MajBach
December 26th 03, 10:12 PM
Hi there. Have a very strange problem and I'm not getting anywhere with it.
Friend of mine has XP Pro and he is having problems when trying to scan. He
is so convinced it was his HP scanner, he bought another but experienced the
same problems. When he activated HP Director (that's the scanner program),
the screen goes blank briefly and when it comes back on, the colors are
somewhat screwed up. It then states it can't find the scanner. As soon as he
closes the HP Director program box, the screen blanks again briefly and goes
back to 16 or 32-bit color and everything seems normal. I determined that
what was really happening was that it was dropping to 8-bit color mode but I
don't know why I can't see the scanner. He has 1.xG Celeron, EDS (?)
Motherboard, two printers (one HP, one Lexmark) - both parallel (with an
extra card), a digital camera scanner that is USB and the HP scanner is also
USB.
I tried the usual of uninstalling all software related to external hardware
and also shut down almost everything in the startup, even physically removed
external devices as well as in the device manager and updated drivers. Even
when all was removed and I reinstalled the scanner, the problem persisted.
The only thing strange that I noticed was even though there were no devices
listed in the control panel in the scanner section, when I added the
scanner, it always named it properly but called it #2, as if there was
another identical scanner already there but not shown. By the way, the
scanner works fine if you use the buttons on it or scan with say Adobe
photo. It is also listed in the device manager and states it is functioning
normally.
I did an extensive search on the net and did happen to find one other person
with the same problem, ironically in the HP scanner discussion forums. He
was using a different scanner though but still fairly new. He did no post a
solution.
http://bizforums.itrc.hp.com/cm/QuestionAnswer/1,,0xa4a0afe90f1cd71190050090
279cd0f9,00.html
I do not believe it is HP related
Another note. My friend stated that his scanner was working fine for several
months before this began and he cannot remember any changes to the system
except he vaguely remembers installing SP1 somewhere around the time this
all occurred.
I do not believe it is necessarily HP related for this reason. Just before I
was about to give up, he asked me to look at his burner, as it too was not
working. When I went to copy something, the exact same thing happened! (it
is an LG burner, not HP). The screen briefly blanked and color res. Changed
then it stated it could not find the device. When the window was closed, the
screen blanked and returned to normal color.
Both printers work fine as does the other device in the USB.
What the heck could this be?
Thanks a heap in advance,
MajBach
#2
Friend of mine has XP Pro and he is having problems when trying to scan. He
is so convinced it was his HP scanner, he bought another but experienced the
same problems. When he activated HP Director (that's the scanner program),
the screen goes blank briefly and when it comes back on, the colors are
somewhat screwed up. It then states it can't find the scanner. As soon as he
closes the HP Director program box, the screen blanks again briefly and goes
back to 16 or 32-bit color and everything seems normal. I determined that
what was really happening was that it was dropping to 8-bit color mode but I
don't know why I can't see the scanner. He has 1.xG Celeron, EDS (?)
Motherboard, two printers (one HP, one Lexmark) - both parallel (with an
extra card), a digital camera scanner that is USB and the HP scanner is also
USB.
I tried the usual of uninstalling all software related to external hardware
and also shut down almost everything in the startup, even physically removed
external devices as well as in the device manager and updated drivers. Even
when all was removed and I reinstalled the scanner, the problem persisted.
The only thing strange that I noticed was even though there were no devices
listed in the control panel in the scanner section, when I added the
scanner, it always named it properly but called it #2, as if there was
another identical scanner already there but not shown. By the way, the
scanner works fine if you use the buttons on it or scan with say Adobe
photo. It is also listed in the device manager and states it is functioning
normally.
I did an extensive search on the net and did happen to find one other person
with the same problem, ironically in the HP scanner discussion forums. He
was using a different scanner though but still fairly new. He did no post a
solution.
http://bizforums.itrc.hp.com/cm/QuestionAnswer/1,,0xa4a0afe90f1cd71190050090
279cd0f9,00.html
I do not believe it is HP related
Another note. My friend stated that his scanner was working fine for several
months before this began and he cannot remember any changes to the system
except he vaguely remembers installing SP1 somewhere around the time this
all occurred.
I do not believe it is necessarily HP related for this reason. Just before I
was about to give up, he asked me to look at his burner, as it too was not
working. When I went to copy something, the exact same thing happened! (it
is an LG burner, not HP). The screen briefly blanked and color res. Changed
then it stated it could not find the device. When the window was closed, the
screen blanked and returned to normal color.
Both printers work fine as does the other device in the USB.
What the heck could this be?
Thanks a heap in advance,
MajBach
#2