After upgrade to 4.7, can't log in?

[April]

>-----Original Message-----
>Did anyone here notice they weren't able to log in
>Messenger anymore after they did the upgrade from 4.6 to
>4.7? Symptom as if your password is wrong. I even
>uninstalled and installed 5.0, and I still can't logon.
>
>My name and password is good because it works on .NET
>passport and other computers.
>.
>The same thing just happened to me???? It acts like my
passwords wrong, when i know it isnt! So i installed 5.0,
it did the same thing?

[Jonathan Kay [MVP]]

Greetings April,

Here are some suggestions you might want to try/check:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet. You may need to
re/add Messenger to the allowed list of programs in your firewall if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"April" > wrote in message ...
>
> >-----Original Message-----
> >Did anyone here notice they weren't able to log in
> >Messenger anymore after they did the upgrade from 4.6 to
> >4.7? Symptom as if your password is wrong. I even
> >uninstalled and installed 5.0, and I still can't logon.
> >
> >My name and password is good because it works on .NET
> >passport and other computers.
> >.
> >The same thing just happened to me???? It acts like my
> passwords wrong, when i know it isnt! So i installed 5.0,
> it did the same thing?