Explorer Crashes for some User Account

[Gary Bullman]

Our home computer has an account for each family member. All but one of the
accounts have the same behavior; When you try to execute any Menu Item
(Contextual, or regular), or use any keyboard shortcut (like Delete key)
within Explorer, Explorer "crashes" with "Explorer encountered an unexpected
problem and has to close..." dialog box. This is consistent between the
Explorer window and the Desktop.

This only affects Explorer itself, working within other programs on the
computer is not a problem.

The other account on the machine does not exhibit any of these symptoms, all
menus, commands, keyboard shortcuts function within Explorer without any
problems.

I suspect there is something in the HKEY_USERS hive that is different
between the functioning, and "broken" user accounts, but have not been
successful at comparing them, and don't know where to focus my search.

Any suggestions on where to look, how to troubleshoot, or to get more
information about this?

Thanks in advance

[Gary Bullman]

I kept digging after posting the message below. There was a Shell Extension
'cnvshell' (cnvshell.dll) that showed up in the incident report to
Microsoft. I cleaned all references to cnvshell from the registry, and
deleted the cnvshell.dll, and all accounts are working fine now.

Hope this helps someone else.

--


Gary


"Gary Bullman" > wrote in message
et...
> Our home computer has an account for each family member. All but one of
the
> accounts have the same behavior; When you try to execute any Menu Item
> (Contextual, or regular), or use any keyboard shortcut (like Delete key)
> within Explorer, Explorer "crashes" with "Explorer encountered an
unexpected
> problem and has to close..." dialog box. This is consistent between the
> Explorer window and the Desktop.
>
> This only affects Explorer itself, working within other programs on the
> computer is not a problem.
>
> The other account on the machine does not exhibit any of these symptoms,
all
> menus, commands, keyboard shortcuts function within Explorer without any
> problems.
>
> I suspect there is something in the HKEY_USERS hive that is different
> between the functioning, and "broken" user accounts, but have not been
> successful at comparing them, and don't know where to focus my search.
>
> Any suggestions on where to look, how to troubleshoot, or to get more
> information about this?
>
> Thanks in advance
>
>