loging on to Messenger

[Peter Smith]

I have windows XP and after about 2 years I have suddenly
not been able to sign into MSN explorer or windows
messenger. It tells me that my password or sign in name
is incorrect or the service
might be temporarily down. When I go to check my hotmail
account in internet explorer, I put in my screen name and
password and click send only to be greeted with "page
cannot be displayed", this goes for other sign in things
too that require a ID and password. I can get in on a
different PC so I guess it is something in my
configuration, I had a crash and since then the problem.
Can anyone help please

[Jonathan Kay [MVP]]

Greetings Peter,

Here are some suggestions you might want to check/try:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Check your IE Internet Zone settings -- open Internet Explorer, click the Tools menu,
then Internet Options, then Security tab, click Internet (should already be selected), click
the Default Level button, and then click OK.
9. Click Start, then Run, and enter the following:
regsvr32 jscript.dll
and click OK.
Then, click Start again, then Run, and enter the following:
regsvr32 softpub.dll
and click OK once more.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Jake" > wrote in message
"Peter Smith" > wrote in message
...
> I have windows XP and after about 2 years I have suddenly
> not been able to sign into MSN explorer or windows
> messenger. It tells me that my password or sign in name
> is incorrect or the service
> might be temporarily down. When I go to check my hotmail
> account in internet explorer, I put in my screen name and
> password and click send only to be greeted with "page
> cannot be displayed", this goes for other sign in things
> too that require a ID and password. I can get in on a
> different PC so I guess it is something in my
> configuration, I had a crash and since then the problem.
> Can anyone help please