Windows Messenger for XP

[Amy]

A couple of weeks ago, I updated Windows Messenger to 4.7
because it prompted my too. Ever since, it seems like it
is stuck in a loop. I cannot sign in either automatically
or manually. I have uninstalled and reinstalled. I know
my .net passport is working because I can access my
hotmail account through the internet. Has anyone else had
this problem?

[Jonathan Kay [MVP]]

Greetings Amy,

Here are some suggestions you might want to try/check:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet. You may need to
re/add Messenger to the allowed list of programs in your firewall if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).

Otherwise, you may just want to use System Restore to restore your computer to a before you
installed the latest Windows Messenger. To do so, click Start, then Help & Support, then
'Undo changes to my computer using System Restore' and go through the wizard.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com



"Amy" > wrote in message ...
> A couple of weeks ago, I updated Windows Messenger to 4.7
> because it prompted my too. Ever since, it seems like it
> is stuck in a loop. I cannot sign in either automatically
> or manually. I have uninstalled and reinstalled. I know
> my .net passport is working because I can access my
> hotmail account through the internet. Has anyone else had
> this problem?