Video Problem.

[Eric]

When I connect with my friend for video conference, an
error message pops up. I can start voice conference with
him and send files to him, but I cannot start video
conference. How can this problem be solved?

[Jonathan Kay [MVP]]

Greetings Eric,

What's the exact error message that's coming up? Since voice is working, it's probably
likely that your contact isn't using Windows XP, which is required for the "video conference"
feature to function.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Eric" > wrote in message ...
> When I connect with my friend for video conference, an
> error message pops up. I can start voice conference with
> him and send files to him, but I cannot start video
> conference. How can this problem be solved?

[Eric]

The opponent is using Windows XP. I forgot what the exact
error message was, it was sth "...experiencing
difficulities..."


>-----Original Message-----
>Greetings Eric,
>
>What's the exact error message that's coming up? Since
voice is working, it's probably
>likely that your contact isn't using Windows XP, which is
required for the "video conference"
>feature to function.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Eric" > wrote in message
...
>> When I connect with my friend for video conference, an
>> error message pops up. I can start voice conference with
>> him and send files to him, but I cannot start video
>> conference. How can this problem be solved?
>
>
>.
>

[Jonathan Kay [MVP]]

Hi Eric,

They may just need to go through the Audio (and Video) Tuning wizard again -- to do so, just
tell them to open the main Messenger window, click the Tools menu, then Audio Tuning Wizard.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Eric" > wrote in message ...
> The opponent is using Windows XP. I forgot what the exact
> error message was, it was sth "...experiencing
> difficulities..."
>
>
> >-----Original Message-----
> >Greetings Eric,
> >
> >What's the exact error message that's coming up? Since
> voice is working, it's probably
> >likely that your contact isn't using Windows XP, which is
> required for the "video conference"
> >feature to function.
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >"Eric" > wrote in message
> ...
> >> When I connect with my friend for video conference, an
> >> error message pops up. I can start voice conference with
> >> him and send files to him, but I cannot start video
> >> conference. How can this problem be solved?
> >
> >
> >.
> >