone, video. The devices are set
> up
> >> >> >> properly: IBM PC Camera for video, Labtech
> Headset
> >> for
> >> >> >> microphone and speakers. The microphone is close
> >> >> enough
> >> >> >> to me for it to pick up, and it registers
> >> >> appropriately.
> >> >> >>
> >> >> >> I went through my network connections, and there
> is
> >> no
> >> >> >> firewall enabled.
> >> >> >>
> >> >> >> My version of windows messenger is 4.7
> >> >> >>
> >> >> >> I am running an IP address established by DHCP
> >> >> >>
> >> >> >> If anyone has any suggestions, I would REALLY
> >> >> appreciate
> >> >> >> it. I can't figure it out, even though it seems
> >> like
> >> >> >> such a simple problem.
> >> >> >>
> >> >> >> Steven Ballard
> >>
> >>
> >
> >
> >.
> >

[steven ballard]

I thought about the built in firewall. It is disabled.
There is no evidence of any firewall enabled on my
computer. I thought about the headset, but the PC cam
holds similar problems. Plus, the headset is detected
and running fine in the tuning wizard (as is the PC
cam). I went to the website suggested and didn't find
much more help. What else can I try?

Steven

>-----Original Message-----
>Ok, it would appear that the most probable cause is the
XP built in
>Firewall. Have you disabled this, it has to be in order
for Windows
>Messenger to work. Head sets are nice, but in most
cases, such as with
>NetMeeting the mic needs to be connected directly to the
sound card. Try a
>Mic plugged into the sound card and then run the Audio
Tuning Wizard. Also,
>visit www.meetingbywire.com and there are discussion on
how to use
>NetMeeting and Windows Messenger also how to disable the
XP firewall.
>
>Joel
>
>"Steven Ballard" > wrote in
message
...
>> I'm connected through Comcast Cable Internet Access via
>> my home computer. There are no other computers
networked
>> up at home. I am using Windows XP, and messenger 4.7
>> with all updates installed. I have a Labtec Axis 712
>> headset with a USB connector. There is no firewall
that
>> I am aware of. If you could tell me how to verify that
>> no additional firewall has been installed I would
>> appreciate it, otherwise the problem remains a mystery.
>> Please help me out!!!
>>
>> Steven
>> >-----Original Message-----
>> >How are you connected to the Internet? Are you using
a
>> router or such?
>> >Need to explain your setup and system.
>> >
>> >Joel
>> >
>> >"Steven Ballard" > wrote in
>> message
>> ...
>> >> I followed the advice in regards to eliminating
>> >> firewalls, making sure there are no firewalls on
>> contacts
>> >> computers, installing all updates, checking the
>> >> audio/video wizard, updating drivers, etc that are
>> listed
>> >> in the emails about audio/video problems over the
last
>> >> few days.
>> >>
>> >> The problem still exists- I receive audio and video
>> from
>> >> others, but they cannot receive anything from me.
What
>> >> can I do next for help? in resolving these problems?
>> >>
>> >> Steven Ballard
>> >>
>> >> Subject: Re: Messenger Audio/Video Complications
>> >> From: "Steven Ballard" >
>> >> Sent: 5/20/2003 4:26:58 PM
>> >>
>> >>
>> >>
>> >>
>> >> I did install McAffee firewall service for a trial
>> when I
>> >> got my computer, but it slowed down my system
>> >> excessively, so I removed it using their
uninstall. I
>> >> can't see that it has any residual files on
add/remove
>> >> programs. There is a product called boradjump
client
>> >> foundation installed, but I don't know what that
is, or
>> >> if it is related to other programs, so I don't want
to
>> >> remove it. I don't see any other potential problem
>> >> programs.
>> >>
>> >> I found the ICF in services.msc. It has nothing
>> marked,
>> >> and says it is manually started, and has a local
access
>> >> logon. The properties show it as stopped.
>> >>
>> >> I'll check to see if they have a firewall, but I
highly
>> >> doubt it. They wouldn't have purchased it, and I
don't
>> >> think they are running off servers who require a
>> firewall.
>> >>
>> >> I will download the new updates, but it doesn't
show a
>> >> need for any drivers.
>> >>
>> >> If you come up with any other possibilities, please
let
>> >> me know.
>> >>
>> >> Thank you
>> >>
>> >> Steven Ballard
>> >> >-----Original Message-----
>> >> >Hi Steven,
>> >> >
>> >> >Comcast should be fine, so should a USB headset
>> >> (especially if it works in the wizard).
>> >> >Since this is a new PC, I doubt you've installed
>> >> ZoneAlarm or some other firewall (check Add
>> >> >or Remove Programs in the Control Panel to be sure
>> >> something else might've installed a
>> >> >software firewall).
>> >> >
>> >> >You could also check to make sure the Internet
>> >> Connection Firewall is in fact off (although
>> >> >realistically it shouldn't be causing a problem),
To
>> do
>> >> so, click Start, enter
>> >> >"services.msc", and then in Services, go down to
>> >> the "Internet Connection Firewall (ICF) /
>> >> >Internet Connection Sharing (ICS)" and make sure
that
>> >> the service isn't started -- I know in
>> >> >some rare occasions the checkboxes say it isn't,
but
>> it
>> >> is loaded.
>> >> >
>> >> >I know you've tried with multiple people, but
although
>> >> not typical, it's possible they're all
>> >> >having a problem (since they appear not to be
>> receiving
>> >> your audio/video, which may indicate
>> >> >that they're the ones blocking your incoming data).
>> You
>> >> might want to check with them, just
>> >> >to see if they're using routers, firewalls, and if
>> >> they've had experiencing talking to others
>> >> >(recently).
>> >> >
>> >> >Finally, if you haven't already done so, upgrade
>> >> Drivers, etc. at WindowsUpdate:
>> >> >http://windowsupdate.microsoft.com.
>> >> >____________________________________________
>> >> >Jonathan Kay
>> >> >Windows MVP, Messenger
>> >> >Associate Expert
>> >> >http://www.microsoft.com/windowsxp/expertzone/
>> >> >Messenger Resources -
http://messenger.jonathankay.com
>> >> >
>> >> >"Steven Ballard" > wrote
in
>> >> message
>> >> ...
>> >> >> Thanks for responding.
>> >> >>
>> >> >> I'm running the program through my home computer
>> via a
>> >> >> Comcast cable internet connection. I don't have
any
>> >> >> other computers connected for networking, and I
am
>> not
>> >> >> sharing the connection with anyone.
>> >> >>
>> >> >> It is a new computer that I just set up about a
>> month
>> >> >> ago. I just bought the headset. I haven't had
>> windows
>> >> >> messenger audio or video work on this computer,
but
>> the
>> >> >> sound and video worked on my laptop without a
>> problem
>> >> >> (although the mic was different). I bought the
new
>> mic
>> >> >> because the old one broke. It is a USB connected
>> >> >> headset, which is different than in the past, but
>> like
>> >> I
>> >> >> said, it is read in the audio tuning wizard
without
>> a
>> >> >> problem. Let me know if I can give more
specifics
>> that
>> >> >> would help.
>> >> >>
>> >> >> Steven
>> >> >> >-----Original Message-----
>> >> >> >Greetings Steven,
>> >> >> >
>> >> >> >Could you be a little more specific about your
>> network
>> >> >> configuration? Routers, Internet
>> >> >> >Connection Sharing, which ISP etc.?
>> >> >> >
>> >> >> >I have a feeling that you probably would've
>> included
>> >> >> those in your message, so I won't go on
>> >> >> >about those specific issues -- out of curiosity,
>> has
>> >> >> this worked before in the past?
>> >> >> >____________________________________________
>> >> >> >Jonathan Kay
>> >> >> >Windows MVP, Messenger
>> >> >> >Associate Expert
>> >> >> >http://www.microsoft.com/windowsxp/expertzone/
>> >> >> >Messenger Resources -
>> http://messenger.jonathankay.com
>> >> >> >
>> >> >> >
>> >> >> >"Steven Ballard" >
wrote
>> in
>> >> >> message
>> >> >> ...
>> >> >> >> I know that this issue has been addressed
below,
>> but
>> >> >> the
>> >> >> >> solutions offered don't help me. Here's the
>> >> problem:
>> >> >> >>
>> >> >> >> I receive audio from other people, but they
can
>> not
>> >> >> >> receive audio or video from me. I have tried
>> >> multiple
>> >> >> >> users with the same results. I can hear them,
>> but
>> >> they
>> >> >> >> don't hear me. I can even see myself in the
PIP,
>> >> but
>> >> >> >> they can't see me. I can hear them through my
>> >> speaker
>> >> >> >> headset.
>> >> >> >>
>> >> >> >> I have an IBM PC camera, and Labtec Axis 712
USB
>> >> >> headset
>> >> >> >> w/ speaker/mic combo. The hardware works
fine on
>> >> other
>> >> >> >> applications.
>> >> >> >>
>> >> >> >> I went through the audio tuning wizard.
>> Everything
>> >> >> works-
>> >> >> >> sound, microphone, video. The devices are
set
>> up
>> >> >> >> properly: IBM PC Camera for video, Labtech
>> Headset
>> >> for
>> >> >> >> microphone and speakers. The microphone is
close
>> >> >> enough
>> >> >> >> to me for it to pick up, and it registers
>> >> >> appropriately.
>> >> >> >>
>> >> >> >> I went through my network connections, and
there
>> is
>> >> no
>> >> >> >> firewall enabled.
>> >> >> >>
>> >> >> >> My version of windows messenger is 4.7
>> >> >> >>
>> >> >> >> I am running an IP address established by DHCP
>> >> >> >>
>> >> >> >> If anyone has any suggestions, I would REALLY
>> >> >> appreciate
>> >> >> >> it. I can't figure it out, even though it
seems
>> >> like
>> >> >> >> such a simple problem.
>> >> >> >>
>> >> >> >> Steven Ballard
>> >>
>> >>
>> >
>> >
>> >.
>> >
>
>
>.
>