2 nd User Can't Get to E-Mail or Chat From Messenger

[BSloan]

Hi Jonathan, You were a great help to me this weekend.
One more thing please. I removed my passport name and the
Passport.net/* from my User Account area. Now my nephew
can't access his e-mail or the chat rooms from Messenger.
I have the Add-in downloaded but it still will not let
him get e-mail of chat. Is there a way to get this
function without my being bothered by Windows Messenger?
Also, he says that now each time he goes back to his
account with MSN.com to check his e-mail he has to re-
type his password. He didn't have to before all the
changes I made. He says it's no big deal, but if there's
an easy fix I will do it for him. Thanks BSloan

[Jonathan Kay [MVP]]

Greetings,

This is usually caused by an obsolete cookie on his Windows XP account. To fix, under his
Windows XP account, just open Internet Explorer, click the Tools menu, then Internet Options,
then click the Delete Files button, and when that's complete click the Delete Cookies button.
Then, it should work. As a sidenote, just double-check that the date/time is correct
(double-click the click in the corner of the screen), as that would also cause this to
happen.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"BSloan" > wrote in message
...
> Hi Jonathan, You were a great help to me this weekend.
> One more thing please. I removed my passport name and the
> Passport.net/* from my User Account area. Now my nephew
> can't access his e-mail or the chat rooms from Messenger.
> I have the Add-in downloaded but it still will not let
> him get e-mail of chat. Is there a way to get this
> function without my being bothered by Windows Messenger?
> Also, he says that now each time he goes back to his
> account with MSN.com to check his e-mail he has to re-
> type his password. He didn't have to before all the
> changes I made. He says it's no big deal, but if there's
> an easy fix I will do it for him. Thanks BSloan

[BSloan]

Hi Jonathan, thanks for the reponse. It's not a left over
Windows XP cookie. I cleared everything and he still
could not get to chat or e-mail from the Messenger on his
side. I have the Add-in for that, but for some reason we
can't check it now. Should I go to Add/Remove Windows
Components and re-check Windows Messenger's box. He
doesn't mind not getting to e-mail of chat, but if I can
fix it for him I don't mind. Thanks Brian
>-----Original Message-----
>Greetings,
>
>This is usually caused by an obsolete cookie on his
Windows XP account. To fix, under his
>Windows XP account, just open Internet Explorer, click
the Tools menu, then Internet Options,
>then click the Delete Files button, and when that's
complete click the Delete Cookies button.
>Then, it should work. As a sidenote, just double-check
that the date/time is correct
>(double-click the click in the corner of the screen), as
that would also cause this to
>happen.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>"BSloan" > wrote in message
...
>> Hi Jonathan, You were a great help to me this weekend.
>> One more thing please. I removed my passport name and
the
>> Passport.net/* from my User Account area. Now my nephew
>> can't access his e-mail or the chat rooms from
Messenger.
>> I have the Add-in downloaded but it still will not let
>> him get e-mail of chat. Is there a way to get this
>> function without my being bothered by Windows
Messenger?
>> Also, he says that now each time he goes back to his
>> account with MSN.com to check his e-mail he has to re-
>> type his password. He didn't have to before all the
>> changes I made. He says it's no big deal, but if
there's
>> an easy fix I will do it for him. Thanks BSloan
>
>
>.
>

[Jonathan Kay [MVP]]

Hi Brian,

Remember you have to remove the cookies on his Windows XP account, what you do on your
account, really has no effect. Yes, if you unchecked Windows Messenger in Add/Remove, you
should put it back. As well, is just nothing happening when you try to turn on the Add-In?
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"BSloan" > wrote in message
...
> Hi Jonathan, thanks for the reponse. It's not a left over
> Windows XP cookie. I cleared everything and he still
> could not get to chat or e-mail from the Messenger on his
> side. I have the Add-in for that, but for some reason we
> can't check it now. Should I go to Add/Remove Windows
> Components and re-check Windows Messenger's box. He
> doesn't mind not getting to e-mail of chat, but if I can
> fix it for him I don't mind. Thanks Brian
> >-----Original Message-----
> >Greetings,
> >
> >This is usually caused by an obsolete cookie on his
> Windows XP account. To fix, under his
> >Windows XP account, just open Internet Explorer, click
> the Tools menu, then Internet Options,
> >then click the Delete Files button, and when that's
> complete click the Delete Cookies button.
> >Then, it should work. As a sidenote, just double-check
> that the date/time is correct
> >(double-click the click in the corner of the screen), as
> that would also cause this to
> >happen.
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >
> >"BSloan" > wrote in message
> ...
> >> Hi Jonathan, You were a great help to me this weekend.
> >> One more thing please. I removed my passport name and
> the
> >> Passport.net/* from my User Account area. Now my nephew
> >> can't access his e-mail or the chat rooms from
> Messenger.
> >> I have the Add-in downloaded but it still will not let
> >> him get e-mail of chat. Is there a way to get this
> >> function without my being bothered by Windows
> Messenger?
> >> Also, he says that now each time he goes back to his
> >> account with MSN.com to check his e-mail he has to re-
> >> type his password. He didn't have to before all the
> >> changes I made. He says it's no big deal, but if
> there's
> >> an easy fix I will do it for him. Thanks BSloan
> >
> >
> >.
> >

[BSloan]

Hi Jonathan, I will re-check Windows Messenger in
Add/Remove. Yes, nothing happens when we try to check the
MSN Add-in. The funny part is, when I had the Messenger
on my side as well, I could uncheck the MSN Add-in but he
could not. Now we can't get it to check on his side. Oh,
I did delete the files and cookies on his side. I do that
everytime before I shut him down and switch to me. I have
him on the "Guest" screen, does this make any difference?
Brian
>-----Original Message-----
>Hi Brian,
>
>Remember you have to remove the cookies on his Windows
XP account, what you do on your
>account, really has no effect. Yes, if you unchecked
Windows Messenger in Add/Remove, you
>should put it back. As well, is just nothing happening
when you try to turn on the Add-In?
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>"BSloan" > wrote in message
...
>> Hi Jonathan, thanks for the reponse. It's not a left
over
>> Windows XP cookie. I cleared everything and he still
>> could not get to chat or e-mail from the Messenger on
his
>> side. I have the Add-in for that, but for some reason
we
>> can't check it now. Should I go to Add/Remove Windows
>> Components and re-check Windows Messenger's box. He
>> doesn't mind not getting to e-mail of chat, but if I
can
>> fix it for him I don't mind. Thanks Brian
>> >-----Original Message-----
>> >Greetings,
>> >
>> >This is usually caused by an obsolete cookie on his
>> Windows XP account. To fix, under his
>> >Windows XP account, just open Internet Explorer, click
>> the Tools menu, then Internet Options,
>> >then click the Delete Files button, and when that's
>> complete click the Delete Cookies button.
>> >Then, it should work. As a sidenote, just double-
check
>> that the date/time is correct
>> >(double-click the click in the corner of the screen),
as
>> that would also cause this to
>> >happen.
>> >____________________________________________
>> >Jonathan Kay
>> >Windows MVP, Messenger
>> >Associate Expert
>> >http://www.microsoft.com/windowsxp/expertzone/
>> >Messenger Resources - http://messenger.jonathankay.com
>> >
>> >
>> >"BSloan" > wrote in message
>> ...
>> >> Hi Jonathan, You were a great help to me this
weekend.
>> >> One more thing please. I removed my passport name
and
>> the
>> >> Passport.net/* from my User Account area. Now my
nephew
>> >> can't access his e-mail or the chat rooms from
>> Messenger.
>> >> I have the Add-in downloaded but it still will not
let
>> >> him get e-mail of chat. Is there a way to get this
>> >> function without my being bothered by Windows
>> Messenger?
>> >> Also, he says that now each time he goes back to his
>> >> account with MSN.com to check his e-mail he has to
re-
>> >> type his password. He didn't have to before all the
>> >> changes I made. He says it's no big deal, but if
>> there's
>> >> an easy fix I will do it for him. Thanks BSloan
>> >
>> >
>> >.
>> >
>
>
>.
>

[Jonathan Kay [MVP]]

Hi Brian,

Yes, the Add-In doesn't work on the Guest account. Instead, why not make him his own account
(click Start, then Control Panel, User Accounts, click Create a new Account, and follow the
wizard). You can make him a Limited User account, so he won't be able to install anything,
and really won't be able to effect the computer, but will be able to save some files for
himself, etc. This may also solve a number of problems he's having, the Guest account really
is restrictive.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"BSloan" > wrote in message
...
> Hi Jonathan, I will re-check Windows Messenger in
> Add/Remove. Yes, nothing happens when we try to check the
> MSN Add-in. The funny part is, when I had the Messenger
> on my side as well, I could uncheck the MSN Add-in but he
> could not. Now we can't get it to check on his side. Oh,
> I did delete the files and cookies on his side. I do that
> everytime before I shut him down and switch to me. I have
> him on the "Guest" screen, does this make any difference?
> Brian
> >-----Original Message-----
> >Hi Brian,
> >
> >Remember you have to remove the cookies on his Windows
> XP account, what you do on your
> >account, really has no effect. Yes, if you unchecked
> Windows Messenger in Add/Remove, you
> >should put it back. As well, is just nothing happening
> when you try to turn on the Add-In?
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >
> >"BSloan" > wrote in message
> ...
> >> Hi Jonathan, thanks for the reponse. It's not a left
> over
> >> Windows XP cookie. I cleared everything and he still
> >> could not get to chat or e-mail from the Messenger on
> his
> >> side. I have the Add-in for that, but for some reason
> we
> >> can't check it now. Should I go to Add/Remove Windows
> >> Components and re-check Windows Messenger's box. He
> >> doesn't mind not getting to e-mail of chat, but if I
> can
> >> fix it for him I don't mind. Thanks Brian
> >> >-----Original Message-----
> >> >Greetings,
> >> >
> >> >This is usually caused by an obsolete cookie on his
> >> Windows XP account. To fix, under his
> >> >Windows XP account, just open Internet Explorer, click
> >> the Tools menu, then Internet Options,
> >> >then click the Delete Files button, and when that's
> >> complete click the Delete Cookies button.
> >> >Then, it should work. As a sidenote, just double-
> check
> >> that the date/time is correct
> >> >(double-click the click in the corner of the screen),
> as
> >> that would also cause this to
> >> >happen.
> >> >____________________________________________
> >> >Jonathan Kay
> >> >Windows MVP, Messenger
> >> >Associate Expert
> >> >http://www.microsoft.com/windowsxp/expertzone/
> >> >Messenger Resources - http://messenger.jonathankay.com
> >> >
> >> >
> >> >"BSloan" > wrote in message
> >> ...
> >> >> Hi Jonathan, You were a great help to me this
> weekend.
> >> >> One more thing please. I removed my passport name
> and
> >> the
> >> >> Passport.net/* from my User Account area. Now my
> nephew
> >> >> can't access his e-mail or the chat rooms from
> >> Messenger.
> >> >> I have the Add-in downloaded but it still will not
> let
> >> >> him get e-mail of chat. Is there a way to get this
> >> >> function without my being bothered by Windows
> >> Messenger?
> >> >> Also, he says that now each time he goes back to his
> >> >> account with MSN.com to check his e-mail he has to
> re-
> >> >> type his password. He didn't have to before all the
> >> >> changes I made. He says it's no big deal, but if
> >> there's
> >> >> an easy fix I will do it for him. Thanks BSloan
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >

[BSloan]

Thanks Jonathan, I might just do that.
>-----Original Message-----
>Hi Brian,
>
>Yes, the Add-In doesn't work on the Guest account.
Instead, why not make him his own account
>(click Start, then Control Panel, User Accounts, click
Create a new Account, and follow the
>wizard). You can make him a Limited User account, so he
won't be able to install anything,
>and really won't be able to effect the computer, but
will be able to save some files for
>himself, etc. This may also solve a number of problems
he's having, the Guest account really
>is restrictive.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"BSloan" > wrote in message
...
>> Hi Jonathan, I will re-check Windows Messenger in
>> Add/Remove. Yes, nothing happens when we try to check
the
>> MSN Add-in. The funny part is, when I had the Messenger
>> on my side as well, I could uncheck the MSN Add-in but
he
>> could not. Now we can't get it to check on his side.
Oh,
>> I did delete the files and cookies on his side. I do
that
>> everytime before I shut him down and switch to me. I
have
>> him on the "Guest" screen, does this make any
difference?
>> Brian
>> >-----Original Message-----
>> >Hi Brian,
>> >
>> >Remember you have to remove the cookies on his Windows
>> XP account, what you do on your
>> >account, really has no effect. Yes, if you unchecked
>> Windows Messenger in Add/Remove, you
>> >should put it back. As well, is just nothing
happening
>> when you try to turn on the Add-In?
>> >____________________________________________
>> >Jonathan Kay
>> >Windows MVP, Messenger
>> >Associate Expert
>> >http://www.microsoft.com/windowsxp/expertzone/
>> >Messenger Resources - http://messenger.jonathankay.com
>> >
>> >
>> >"BSloan" > wrote in message
>> ...
>> >> Hi Jonathan, thanks for the reponse. It's not a left
>> over
>> >> Windows XP cookie. I cleared everything and he still
>> >> could not get to chat or e-mail from the Messenger
on
>> his
>> >> side. I have the Add-in for that, but for some
reason
>> we
>> >> can't check it now. Should I go to Add/Remove
Windows
>> >> Components and re-check Windows Messenger's box. He
>> >> doesn't mind not getting to e-mail of chat, but if I
>> can
>> >> fix it for him I don't mind. Thanks Brian
>> >> >-----Original Message-----
>> >> >Greetings,
>> >> >
>> >> >This is usually caused by an obsolete cookie on his
>> >> Windows XP account. To fix, under his
>> >> >Windows XP account, just open Internet Explorer,
click
>> >> the Tools menu, then Internet Options,
>> >> >then click the Delete Files button, and when that's
>> >> complete click the Delete Cookies button.
>> >> >Then, it should work. As a sidenote, just double-
>> check
>> >> that the date/time is correct
>> >> >(double-click the click in the corner of the
screen),
>> as
>> >> that would also cause this to
>> >> >happen.
>> >> >____________________________________________
>> >> >Jonathan Kay
>> >> >Windows MVP, Messenger
>> >> >Associate Expert
>> >> >http://www.microsoft.com/windowsxp/expertzone/
>> >> >Messenger Resources -
http://messenger.jonathankay.com
>> >> >
>> >> >
>> >> >"BSloan" > wrote in message
>> >> ...
>> >> >> Hi Jonathan, You were a great help to me this
>> weekend.
>> >> >> One more thing please. I removed my passport name
>> and
>> >> the
>> >> >> Passport.net/* from my User Account area. Now my
>> nephew
>> >> >> can't access his e-mail or the chat rooms from
>> >> Messenger.
>> >> >> I have the Add-in downloaded but it still will
not
>> let
>> >> >> him get e-mail of chat. Is there a way to get
this
>> >> >> function without my being bothered by Windows
>> >> Messenger?
>> >> >> Also, he says that now each time he goes back to
his
>> >> >> account with MSN.com to check his e-mail he has
to
>> re-
>> >> >> type his password. He didn't have to before all
the
>> >> >> changes I made. He says it's no big deal, but if
>> >> there's
>> >> >> an easy fix I will do it for him. Thanks BSloan
>> >> >
>> >> >
>> >> >.
>> >> >
>> >
>> >
>> >.
>> >
>
>
>.
>