windows messenger is crashing

[Arun]

My windows messenger(windows XP professional) is
crashing. It used to work one week ago, but I do not what
happened suddenly that it has stopped working. It wont
even start. When I launch the application I get the
following message...

Messenger has encountered a problem and needs to close.
We are sorry for the inconvenience.

and this is what I get from the Event Viewer log

Faulting application msmsgs.exe, version 4.7.0.2009,
faulting module rtcdll.dll, version 5.1.2600.1106, fault
address 0x0000a3cb.


Somebody please help me solving this problem.

[Jonathan Kay [MVP]]

Greetings Arun,

The quickest way to fix this would just be to use System Restore to restore your computer
back to a week ago. To do so, click Start, then Help & Support, then "Undo changes to my
computer using System Restore" and then go through the wizard.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
"Arun" > wrote in message
...
> My windows messenger(windows XP professional) is
> crashing. It used to work one week ago, but I do not what
> happened suddenly that it has stopped working. It wont
> even start. When I launch the application I get the
> following message...
>
> Messenger has encountered a problem and needs to close.
> We are sorry for the inconvenience.
>
> and this is what I get from the Event Viewer log
>
> Faulting application msmsgs.exe, version 4.7.0.2009,
> faulting module rtcdll.dll, version 5.1.2600.1106, fault
> address 0x0000a3cb.
>
>
> Somebody please help me solving this problem.

[Arun]

Thanks Jonathan, I found the fix for the problem.
Actually I had the problem with my windows media player
also. It would not play anything and when I try to open a
file it was giving the message "The specified module
could not be found". And both these problem startd at the
same time. So , I Insatlled new version of DirectX 9.0a
and both of my problems are gone.
Now my messenger and media players both works with no
problem at all.
I still do not understand why did the problem start. But
it surely startd after installing the latest update from
the microsoft web site.

>-----Original Message-----
>Greetings Arun,
>
>The quickest way to fix this would just be to use System
Restore to restore your computer
>back to a week ago. To do so, click Start, then Help &
Support, then "Undo changes to my
>computer using System Restore" and then go through the
wizard.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>"Arun" > wrote in message
...
>> My windows messenger(windows XP professional) is
>> crashing. It used to work one week ago, but I do not
what
>> happened suddenly that it has stopped working. It wont
>> even start. When I launch the application I get the
>> following message...
>>
>> Messenger has encountered a problem and needs to close.
>> We are sorry for the inconvenience.
>>
>> and this is what I get from the Event Viewer log
>>
>> Faulting application msmsgs.exe, version 4.7.0.2009,
>> faulting module rtcdll.dll, version 5.1.2600.1106,
fault
>> address 0x0000a3cb.
>>
>>
>> Somebody please help me solving this problem.
>
>
>.
>

[Jonathan Kay [MVP]]

Hi Arun,

Very odd, but thanks for the feedback =).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Arun" > wrote in message
...
> Thanks Jonathan, I found the fix for the problem.
> Actually I had the problem with my windows media player
> also. It would not play anything and when I try to open a
> file it was giving the message "The specified module
> could not be found". And both these problem startd at the
> same time. So , I Insatlled new version of DirectX 9.0a
> and both of my problems are gone.
> Now my messenger and media players both works with no
> problem at all.
> I still do not understand why did the problem start. But
> it surely startd after installing the latest update from
> the microsoft web site.
>
> >-----Original Message-----
> >Greetings Arun,
> >
> >The quickest way to fix this would just be to use System
> Restore to restore your computer
> >back to a week ago. To do so, click Start, then Help &
> Support, then "Undo changes to my
> >computer using System Restore" and then go through the
> wizard.
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >"Arun" > wrote in message
> ...
> >> My windows messenger(windows XP professional) is
> >> crashing. It used to work one week ago, but I do not
> what
> >> happened suddenly that it has stopped working. It wont
> >> even start. When I launch the application I get the
> >> following message...
> >>
> >> Messenger has encountered a problem and needs to close.
> >> We are sorry for the inconvenience.
> >>
> >> and this is what I get from the Event Viewer log
> >>
> >> Faulting application msmsgs.exe, version 4.7.0.2009,
> >> faulting module rtcdll.dll, version 5.1.2600.1106,
> fault
> >> address 0x0000a3cb.
> >>
> >>
> >> Somebody please help me solving this problem.
> >
> >
> >.
> >