win msgr not showing up-to-date status

[Nisha]

Hi Jonathan

The problem is that my messenger seems to go inactive
after about 15 minutes and it is not updating who is
online/offline properly. The icon in my taskbar shows
that i am online but when i have tried emailing someone
who the window shows is online i get no response. I have
tried calling this person to find out why they did not
reply and they told me that i was not logged in, when MY
pc was clearly showing i WAS online! I am not sure what
is wrong with this version or my pc but it has been like
this for nearly a month now

Can you help?

Many thanks
Nisha

[Jonathan Kay [MVP]]

Greetings Nisha,

What's happening is you're being "randomly disconnected" -- here are some suggestions that
may help your friends:
If you're using a third-party firewall (Sygate, ZoneAlarm, Norton, etc.) try uninstalling
them or set Messenger to "Permit All" or "Allow" type options in the firewall configuration.

If you're using a router, make sure you have the latest firmware from your router
manufacturer. As well, you might try setting your computers local IP into the routers DMZ
setting (see documentation on how to do this).

If you see the disconnection problem on a corporate network, the network may be timing out
your settings -- in this case, you might want to ask your system administrator to adjust the
corporate internet sharing solution/firewall (if possible).

Finally, this can also happen due to a lack of bandwidth. If you have Kazaa, WinMX, GNUtella
or some other file sharing-type application or something else that takes considerable amounts
of bandwidth, you may want to shut it down and see if that helps the situation (even if
you're using a high speed connection, these applications can use most of the resources of
your connection).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Nisha" > wrote in message
...
> Hi Jonathan
>
> The problem is that my messenger seems to go inactive
> after about 15 minutes and it is not updating who is
> online/offline properly. The icon in my taskbar shows
> that i am online but when i have tried emailing someone
> who the window shows is online i get no response. I have
> tried calling this person to find out why they did not
> reply and they told me that i was not logged in, when MY
> pc was clearly showing i WAS online! I am not sure what
> is wrong with this version or my pc but it has been like
> this for nearly a month now
>
> Can you help?
>
> Many thanks
> Nisha