messenger voice won't work

[richard]

I have two xp machines networked together behind a
linksys four port router which is configured to support
upnp. One of the computers works fine and the other
connects and acts like it is working but no sound goes
through. If I call from one machine to the other or to
anyone else one works and the other doesn't. The one
that doesn't send sound can receive sound and video and
its speakers and mic check out in the audio tuning
wizard. When you talk the router flashes and the mic
indicator goes up and down with your voice wave but for
some reason no sound is recevied on the other side.

[Jonathan Kay [MVP]]

Greetings Richard,

Firstly make sure you've gone through the Audio (and Video) Tuning Wizard recently. To do
so, open up the main Messenger window, click the Tools menu, then Audio Tuning Wizard and go
through the wizard.

Secondly, this may actually be a problem on your contacts side, since it doesn't appear that
they're receiving your video data. As such, this is for them:
Make sure that the Internet Connection Firewall hasn't turned on, click Start, then
click the Control Panel. If you're in category view click Network and Internet connections
then click Network Connections. Right click your network/internet connection, then click
Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is
unchecked. Any other firewall software (like Norton Internet Security, Sygate, etc.) should
have Messenger set to "Permit All", "Allow All", or "Medium" (in ZoneAlarm).

Since you're using a router (UPnP enabled), remove the current port forwardings -- to do so,
click Start, All Programs, Accessories, Communications, Network Connections. Right-click the
"Internet Gateway" (should be under the Internet Gateway heading) and choose Properties.
Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete'
to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart
Messenger and try a voice/video conversation again.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"richard" > wrote in message ...
> I have two xp machines networked together behind a
> linksys four port router which is configured to support
> upnp. One of the computers works fine and the other
> connects and acts like it is working but no sound goes
> through. If I call from one machine to the other or to
> anyone else one works and the other doesn't. The one
> that doesn't send sound can receive sound and video and
> its speakers and mic check out in the audio tuning
> wizard. When you talk the router flashes and the mic
> indicator goes up and down with your voice wave but for
> some reason no sound is recevied on the other side.

[richard]

Ok I have used the audio tuning wizrd and things are fine
with my speakers and mic. In fact I can record things in
sound recorder also no problem. I have removed the port
forwardings as you asked and it did not change anything.
I also made sure that the person I am trying to talk to
had no firewalls running and they don't. They are behind
the same upnp type router as I am. Also, I have a
different messenger account for each of the machines on
my home network and can connect the two machines I have
right here using messenger voice. Messenger tells me
that it is connected and I can talk from one to the other
but not back the other way.

>-----Original Message-----
>Greetings Richard,
>
>Firstly make sure you've gone through the Audio (and
Video) Tuning Wizard recently. To do
>so, open up the main Messenger window, click the Tools
menu, then Audio Tuning Wizard and go
>through the wizard.
>
>Secondly, this may actually be a problem on your
contacts side, since it doesn't appear that
>they're receiving your video data. As such, this is for
them:
>Make sure that the Internet Connection Firewall hasn't
turned on, click Start, then
>click the Control Panel. If you're in category view
click Network and Internet connections
>then click Network Connections. Right click your
network/internet connection, then click
>Properties. Click the Advanced Tab, and verify that the
Internet Connection Firewall is
>unchecked. Any other firewall software (like Norton
Internet Security, Sygate, etc.) should
>have Messenger set to "Permit All", "Allow All",
or "Medium" (in ZoneAlarm).
>
>Since you're using a router (UPnP enabled), remove the
current port forwardings -- to do so,
>click Start, All Programs, Accessories, Communications,
Network Connections. Right-click the
>"Internet Gateway" (should be under the Internet Gateway
heading) and choose Properties.
>Choose the Settings button, click each 'msmsgs'
or 'msnmsgr' entry and then choose 'Delete'
>to each one. Then close Messenger (right-click the
Messenger icon, choose Exit), then restart
>Messenger and try a voice/video conversation again.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>"richard" > wrote in message
...
>> I have two xp machines networked together behind a
>> linksys four port router which is configured to support
>> upnp. One of the computers works fine and the other
>> connects and acts like it is working but no sound goes
>> through. If I call from one machine to the other or to
>> anyone else one works and the other doesn't. The one
>> that doesn't send sound can receive sound and video and
>> its speakers and mic check out in the audio tuning
>> wizard. When you talk the router flashes and the mic
>> indicator goes up and down with your voice wave but for
>> some reason no sound is recevied on the other side.
>
>
>.
>

[Jonathan Kay [MVP]]

Hi Richard,

Since your contact is using the same router, have them remove their port forwardings and
restart Messenger as well.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"richard" > wrote in message ...
> Ok I have used the audio tuning wizrd and things are fine
> with my speakers and mic. In fact I can record things in
> sound recorder also no problem. I have removed the port
> forwardings as you asked and it did not change anything.
> I also made sure that the person I am trying to talk to
> had no firewalls running and they don't. They are behind
> the same upnp type router as I am. Also, I have a
> different messenger account for each of the machines on
> my home network and can connect the two machines I have
> right here using messenger voice. Messenger tells me
> that it is connected and I can talk from one to the other
> but not back the other way.
>
> >-----Original Message-----
> >Greetings Richard,
> >
> >Firstly make sure you've gone through the Audio (and
> Video) Tuning Wizard recently. To do
> >so, open up the main Messenger window, click the Tools
> menu, then Audio Tuning Wizard and go
> >through the wizard.
> >
> >Secondly, this may actually be a problem on your
> contacts side, since it doesn't appear that
> >they're receiving your video data. As such, this is for
> them:
> >Make sure that the Internet Connection Firewall hasn't
> turned on, click Start, then
> >click the Control Panel. If you're in category view
> click Network and Internet connections
> >then click Network Connections. Right click your
> network/internet connection, then click
> >Properties. Click the Advanced Tab, and verify that the
> Internet Connection Firewall is
> >unchecked. Any other firewall software (like Norton
> Internet Security, Sygate, etc.) should
> >have Messenger set to "Permit All", "Allow All",
> or "Medium" (in ZoneAlarm).
> >
> >Since you're using a router (UPnP enabled), remove the
> current port forwardings -- to do so,
> >click Start, All Programs, Accessories, Communications,
> Network Connections. Right-click the
> >"Internet Gateway" (should be under the Internet Gateway
> heading) and choose Properties.
> >Choose the Settings button, click each 'msmsgs'
> or 'msnmsgr' entry and then choose 'Delete'
> >to each one. Then close Messenger (right-click the
> Messenger icon, choose Exit), then restart
> >Messenger and try a voice/video conversation again.
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >
> >"richard" > wrote in message
> ...
> >> I have two xp machines networked together behind a
> >> linksys four port router which is configured to support
> >> upnp. One of the computers works fine and the other
> >> connects and acts like it is working but no sound goes
> >> through. If I call from one machine to the other or to
> >> anyone else one works and the other doesn't. The one
> >> that doesn't send sound can receive sound and video and
> >> its speakers and mic check out in the audio tuning
> >> wizard. When you talk the router flashes and the mic
> >> indicator goes up and down with your voice wave but for
> >> some reason no sound is recevied on the other side.
> >
> >
> >.
> >

[richard]

Ok had him do that and he restarted. Its still the
same. We have no problem establishing a connection and I
can see them and hear them just fine. As far as I can
see in the router it appears that the upnp port
forwarding is working properly also. They just cannot
hear me. I added a camera and they cannot see me
either. Everything on my end looks like it is working
perfectly, however.
>-----Original Message-----
>Hi Richard,
>
>Since your contact is using the same router, have them
remove their port forwardings and
>restart Messenger as well.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"richard" > wrote in message
...
>> Ok I have used the audio tuning wizrd and things are
fine
>> with my speakers and mic. In fact I can record things
in
>> sound recorder also no problem. I have removed the
port
>> forwardings as you asked and it did not change
anything.
>> I also made sure that the person I am trying to talk to
>> had no firewalls running and they don't. They are
behind
>> the same upnp type router as I am. Also, I have a
>> different messenger account for each of the machines on
>> my home network and can connect the two machines I have
>> right here using messenger voice. Messenger tells me
>> that it is connected and I can talk from one to the
other
>> but not back the other way.
>>
>> >-----Original Message-----
>> >Greetings Richard,
>> >
>> >Firstly make sure you've gone through the Audio (and
>> Video) Tuning Wizard recently. To do
>> >so, open up the main Messenger window, click the Tools
>> menu, then Audio Tuning Wizard and go
>> >through the wizard.
>> >
>> >Secondly, this may actually be a problem on your
>> contacts side, since it doesn't appear that
>> >they're receiving your video data. As such, this is
for
>> them:
>> >Make sure that the Internet Connection Firewall hasn't
>> turned on, click Start, then
>> >click the Control Panel. If you're in category view
>> click Network and Internet connections
>> >then click Network Connections. Right click your
>> network/internet connection, then click
>> >Properties. Click the Advanced Tab, and verify that
the
>> Internet Connection Firewall is
>> >unchecked. Any other firewall software (like Norton
>> Internet Security, Sygate, etc.) should
>> >have Messenger set to "Permit All", "Allow All",
>> or "Medium" (in ZoneAlarm).
>> >
>> >Since you're using a router (UPnP enabled), remove the
>> current port forwardings -- to do so,
>> >click Start, All Programs, Accessories,
Communications,
>> Network Connections. Right-click the
>> >"Internet Gateway" (should be under the Internet
Gateway
>> heading) and choose Properties.
>> >Choose the Settings button, click each 'msmsgs'
>> or 'msnmsgr' entry and then choose 'Delete'
>> >to each one. Then close Messenger (right-click the
>> Messenger icon, choose Exit), then restart
>> >Messenger and try a voice/video conversation again.
>> >____________________________________________
>> >Jonathan Kay
>> >Windows MVP, Messenger
>> >Associate Expert
>> >http://www.microsoft.com/windowsxp/expertzone/
>> >Messenger Resources - http://messenger.jonathankay.com
>> >
>> >
>> >"richard" > wrote in message
>> ...
>> >> I have two xp machines networked together behind a
>> >> linksys four port router which is configured to
support
>> >> upnp. One of the computers works fine and the other
>> >> connects and acts like it is working but no sound
goes
>> >> through. If I call from one machine to the other
or to
>> >> anyone else one works and the other doesn't. The
one
>> >> that doesn't send sound can receive sound and video
and
>> >> its speakers and mic check out in the audio tuning
>> >> wizard. When you talk the router flashes and the
mic
>> >> indicator goes up and down with your voice wave but
for
>> >> some reason no sound is recevied on the other side.
>> >
>> >
>> >.
>> >
>
>
>.
>

[Joel Estes]

Typical of a NAT connection.

Joel

"richard" > wrote in message
...
> Ok had him do that and he restarted. Its still the
> same. We have no problem establishing a connection and I
> can see them and hear them just fine. As far as I can
> see in the router it appears that the upnp port
> forwarding is working properly also. They just cannot
> hear me. I added a camera and they cannot see me
> either. Everything on my end looks like it is working
> perfectly, however.
> >-----Original Message-----
> >Hi Richard,
> >
> >Since your contact is using the same router, have them
> remove their port forwardings and
> >restart Messenger as well.
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >"richard" > wrote in message
> ...
> >> Ok I have used the audio tuning wizrd and things are
> fine
> >> with my speakers and mic. In fact I can record things
> in
> >> sound recorder also no problem. I have removed the
> port
> >> forwardings as you asked and it did not change
> anything.
> >> I also made sure that the person I am trying to talk to
> >> had no firewalls running and they don't. They are
> behind
> >> the same upnp type router as I am. Also, I have a
> >> different messenger account for each of the machines on
> >> my home network and can connect the two machines I have
> >> right here using messenger voice. Messenger tells me
> >> that it is connected and I can talk from one to the
> other
> >> but not back the other way.
> >>
> >> >-----Original Message-----
> >> >Greetings Richard,
> >> >
> >> >Firstly make sure you've gone through the Audio (and
> >> Video) Tuning Wizard recently. To do
> >> >so, open up the main Messenger window, click the Tools
> >> menu, then Audio Tuning Wizard and go
> >> >through the wizard.
> >> >
> >> >Secondly, this may actually be a problem on your
> >> contacts side, since it doesn't appear that
> >> >they're receiving your video data. As such, this is
> for
> >> them:
> >> >Make sure that the Internet Connection Firewall hasn't
> >> turned on, click Start, then
> >> >click the Control Panel. If you're in category view
> >> click Network and Internet connections
> >> >then click Network Connections. Right click your
> >> network/internet connection, then click
> >> >Properties. Click the Advanced Tab, and verify that
> the
> >> Internet Connection Firewall is
> >> >unchecked. Any other firewall software (like Norton
> >> Internet Security, Sygate, etc.) should
> >> >have Messenger set to "Permit All", "Allow All",
> >> or "Medium" (in ZoneAlarm).
> >> >
> >> >Since you're using a router (UPnP enabled), remove the
> >> current port forwardings -- to do so,
> >> >click Start, All Programs, Accessories,
> Communications,
> >> Network Connections. Right-click the
> >> >"Internet Gateway" (should be under the Internet
> Gateway
> >> heading) and choose Properties.
> >> >Choose the Settings button, click each 'msmsgs'
> >> or 'msnmsgr' entry and then choose 'Delete'
> >> >to each one. Then close Messenger (right-click the
> >> Messenger icon, choose Exit), then restart
> >> >Messenger and try a voice/video conversation again.
> >> >____________________________________________
> >> >Jonathan Kay
> >> >Windows MVP, Messenger
> >> >Associate Expert
> >> >http://www.microsoft.com/windowsxp/expertzone/
> >> >Messenger Resources - http://messenger.jonathankay.com
> >> >
> >> >
> >> >"richard" > wrote in message
> >> ...
> >> >> I have two xp machines networked together behind a
> >> >> linksys four port router which is configured to
> support
> >> >> upnp. One of the computers works fine and the other
> >> >> connects and acts like it is working but no sound
> goes
> >> >> through. If I call from one machine to the other
> or to
> >> >> anyone else one works and the other doesn't. The
> one
> >> >> that doesn't send sound can receive sound and video
> and
> >> >> its speakers and mic check out in the audio tuning
> >> >> wizard. When you talk the router flashes and the
> mic
> >> >> indicator goes up and down with your voice wave but
> for
> >> >> some reason no sound is recevied on the other side.
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >