WATS THE POINT OF A FORUM IF NO ONE ANSWERS U

[richard]

The point is that Microsoft sells you a product and then
it doesn't work right and then they charge you 35 bucks
for technical support on it. One technical support call
costs as third as much as the entire software package
that doesn;t work in the first place costs. It is about
profits. If an automaker introduced a product and then
did 20 recalls on it they would be sued and have the
gov't on their back but microsoft can do it with
impunity..
>-----Original Message-----
>ok i sign into msn msgr click on go to chat rooms
>click on a chat room an then it signs me out of msn all
>together can sumone please tell me y it does this please
>im a chat addict an i need to chat i recently had my pc
>reprogrmmed b 4 this it was workin fine
>i have tried all teh trouble shooting methods but to no
>avail
>i have also tried deleting msn an reloading everything
>myself an my friends can think of i have tried please
>sumone help me
>PLEASE PLEASE PLEASE SUMONE HELP
>
>Juanita
>
>..
>
>
>.
>

[Jonathan Kay [MVP]]

Hi Richard,

This isn't exactly true -- not all Microsoft products charge $35 for support, and even those
that do (like XP), you have a number of "free" incidents before you have to pay, and even
then, if the problem is considered to be a problem on Microsoft's side, they won't charge
you.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"richard" > wrote in message ...
> The point is that Microsoft sells you a product and then
> it doesn't work right and then they charge you 35 bucks
> for technical support on it. One technical support call
> costs as third as much as the entire software package
> that doesn;t work in the first place costs. It is about
> profits. If an automaker introduced a product and then
> did 20 recalls on it they would be sued and have the
> gov't on their back but microsoft can do it with
> impunity..
> >-----Original Message-----
> >ok i sign into msn msgr click on go to chat rooms
> >click on a chat room an then it signs me out of msn all
> >together can sumone please tell me y it does this please
> >im a chat addict an i need to chat i recently had my pc
> >reprogrmmed b 4 this it was workin fine
> >i have tried all teh trouble shooting methods but to no
> >avail
> >i have also tried deleting msn an reloading everything
> >myself an my friends can think of i have tried please
> >sumone help me
> >PLEASE PLEASE PLEASE SUMONE HELP
> >
> >Juanita
> >
> >..
> >
> >
> >.
> >

[richard]

Jonathan:
Well I appreciate that input. I bought XP last Friday
and I posted my comments to this board repeatedly and you
attempted to help me and I appreciate that too. However,
when I called Microsoft Technical support on the problem
I was charged $35 dollars-I received no free support
sessions and they know my circumstances. They were
adamant about the charge before I could proceed with
technical support. They have still not fixed the
problem. The gentleman I as working with is courteous
and professional but the bottom line is that they did
sell software that is not working propperly on a new
machine, I have gotten no resolution and I received no
incidences of free technical support so I really don't
know what you are talking about in that regard. If there
is a number that provides free technical support I urge
you to post it.

Richard
>-----Original Message-----
>Hi Richard,
>
>This isn't exactly true -- not all Microsoft products
charge $35 for support, and even those
>that do (like XP), you have a number of "free" incidents
before you have to pay, and even
>then, if the problem is considered to be a problem on
Microsoft's side, they won't charge
>you.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"richard" > wrote in message
...
>> The point is that Microsoft sells you a product and
then
>> it doesn't work right and then they charge you 35 bucks
>> for technical support on it. One technical support
call
>> costs as third as much as the entire software package
>> that doesn;t work in the first place costs. It is
about
>> profits. If an automaker introduced a product and then
>> did 20 recalls on it they would be sued and have the
>> gov't on their back but microsoft can do it with
>> impunity..
>> >-----Original Message-----
>> >ok i sign into msn msgr click on go to chat rooms
>> >click on a chat room an then it signs me out of msn
all
>> >together can sumone please tell me y it does this
please
>> >im a chat addict an i need to chat i recently had my
pc
>> >reprogrmmed b 4 this it was workin fine
>> >i have tried all teh trouble shooting methods but to
no
>> >avail
>> >i have also tried deleting msn an reloading everything
>> >myself an my friends can think of i have tried please
>> >sumone help me
>> >PLEASE PLEASE PLEASE SUMONE HELP
>> >
>> >Juanita
>> >
>> >..
>> >
>> >
>> >.
>> >
>
>
>.
>

[Jonathan Kay [MVP]]

Hi Richard,

See this page:
http://support.microsoft.com/default.aspx?scid=fh;en-us;Prodoffer31

First two incidents are free (the phone # is on there as well).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"richard" > wrote in message ...
> Jonathan:
> Well I appreciate that input. I bought XP last Friday
> and I posted my comments to this board repeatedly and you
> attempted to help me and I appreciate that too. However,
> when I called Microsoft Technical support on the problem
> I was charged $35 dollars-I received no free support
> sessions and they know my circumstances. They were
> adamant about the charge before I could proceed with
> technical support. They have still not fixed the
> problem. The gentleman I as working with is courteous
> and professional but the bottom line is that they did
> sell software that is not working propperly on a new
> machine, I have gotten no resolution and I received no
> incidences of free technical support so I really don't
> know what you are talking about in that regard. If there
> is a number that provides free technical support I urge
> you to post it.
>
> Richard
> >-----Original Message-----
> >Hi Richard,
> >
> >This isn't exactly true -- not all Microsoft products
> charge $35 for support, and even those
> >that do (like XP), you have a number of "free" incidents
> before you have to pay, and even
> >then, if the problem is considered to be a problem on
> Microsoft's side, they won't charge
> >you.
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >"richard" > wrote in message
> ...
> >> The point is that Microsoft sells you a product and
> then
> >> it doesn't work right and then they charge you 35 bucks
> >> for technical support on it. One technical support
> call
> >> costs as third as much as the entire software package
> >> that doesn;t work in the first place costs. It is
> about
> >> profits. If an automaker introduced a product and then
> >> did 20 recalls on it they would be sued and have the
> >> gov't on their back but microsoft can do it with
> >> impunity..
> >> >-----Original Message-----
> >> >ok i sign into msn msgr click on go to chat rooms
> >> >click on a chat room an then it signs me out of msn
> all
> >> >together can sumone please tell me y it does this
> please
> >> >im a chat addict an i need to chat i recently had my
> pc
> >> >reprogrmmed b 4 this it was workin fine
> >> >i have tried all teh trouble shooting methods but to
> no
> >> >avail
> >> >i have also tried deleting msn an reloading everything
> >> >myself an my friends can think of i have tried please
> >> >sumone help me
> >> >PLEASE PLEASE PLEASE SUMONE HELP
> >> >
> >> >Juanita
> >> >
> >> >..
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >