XP Home - Windows Update problems

[user@domain.invalid]

I'm running an authorized copy of Windows XP Home v2002 SP1,
Hebrew-enabled (if that's still an option).
When I click on "Help and Support" to run Windows UPdate (while online)
I get the message:
"You must be running a Microsoft Windows operating system in order to
use Windows Update."

The system seems to be blind to the OS it's running.
The problem persists even when the Installation CD-ROM is in the drive.

OS installed to C:\Windows.
Running on Intel Pentium 4 at 1.70 GHz, 224 MB RAM, plenty of disk space.

Thanks for any ideas.

John Kent

[Rick \Nutcase\ Rogers]

Hi John,

That often happens when the user has both the native firewall running =
and a third party one. Try disabling them. There is also an issue with =
Norton Internet Security, you will find the fix here:

http://v4.windowsupdate.microsoft.com/troubleshoot/

--=20
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

> wrote in message =
...
> I'm running an authorized copy of Windows XP Home v2002 SP1,=20
> Hebrew-enabled (if that's still an option).
> When I click on "Help and Support" to run Windows UPdate (while =
online)=20
> I get the message:
> "You must be running a Microsoft Windows operating system in order to=20
> use Windows Update."
>=20
> The system seems to be blind to the OS it's running.
> The problem persists even when the Installation CD-ROM is in the =
drive.
>=20
> OS installed to C:\Windows.
> Running on Intel Pentium 4 at 1.70 GHz, 224 MB RAM, plenty of disk =
space.
>=20
> Thanks for any ideas.
>=20
> John Kent
>

[user@domain.invalid]

Dear Rick,
Yup, that solved the problem, thanks.
Can you tell me how my message was posted at 14:52 and you answered at
14:19? !!!!!

Gratefully,

John

Rick \"Nutcase\" Rogers wrote:
> Hi John,
>
> That often happens when the user has both the native firewall running and a third party one. Try disabling them. There is also an issue with Norton Internet Security, you will find the fix here:
>
> http://v4.windowsupdate.microsoft.com/troubleshoot/
>

[Rick \Nutcase\ Rogers]

Hi,

Check your time zone (I just checked mine), you are showing as GMT+2, is =
this correct?

--=20
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

> wrote in message =
...
> Dear Rick,
> Yup, that solved the problem, thanks.
> Can you tell me how my message was posted at 14:52 and you answered at =

> 14:19? !!!!!
>=20
> Gratefully,
>=20
> John
>=20
> Rick \"Nutcase\" Rogers wrote:
> > Hi John,
> >=20
> > That often happens when the user has both the native firewall =
running and a third party one. Try disabling them. There is also an =
issue with Norton Internet Security, you will find the fix here:
> >=20
> > http://v4.windowsupdate.microsoft.com/troubleshoot/
> >=20
>