Disconnecting Problems in MSN Messenger 5.0.0544 for Win XP

[Travis]

1) Version of XP

-Windows XP Home Edition 5.1.2600

2) Hardware setup :

-Athlon XP 2000 + 1.67 GHz
-ATI Radeon 8500 ALL-IN-WONDER 64MB DV (Driver Version
6.14.10.6343)
-512 RAM PC2700 DDR
-Pioneer DVD-RW DV-104
-NEC AccusSync 75F
-Realtek RTL8139 Family PCI Fast Ethernet NIC (Network)
-Using a Cable modem, supplied by my ISP, Dccnet.
-60 GB HD, 18.3 GB Free. IBM 60GB 7200 ATA100 HD
-1.44 Black FD
-A7V33-RUF motherboard (1402)
-Creative Audio Inspire 5.1 5300 (Speakers)
-Creative Sound Blaster Audigy Gamer 24 Bit

3) What exactly happened leading up to the problem

My problem is with MSN Messenger Version 5.0 (5.0.0544),
I downloaded the Windows XP version specifically.

I don't know if this is exactly the right place to get
help with this, but I would really appreciate any help.

Basically I will be on MSN Messenger and it disconnects.
On my MSN Messenger, it appears that I am still online or
away or on whatever status setting I have it set on,
while the people I am talking too say "Hey it says your
are offline". Often I will think I'm online and try and
change my status, and it says "Your Status could not be
change, Please try again later" then I have to sign in
again.
Sometimes I will be talking to someone, I'll send afew
messages and it says something like "The following
messages could not be deliever, please try again later"
and I am disconnected back to the Sign In screen and only
moments before I was talking to them without problems.

Also I sometimes can be talking to someone, and it says
I'm offline on their end but I am still talking to them.

It does this very often, I've never timed it, but
anywhere from 5 minutes-60 minutes after I reconnect.


4) Exact error messages

Often its, "The following message(s) could not be
delivered"
"Your Status could not be change, Please try again later"

5) Any antivirus, firewall software you are running

-Zone Alarm, Version 3.7.159 (Truevector security Version
3.7.159, Driver version 3.7.159)
-Norton Antivirus, Version 8.07.17C


I'm begging anyone out there that might have a solution
to help, its getting really anyone.. I had this problem
months ago and it went away, and now its back. Other
programs like ICQ work without problems, same with online
games, downloads etc..


Thanks for any help.

[Jonathan Kay [MVP]]

Greetings Travis,

Here are some suggestions that may help:
Since you're using ZoneAlarm, try putting it into the "Medium" setting and then see if the
problem disappears.

If you're using a router, make sure you have the latest firmware from your router
manufacturer. As well, you might try setting your computers local IP into the routers DMZ
setting (see documentation on how to do this).

Finally, this can also happen due to a lack of bandwidth. If you have Kazaa, WinMX, GNUtella
or some other file sharing-type application or something else that takes considerable amounts
of bandwidth, you may want to shut it down and see if that helps the situation (even if
you're using a high speed connection, these applications can use most of the resources of
your connection).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Travis" > wrote in message
...
> 1) Version of XP
>
> -Windows XP Home Edition 5.1.2600
>
> 2) Hardware setup :
>
> -Athlon XP 2000 + 1.67 GHz
> -ATI Radeon 8500 ALL-IN-WONDER 64MB DV (Driver Version
> 6.14.10.6343)
> -512 RAM PC2700 DDR
> -Pioneer DVD-RW DV-104
> -NEC AccusSync 75F
> -Realtek RTL8139 Family PCI Fast Ethernet NIC (Network)
> -Using a Cable modem, supplied by my ISP, Dccnet.
> -60 GB HD, 18.3 GB Free. IBM 60GB 7200 ATA100 HD
> -1.44 Black FD
> -A7V33-RUF motherboard (1402)
> -Creative Audio Inspire 5.1 5300 (Speakers)
> -Creative Sound Blaster Audigy Gamer 24 Bit
>
> 3) What exactly happened leading up to the problem
>
> My problem is with MSN Messenger Version 5.0 (5.0.0544),
> I downloaded the Windows XP version specifically.
>
> I don't know if this is exactly the right place to get
> help with this, but I would really appreciate any help.
>
> Basically I will be on MSN Messenger and it disconnects.
> On my MSN Messenger, it appears that I am still online or
> away or on whatever status setting I have it set on,
> while the people I am talking too say "Hey it says your
> are offline". Often I will think I'm online and try and
> change my status, and it says "Your Status could not be
> change, Please try again later" then I have to sign in
> again.
> Sometimes I will be talking to someone, I'll send afew
> messages and it says something like "The following
> messages could not be deliever, please try again later"
> and I am disconnected back to the Sign In screen and only
> moments before I was talking to them without problems.
>
> Also I sometimes can be talking to someone, and it says
> I'm offline on their end but I am still talking to them.
>
> It does this very often, I've never timed it, but
> anywhere from 5 minutes-60 minutes after I reconnect.
>
>
> 4) Exact error messages
>
> Often its, "The following message(s) could not be
> delivered"
> "Your Status could not be change, Please try again later"
>
> 5) Any antivirus, firewall software you are running
>
> -Zone Alarm, Version 3.7.159 (Truevector security Version
> 3.7.159, Driver version 3.7.159)
> -Norton Antivirus, Version 8.07.17C
>
>
> I'm begging anyone out there that might have a solution
> to help, its getting really anyone.. I had this problem
> months ago and it went away, and now its back. Other
> programs like ICQ work without problems, same with online
> games, downloads etc..
>
>
> Thanks for any help.

[Travis]

Thanks for the info John.

I checked and my Zonealarm it is already set on "Medium".

How can I find the name of my router ? is firmware
basically a "driver" for a router ?

Would I have to install the firmware on the other
computer that shares the same Cable service in my house ?

I use to not have these problems with Messenger, I had it
for awhile when I first downloaded the program, but then
it went away for months, and just recently it came back.
It is confusing.


As for having too many bandwidth using programs open, I
rarely use kazaa or even have it program open (I close it
on the Taskbar as well) I will sometimes have ICQ,
Internet Explorer open.. but that's about it.

P.S. Has a date been set for the public release of MSN
6.0 ? if so, when and should I expect it to fix these
problems.


>-----Original Message-----
>Greetings Travis,
>
>Here are some suggestions that may help:
>Since you're using ZoneAlarm, try putting it into
the "Medium" setting and then see if the
>problem disappears.
>
>If you're using a router, make sure you have the latest
firmware from your router
>manufacturer. As well, you might try setting your
computers local IP into the routers DMZ
>setting (see documentation on how to do this).
>
>Finally, this can also happen due to a lack of
bandwidth. If you have Kazaa, WinMX, GNUtella
>or some other file sharing-type application or something
else that takes considerable amounts
>of bandwidth, you may want to shut it down and see if
that helps the situation (even if
>you're using a high speed connection, these applications
can use most of the resources of
>your connection).
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com

[Jonathan Kay [MVP]]

Hi Travis,

Sort of. Firmware is basically the software that "runs" a device, whereas a driver is
software that "communicates" with a device. Since firmware is what's actually in the device,
and really has nothing to do with the PC, once it's updated from one PC, you don't need to do
it on any others.

The name of your router, and model number should be on the router somewhere (look at the
bottom).

The media has been pushing release dates, but all I can tell you publicly is that it will be
"soon, very soon".
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Travis" > wrote in message
...
> Thanks for the info John.
>
> I checked and my Zonealarm it is already set on "Medium".
>
> How can I find the name of my router ? is firmware
> basically a "driver" for a router ?
>
> Would I have to install the firmware on the other
> computer that shares the same Cable service in my house ?
>
> I use to not have these problems with Messenger, I had it
> for awhile when I first downloaded the program, but then
> it went away for months, and just recently it came back.
> It is confusing.
>
>
> As for having too many bandwidth using programs open, I
> rarely use kazaa or even have it program open (I close it
> on the Taskbar as well) I will sometimes have ICQ,
> Internet Explorer open.. but that's about it.
>
> P.S. Has a date been set for the public release of MSN
> 6.0 ? if so, when and should I expect it to fix these
> problems.
>
>
> >-----Original Message-----
> >Greetings Travis,
> >
> >Here are some suggestions that may help:
> >Since you're using ZoneAlarm, try putting it into
> the "Medium" setting and then see if the
> >problem disappears.
> >
> >If you're using a router, make sure you have the latest
> firmware from your router
> >manufacturer. As well, you might try setting your
> computers local IP into the routers DMZ
> >setting (see documentation on how to do this).
> >
> >Finally, this can also happen due to a lack of
> bandwidth. If you have Kazaa, WinMX, GNUtella
> >or some other file sharing-type application or something
> else that takes considerable amounts
> >of bandwidth, you may want to shut it down and see if
> that helps the situation (even if
> >you're using a high speed connection, these applications
> can use most of the resources of
> >your connection).
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
>