I can't exit from Windows Messenger

[Brad Robillard]

I am running Windows Messenger 4.7 with XP. When I right-
click on the messenger icon in the system tray, and
select Exit, I get the following error message:

"There are other applications currently using features
provided by Windows Messenger. You must close these other
applications before you can exit Windows Messenger. These
applications may include Outlook, Outlook Express, MSN
Explorer, and Internet Explorer."

I do not have MSN Explorer installed, and I have disabled
Instant Messaging in both Outlook and Outlook Express.
Even with Internet Explorer not running (other than the
desktop, of course) I still get this error message!
Obviously, the error is false, since I can use the Task
Manager to blow away Messenger with no ill consequences.

I was hoping there was a more graceful way to exit
Messenger than killing the process! sigh... Any thoughts
anyone?

Much thanks,
Brad

[Jonathan Kay [MVP]]

Greetings Brad,

Do you have Norton Antivirus 2003 installed? Norton added a new "instant messaging scanning"
feature to Norton Antivirus 2003, which can conflict with Messenger and cause this behavior.
To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon in the System
Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click Options, then
Instant Messenger then uncheck MSN Instant Messenger and click OK.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Brad Robillard" > wrote in message
...
> I am running Windows Messenger 4.7 with XP. When I right-
> click on the messenger icon in the system tray, and
> select Exit, I get the following error message:
>
> "There are other applications currently using features
> provided by Windows Messenger. You must close these other
> applications before you can exit Windows Messenger. These
> applications may include Outlook, Outlook Express, MSN
> Explorer, and Internet Explorer."
>
> I do not have MSN Explorer installed, and I have disabled
> Instant Messaging in both Outlook and Outlook Express.
> Even with Internet Explorer not running (other than the
> desktop, of course) I still get this error message!
> Obviously, the error is false, since I can use the Task
> Manager to blow away Messenger with no ill consequences.
>
> I was hoping there was a more graceful way to exit
> Messenger than killing the process! sigh... Any thoughts
> anyone?
>
> Much thanks,
> Brad
>

[Brad Robillard]

Jonathan,
That was it! Thank you for your inciteful response!!

Brad
>-----Original Message-----
>Greetings Brad,
>
>Do you have Norton Antivirus 2003 installed? Norton
added a new "instant messaging scanning"
>feature to Norton Antivirus 2003, which can conflict
with Messenger and cause this behavior.
>To stop it, open Norton Antivirus (Right-click on the
Norton Antivirus icon in the System
>Tray/Notification Area (by the clock), choose 'Open
Norton Antivirus'), click Options, then
>Instant Messenger then uncheck MSN Instant Messenger and
click OK.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>

[Jonathan Kay [MVP]]

Hi Brad,

You're very welcome =).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Brad Robillard" > wrote in message
...
> Jonathan,
> That was it! Thank you for your inciteful response!!
>
> Brad
> >-----Original Message-----
> >Greetings Brad,
> >
> >Do you have Norton Antivirus 2003 installed? Norton
> added a new "instant messaging scanning"
> >feature to Norton Antivirus 2003, which can conflict
> with Messenger and cause this behavior.
> >To stop it, open Norton Antivirus (Right-click on the
> Norton Antivirus icon in the System
> >Tray/Notification Area (by the clock), choose 'Open
> Norton Antivirus'), click Options, then
> >Instant Messenger then uncheck MSN Instant Messenger and
> click OK.
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
>

[jaymie]

I am having the same problem and Norton is not the cause
of mine...any other suggestions?


>-----Original Message-----
>Greetings Brad,
>
>Do you have Norton Antivirus 2003 installed? Norton
added a new "instant messaging scanning"
>feature to Norton Antivirus 2003, which can conflict
with Messenger and cause this behavior.
>To stop it, open Norton Antivirus (Right-click on the
Norton Antivirus icon in the System
>Tray/Notification Area (by the clock), choose 'Open
Norton Antivirus'), click Options, then
>Instant Messenger then uncheck MSN Instant Messenger and
click OK.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Brad Robillard" > wrote in
message
...
>> I am running Windows Messenger 4.7 with XP. When I
right-
>> click on the messenger icon in the system tray, and
>> select Exit, I get the following error message:
>>
>> "There are other applications currently using features
>> provided by Windows Messenger. You must close these
other
>> applications before you can exit Windows Messenger.
These
>> applications may include Outlook, Outlook Express, MSN
>> Explorer, and Internet Explorer."
>>
>> I do not have MSN Explorer installed, and I have
disabled
>> Instant Messaging in both Outlook and Outlook Express.
>> Even with Internet Explorer not running (other than the
>> desktop, of course) I still get this error message!
>> Obviously, the error is false, since I can use the Task
>> Manager to blow away Messenger with no ill
consequences.
>>
>> I was hoping there was a more graceful way to exit
>> Messenger than killing the process! sigh... Any
thoughts
>> anyone?
>>
>> Much thanks,
>> Brad
>>
>
>
>.
>

[Jonathan Kay [MVP]]

Hi Jaymie,

There are no other applications that I'm aware of besides Norton and the ones listed that
would cause this. You can however, force Messenger to close, go to the Task Manager (hit
Ctrl-Alt-Del or right-click on the taskbar and choose Task Manager), choose the Processes
tab, find msmsgs.exe, click it and then choose End Process.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"jaymie" > wrote in message
...
> I am having the same problem and Norton is not the cause
> of mine...any other suggestions?
>
>
> >-----Original Message-----
> >Greetings Brad,
> >
> >Do you have Norton Antivirus 2003 installed? Norton
> added a new "instant messaging scanning"
> >feature to Norton Antivirus 2003, which can conflict
> with Messenger and cause this behavior.
> >To stop it, open Norton Antivirus (Right-click on the
> Norton Antivirus icon in the System
> >Tray/Notification Area (by the clock), choose 'Open
> Norton Antivirus'), click Options, then
> >Instant Messenger then uncheck MSN Instant Messenger and
> click OK.
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >"Brad Robillard" > wrote in
> message
> ...
> >> I am running Windows Messenger 4.7 with XP. When I
> right-
> >> click on the messenger icon in the system tray, and
> >> select Exit, I get the following error message:
> >>
> >> "There are other applications currently using features
> >> provided by Windows Messenger. You must close these
> other
> >> applications before you can exit Windows Messenger.
> These
> >> applications may include Outlook, Outlook Express, MSN
> >> Explorer, and Internet Explorer."
> >>
> >> I do not have MSN Explorer installed, and I have
> disabled
> >> Instant Messaging in both Outlook and Outlook Express.
> >> Even with Internet Explorer not running (other than the
> >> desktop, of course) I still get this error message!
> >> Obviously, the error is false, since I can use the Task
> >> Manager to blow away Messenger with no ill
> consequences.
> >>
> >> I was hoping there was a more graceful way to exit
> >> Messenger than killing the process! sigh... Any
> thoughts
> >> anyone?
> >>
> >> Much thanks,
> >> Brad
> >>
> >
> >
> >.
> >