messeger (are you surprised)

[Jake]

ive had msn messenger and msn explorer for a while and
everything was fine. Suddenly i can't log into my account
from my pc at home. my friends have tryed logging into
their accounts from my home pc and suffer the same
problems. once username and password have been typed in
and the login button has been clicked on, it makes an
infinite number of attempts to login. when i try to login
using windows explorer i get the "this page cannot be
displayed" page.
Any ideas??

thankyou for your time

Jake.

[Jonathan Kay [MVP]]

Greetings Jake,

Here are some suggestions you might want to check/try:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 jscript.dll
and click OK.
Then, click Start again, then Run, and enter the following:
regsvr32 softpub.dll
and click OK once more.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Jake" > wrote in message
...
> ive had msn messenger and msn explorer for a while and
> everything was fine. Suddenly i can't log into my account
> from my pc at home. my friends have tryed logging into
> their accounts from my home pc and suffer the same
> problems. once username and password have been typed in
> and the login button has been clicked on, it makes an
> infinite number of attempts to login. when i try to login
> using windows explorer i get the "this page cannot be
> displayed" page.
> Any ideas??
>
> thankyou for your time
>
> Jake.